Ralph Lauren review: Delivery issues

Michael Gasparino of US

Dec 14, 2023 4:12 am EST

Featured review

I have placed three clothing orders with Ralph Lauren since moving to Italy and had delivery issues with all three. The latest order ([protected]) was ordered with second day delivery, that was supposed to be free (per customer service) but I ended up paying 14.95 for it. After receiving a notice that delivery was coming as scheduled, it was suddenly changed to the following day. The previous order was delayed for over a week and then dropped at a pickup site that was 20 minutes away from my location by car and one hour and 45 minutes away on foot. I am a senior without a car so pickup was going to be difficult at best, so I cancelled that order. The level of incompetence with delivery has made it impossible for me to consider dealing with Ralph Lauren anymore and as a long time customer, it is both aggravating and sad. The company is only as good as it handles its transactions. The transaction is not just ordering the clothes but delivering them to the customer in a timely manner. Ralph Lauren has proven that they cannot accomplish this.

Claimed loss: I stayed home four consecutive days waiting for a delivery that never came. I wasted time there and conversing with RL Customer Service via chat and e-mail. I wonder how RL himself would feel if his valuable time was wasted in this manner.

Desired outcome: I want full refunds immediately. I would like a response from upper management about the appalling performance of their deliveries.

Confidential Information Hidden: This section contains confidential information visible to verified Ralph Lauren representatives only. If you are affiliated with Ralph Lauren, please claim your business to access these details.

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Resolved

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Ralph Lauren contacts

Ralph Lauren phone numbers

1800 2643 7656
1800 2643 7656

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Australia & New Zealand

+1 (888) 475-7674
+1 (888) 475-7674

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USA & Canada

+44 203 450 7750
+44 203 450 7750

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United Kingdom

+43 179 567 656
+43 179 567 656

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Austria

+32 22 008 775
+32 22 008 775

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Belgium

+420 239 018 033
+420 239 018 033

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Czech Republic

+45 38 322 796
+45 38 322 796

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Denmark

+358 972 519 775
+358 972 519 775

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Finland

+33 157 324 775
+33 157 324 775

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France

+49 699 4519 2292
+49 699 4519 2292

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Germany

+39 269 430 775
+39 269 430 775

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Italy

+31 202 035 212
+31 202 035 212

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Netherlands

+48 223 062 326
+48 223 062 326

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Poland

+351 217 810 276
+351 217 810 276

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Portugal

+34 912 757 399
+34 912 757 399

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Spain

+46 851 761 775
+46 851 761 775

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Sweden

+86 400 842 8373
+86 400 842 8373

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China

+852 26 431 400
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Hong Kong & Asia

+81 120 327 420
+81 120 327 420

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Japan

+82 805 661 199
+82 805 661 199

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South Korea

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