Lowe's
reviews and complaints

We bought a home two years ago that has two brown Harbor Breeze fans on our covered patio. Due to strong winds, one of the brown bamboo blades has been broken off. I have been unable to find this blade and I need information on where I can locate it. Please, send us an email.

I have pretty much have the exact story. The store we formerly worked with consistently provided the incorrect materials. It was so bad that on one job they provided the wrong tankless water heater 4 times and finally told us just to install it even though our plumber told them it would not work. It got installed and didn't work and they tried to blame us. They also stopped all payments to us and left me no choice but to walk off the 4 projects that were in progress because I could not incur the expense and not be paid. Of course they blamed us for absolutely everything. They have absolutely no idea what they are doing and take zero responsibility for any of the screw ups. If you're a contactor wanting to get involved with Lowes, do yourself a favor and run away as fast as you possibly can. A year later and they still owe me $15, 000 and I'm sure I'll get stiffed.

As a newer installer for Lowes we were picked to be the contractor chosen for their PSI program. Recently a customers install went sideways. The install office ordered the incorrect size of windows. The brand new FSM has determined it was our fault the incorrect size window was ordered. We have very professional pointed out our measurements, the Lowes employee measurements which match and the documents showing the windows ordered. The ordered windows mostly match except for 2 windows. One was ordered 6 inches to small the other window was ordered 8 inches to small. The FSM determined that was our fault. At the customer sight when removing the existing windows it was found the previous windows were installed incorrectly and that the rough openings were not the normal 1/2 inch larger. Lowes FSM determined that we should have known without removing the windows that there was a problem. Not sure how many contractors have X-ray vision but ours is currently not working. The current FSM has determined not to break our contract but that we will not continue with the PSI program or the Legacy installer program. He has taken us out of the rotation and put a hold on all payments so we cannot paid for the work we have completed. I am sure the guys I had to let go are not going to be customers of Lowes anymore.

I was just let go after 10 years with 100% scores to give the big company my store. lowes is losing the best installer they have ever had. I will land on my feet, but I loved lowes and will miss my teammates .good luck lowes you will need it. Remember the small guys built you

Lowes came in and fired every installer in Ohio. No warning, even telling installers there was NO way they would go to just big craiglist stealing installers working for an how low can you install this floor company, , , though you the customer is paying top dollar..So now read back the comments and see really what a corporate company really is

Lowes is a soulless company and I have expereinced firsthand all of the things complained about. They will never change and you are disposable. You cannot count on them for steady income and you have to suck it up if you are asked to install out of your area. You have to play along with their needs in order to keep getting work. Its a nightmare.

I agree with what everyone has said so far. I had "the interview call" for a position I applied for and was very excited to be scheduled for what I thought was an actual interview but the call quickly changed direction about me enrolling in a college to get a degree. I was like WTF, is this person legit? I spoke with some guy with a heavy accent, and I could barely understand what he was saying. He said he would be sending me an email within the next 24 hours that I needed to verify. He put me on hold and I quickly hung up because I had googled and saw all the negative comments, I feel much better that I hung up and the call did not go any further. At no point during the call did he mention the company that had the open position. What a scam!

Where to start? My wife and I had installed cabinets and laminate floors for Lowes for 10 years. I have seen all of this in 10 years.
We were always 98% or 99% in our ratings each quarter, was Gold level one year, install dept hadn't any idea what the ceritiicate was when I ask. Fould out that I was one of two in the state of Indiana.
The biggest part of our job was PR with the customer after having bad experiences with the store. When we completed a job they would always say, I won't deal with Lowes any longer unless your involved. I'm sure Lowes hasn't noticed any loss in revenue from those folks. LOL
Our nightmare began with a customer from HELL. A couple of scam artist who I suspect of having a relative in Lowes which gave them names and numbers of Corp heads.
From day one, they were unhappy with every contractor that Lowes had sent out, the tile layers, the carpenters putting in doors and last but not least, US.
For some strange reason, the tiles on the backsplash would be out of line after the layers had left for the day, The stainless refrigerator would have a scratch on the lower panel 3 times in a roll. Can we say SABOTAGE ? To make matters worse the cabinet designer made a mistake on a couple of cabinets going over a desk area, not effecting the kitchen install itself, I'm giving him the excuse that he was new.
I finally came out and ask the lady if she was happy with our work. She said oh yes, your the only ones doing anything right.
We went to the truck for a break and I told the wife...WE ARE NEXT.
We finished up what we could with 98% of the job complete on a friday night and got a call from Install manager Sunday that they did not want us back. That we had installed all the knobs and handles crooked or scratch the drawer facings with the handles.
35 years of installing knobs and handles I'm going to suddenly use a power driver on a handle with one screw making it turn and scartch the drawer facings.
They had Lowes Corp guys from the state level on down at their house and I was not allowed to defend myself.
Turns out they got a free high end kitchen and I lost $1200 invested time on the job.
The company would not back me on this job even though the disctrict install manager stated they had never had a complaint about our work, .
At this time I decided that we would not do cabinets for Lowes any longer. But would continue to do laminate floors.
We were certified Pergo Installers since 1998 when we use to glue and clamp the floors. I figured there was less headaches with the floor installs then kitchens. Only problem being, we don't do carpet.
The rotation at the beginnings was a joke, the associates knew how to get around the system and put in their preferred installers for a job. But they got into trouble when found out and had to go by policy.
Now after the housing bubble burst in 2008 more and more contractors found themselves looking for work so they posted in as installers with lowes. So now when my company name would come up and say the customer wanted both carpet and laminate, I got tossed over for a company that installed both putting me back to the bottom of the list. We were lucky to get a detail once a month after that.
It didn't matter that you were a top installer with them for 10 years. Lowes has no Loyalty toward their installers.
Yes I did like the fact that I didn't have to advertize, I did like getting paid for details even if Lowes didn't get the job. I did like the fact I got paid from Lowes and not the customer beating me out of my pay. But life goes on, I was keeping myself busy before Lowes insisted I come and install for them when the install program first began. I havea 6 drawer file cabinet full of happy customers who call me for work now knowing they don't have to deal with Lowes.
I felt that we represented Lowes when we went on a project and would build them up and make excuses for the associates lack of experience.
I felt like I was training every new Cabinet or Flooring specialist and then they would move them after they got good or in the Cabinet dept, they would not get rid of a designer even if they were screwing up every job.
We had one guy that wanted fired and did it on purpose and they still kept him on for a year after I started pointing out his screw ups. I guess what finally did it, he was sending me out to detail and help him design a problem kitchen and then recommending another contractor that worked for him to do the install. I finally got called in 6 montrhs later to remove and start over on the improper install.
BTW, I have a bunch of med size Lowes installer shirts for any of you die hard Lowes lovers.

lowes is full of ###, well in raleigh nc there are no lowes installers its companys like BALANCE POINT, WATSONS FLOOR COVERING the installers that dont do ### at all, but sit at a desk all day.for one the AIM in the area is a ### it you dont do right for them middle men you will get fired.and me as a installer use to work for them companys(middle men) and they controll your work an what you do .for ex.im did not sign a contract with lowes at all but when i have people call my number off my van they get mad and no use me.

In my opinion lowes will not let you grow no mater how great of an installer you are . Your stuck making the same amount watching them hire new installers that don't have a clue and then they ask you to go out and repair the job you should have installed in the first place.

Talk about the lowes pros hoes. If you've ever worked for them, you people out in Hooville would understand. Lowe's is full of clicks, drama, gossip and intrigue. Who needs to watch Desperate Housewives with all the drama and deceit going on there.

/ordered 5 Masonite interior doors in white on 8/31. They arrived dirty with dents and scratches. No consideration that the doors were white at all. very disappointed and may be returning them!

Just wanted to comment on all the negative stories about Lowes. I hope everyone realizes that Home Depot is not all that much better, at least in my area of Mass.. You may want to consider (even though it does cost a bit more) using your local hardware stores on a more frequent basis. Because we all know that once Lowes and Home Depot put those mom and Pop stores out of business, the service and prices at the huge chain stores are not going to get any better. I admit the larger stores do have better prices and selection, however, before we know it we will all be slaves to Lowes and Home Depot. With no other choices.