CB Energy and Power CenterPoint Energy Worst possible experience

CenterPoint Energy review: Worst possible experience

tiara jenkins of US

Oct 12, 2023 10:06 am EDT

Verified customer

Featured review

To cut to the chase, I needed my gas cut back on. I went online and paid not only my bill, but extra fees & charges for them to "reconnect" & have someone come out. This was Friday. Of course they are closed Saturday & Sunday so I had to wait until Monday to speak to someone. An agent told me someone will be coming out the following day on Tuesday. I never went into work because I wanted to make sure I was home. THE TECHNICIAN NEVER CAME. I called them on Wednesday morning. They told me the reason why they never came was because I wasn't home which was a flat out lie. I got no call or door knock. They then go on to tell me someone will be there the following day on Wednesday. I call out of work AGAIN, and no one arrives. This time I even got the automated phone call saying someone is 30 minutes out. The technician never contacted me or turned back on my gas after that. Apparently they came to my building and left because they had an "emergency request" somewhere else. So here we are on Thursday, and an agent tells me that there was only one scheduled appointment for me on her end which was the past Tuesday. To say the least this is completely unacceptable. There is clearly no hHONEST communication between Centerpoint & the technicians that they send out. MY GAS IS STILL NOT ON! I have to call out of work once again in hopes that someone shows up today. This is disgusting.

CenterPoint Energy - home service plus is a worthless 23

Resolved

CenterPoint Energy - Reconnect Fees 14

CenterPoint Energy - unauthorized access into yard by meter reader 18

Resolved

CenterPoint Energy - scam and fraud 25

CenterPoint Energy - Very poor customer care service! 18

CenterPoint Energy - Lots of delays and excuses 1

CenterPoint Energy - gas

CenterPoint Energy - Gas meter upgrade. Meter installed at a (45 degree slope!

CenterPoint Energy - reconnection requirements and procedures

CenterPoint Energy - Gas line repair and damaged yard not fixed

View all CenterPoint Energy reviews and complaints

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CenterPoint Energy contacts

CenterPoint Energy phone numbers

+1 (800) 992-7552
+1 (800) 992-7552

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Arkansas

+1 (877) 224-6735
+1 (877) 224-6735

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California

+1 (866) 275-5252
+1 (866) 275-5252

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100%
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North Louisiana

+1 (800) 477-0177
+1 (800) 477-0177

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South Louisiana

+1 (888) 200-3788
+1 (888) 200-3788

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Ohio

+1 (800) 245-2377
+1 (800) 245-2377

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Minnesota, Residential

+1 (612) 321-4939
+1 (612) 321-4939

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Minnesota, Commercial

+1 (800) 371-5417
+1 (800) 371-5417

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Mississippi

+1 (877) 807-5193
+1 (877) 807-5193

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Wyoming

+1 (866) 275-5265
+1 (866) 275-5265

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Oklahoma

+1 (800) 752-8036
+1 (800) 752-8036

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Texas, Houston Metro

+1 (800) 376-9663
+1 (800) 376-9663

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Texas, Beaumont

+1 (800) 259-5544
+1 (800) 259-5544

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Texas, East Texas

+1 (800) 427-7142
+1 (800) 427-7142

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Texas, South Texas

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