Bloomingdale's review: Customer service

I placed an order for two diamond bangle Bracelets on line for the cost of 1,120 each. The order was placed on January 19, one bracelet was received on Jan.24. I immediately called customer service to place a claim for either a refund or a replacement bracelet. After many attempts to contact customer service, being placed on hold for extended periods of time, being disconnected serval times, I was finally able to place a claim. The claim was then denied due to the "order history of the order place". What does that mean? After several attempts of trying to find out what that means, I was told they cannot discuss that. I put in another claim for further investigation, and again the claim was denied and again I was told the same reason. I cannot believe that Bloomingdale's has total disregard for their customers, I am a loyal customer of Bloomingdales, but I no longer am. Bloomingdale's made a mistake and did not send two bracelets, only one was sent and they charged my card for two bracelets. I will not pay for merchandise that was not received, and I cannot believe what a run around that Bloomingdales is giving me. They do not stand behind their customers, they are rude and obnoxious on the phone and cannot admit that they are wrong.