CB Computer Hardware ASUS Asus tuf laptop

ASUS review: Asus tuf laptop

Vladimir Teterkin of US

Aug 29, 2023 8:58 am EDT

Verified customer

Featured review

Dear colleagues,

I'd love to get your support or advice, as long as I'm losing my hope to get my machine fixed, communicating with official service.

Long story short:

I bought an Asus TUF laptop in April 2022 in JIB in Pattaya, Thailand. It has 2 years warranty. Starting from the beginning the laptop does not function properly. It freezes, programs shut down itself, laptop reboots itself. I strongly believe that this product is FAULTY. I have sent that laptop to the official Asus repair center 7 (seven!) times - 6 in Phuket, 1 in Bangkok. Every time they return the machine, saying that they have fixed it, but every time it repeats. Service center just reinstalls the operating systems, that's it.

I have a video proofs of all lags and crashes, I have error journal saved as well. Still Asus cannot investigate the case properly and they do not take their responsibility replacing the faulty unit

Honestly, I do not know what to do next. How can I get a replacement or send an official complaint to Asus? How can I raise that issue?

Vladislav

Desired outcome: Replacement of the unit

ASUS - Bad service 54

Resolved

ASUS - buyers beware 34

Resolved

ASUS - Full replacement or full refund 16

ASUS - product warranty service 15

ASUS - hard drive failure on new laptop no recovery dvd

Resolved

ASUS - motherboard caveat emptor 2

Resolved

ASUS - defective flat panel

Resolved

ASUS - Computers

ASUS - Disappointed with Asus Router: Slowdowns and Poor Customer Service

ASUS - Pathetic Experience with Asus Zenbook 13: Display and Hanging Issues, Poor Service Center Response

View all ASUS reviews and complaints

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