CB Shipping and Logistics FedEx Misrouted and chronic labeling errors.

FedEx review: Misrouted and chronic labeling errors.

Eschuele55 of US

Jan 09, 2024 5:31 pm EST

Verified customer

Featured review

Lame excuses and they lie about calling you back:

There is more to it than that. There is no reason it should be routed due east to Columbia, MO. as opposed to coming its normal route straight to Springfield. It was misrouted. Also, your rep reassured me yesterday that there was not a labeling problem and that I would be getting a phone call. Neither are true. There is a notation in the tracking stating "Address corrected."
There seems to be an issue with my name being printed twice on the shipping labels as this is an ongoing problem. No scan for well over 24 hours. Please correct the labeling problem as this could be obscuring other components of the address. Thanks.

On Tue, Jan 9, 2024 at 3:36 PM FedEx Case Update wrote:

FedEx

Hi Eric

Thanks for reaching out to us about case number C-[protected] Ref-31784 for tracking number [protected]. Unfortunately, this shipment has been delayed because of a high volume of shipments. We're working to get it to you as fast as we can! To track your shipment, visit fedex.com.

Our Team

Claimed loss: : FedEx Case Number C-<span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span> Ref-31784 for Tracking Number <span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span>

Desired outcome: Explain why it went due East instead of South like every other shipper does.

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