Brink's Home Inc review: Customer service

Do not go with Brinks. Their customer service is terrible. I pay extra for the warranty so that if any of the products need repair or replacement it is covered. It usually takes 3-4 phone calls to get the replacement if it ever comes. I've been waiting since September for my replacement front door lock. I've called 6 times and am told oh yeah its on its way, but nothing ever arrives. I told them I wanted to cancel my service and now they are saying I have a contract till 2024, but they can't show me proof of my so call approval to extend my contract - why can't they because it doesn't exist! DO NOT GO WITH BRINKS!