CB Apparel Levi Strauss & Co. Unprofessional staff and false advertising

Levi Strauss & Co. review: Unprofessional staff and false advertising

Troy Carlson of US

Nov 26, 2023 1:35 pm EST

Verified customer

Featured review

On black Friday me and my wife went to the Levis store on 1350 Scheel Dr. in Sparks NV at approximately noon and waited outside 10 minutes to get in the store. I observed a large advertisement display 6ft by 4ft poster stating buy one Levis and get another one free in the window while waiting outside. We waited about 30 minutes in line due to large volume of people trying to check out. I observed the signs in the store stating buy two Levis get two free and asked about the promotion of buy one Levi get one free to an employee just before check out. The manager named Moragan went outside and removed the advertisement. I talked to the cashier about the buy one get one free and she called Moragan over who stated. (It's buy two get two free) and wouldn't acknowledge me as she tried to walk away, I stated I am going to make a compliant and she tossed a consumer's relations card on the counter and smirked. At this time, we were getting remarks from frustrated customers waiting in the checkout line. I bought the one pair of Levis and walked out in total embarrassment. At no time did this manger even express regret for the mistake of the advertisement. As a supervisor in the Department of Justice for 30 years, I was dumbfounded on how this manger handled this simple but fixable situation. Thank you for your time.

Desired outcome: This wanted buy one get one free I was in the same store a few months ago and bought three pair of new Levis. I don't need four pair of LevisReceipt states, ( store 942 11/24/23 12:47PM Ticket 70070 Register 2 )

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Levi Strauss & Co. contacts

Levi Strauss & Co. phone numbers

1800 625 603
1800 625 603

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+1 (866) 860-8907
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+44 800 5384 7501
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+86 400 108 0501
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+60 377 266 290
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+63 27 050 500
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+65 67 496 501
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