Banana Republic review: Customer service

Please help!

I purchased a linen blouse ($85) at the Banana Republic at Green Hills Mall while visiting Nashville on 6/14/23. The blouse didn’t work for me so within 1 week, I called the store to verify the address to return the blouse with tags and receipt intact. I was told that returns can only be made in person. I explained that I live 2 hours from Nashville. I called BR.com, explained the situation and asked how I can make this return. They elevated my request and agreed to allow me to make the return by mail in exchange for a BR gift card. I mailed the return, noting my case # (supplied upon request) on the inside and outside of the package on 6/27/23 and was never notified it was received.

Upon follow up, I was told it was received and I should expect a BR credit within the next 6-8 weeks. It is now 9 weeks and I have heard nothing. I have called BR customer service 3 times and each time have been told that they must transfer me to another dept. to handle this since there is a case#. Each time I held for 30 minutes before finally hanging up. I have held for a "live on line chat" but once I mention that I have a case#, I am put on hold indefinitely.

Have I dropped into another century? Has BR dropped into another century? Please just send me my merchandise credit! BTW, I've shopped at BR literally since they opened their doors decades ago. Have also bought probably 50 pairs of GAP jeans in my life. You could probably get by with this nonsense in a pre-Amazon world, but that world doesn't exist anymore!