CB Telecommunications Smart Communications Poor service

Smart Communications review: Poor service 7

jakong of PH

Jul 17, 2011 12:39 pm EDT

Resolved

Featured review

Ganyan din na eencounter ko araw araw na lang 7am to 7pm wala access sa inet puro invalid ip address pagdating naman sa gabi ok na, until to the point na tinawag ko na s customer service nila, puro ref number lang binibigay, so ang da best way jan di ko na babayaran ung mga next bill nila kahit pa padalhan ako ng demand letter haharapin ko sila!At isa pa nag during application ko ng line may promo sila na free printer, sim at 1 month free bill, but until na wala ako napakinabangan! Mga leche sila pag ff-up mo mismo sa service center nila wala daw stock! Mga manloloko one of of scamming their customer! The best solution magpapalit ako ng bayan tel or pldt! Period

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Keywords:

application bayan tel bill customer customer service demand letter inet ip address keywords access pldt printer promo ref number scamming service center sim solution stock

Smart Communications - postpaid add-on (tri-net plus 399)

Smart Communications - Smart is billing me but I haven't used their services/simcard 2

Smart Communications - Very Slow Line Activation and Unorganized Online Postpaid Store

Smart Communications - giga70 scam 1

Smart Communications - bal cut 21

Resolved

Smart Communications - Very poor customer service

Smart Communications - Slow data connection

Smart Communications - S23 ultra / with contract

Smart Communications - Services paid for not delivered and no communication from Customer service

Smart Communications - Gigapoints expiry policy

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christopher mack otida

, US

1 comments

christopher mack otida of US

Aug 17, 2019 5:51 pm EDT

called customer service today, puro bastos kausap. 3 weeks n kong walng service. tpos sasabihin escalation will take 5 days.
and they are expecting me to pay in full.
Calling the attention of DTI

Helpful? 0 0

sally5314

, US

1 comments

sally5314 of US

Feb 15, 2016 7:32 pm EST

I bougth a smart loader sim for my mother several months ago but suddenly hnd na ito gumana. So dinala nila ito sa binilhan nila ng sim sa MacArthur Eastern Samar tapos after days daw finorward sa smart center sa Borongan, Eastern Samar. Okay, it's been two weeks now damn fools! It's a business you know!? Ilang araw lng na hnd tumatakbo business nyo patay kau, wla kau kakainin. Today, binalik na ung loader sim but still not fixed! The worst thing about this is hindi nila irerefund ung 2 thousand na load dun. How dare you smart communication philippines! hindi pinupulot ang pera dito sa abroad! Tapos ung binilhan ng loader sim ng nanay ko nagbigay ng cellphone number na sabi ay phone number daw ng smart center ng Borongan so I tried to call them and it is not working!

Helpful? 0 0

milky lenciano

, PH

1 comments

milky lenciano of PH

May 09, 2015 10:39 am EDT

Anu ba yan.. . Plz po.. . Andi2 na ung confirmation ng dalawang promo n inunli ku.. But still, d pa rin aku mkatwag.. Mssayang po ung load ku.. Buti po sna f pwede nio maibalik ung nsayang kong load kc, iku.considera ku nlng po n ok lng.. Pero hndi po ehh.. maiixpired 2 bukas.. Sayang nman f d ku man lng mgagamit ung call kahit ung sang promo man lng n inunli ku.. . hai.. .

Helpful? 0 0

khevin

, PH

1 comments

khevin of PH

Jan 30, 2013 9:34 am EST

They say unlimited 25 but it's limited depending on the calls. Why should smart promise unlimited calls when calls are only limited. The reason they say is there are many who took advantage of the promotion. Then do not make promotions that you cannot keep.

Helpful? 0 0

Lorimer Nathaniel A. Manabat

, PH

2 comments

Lorimer Nathaniel A. Manabat of PH

Nov 07, 2012 7:27 pm EST

It's been 3days (nov.5 'til now) I can't txt/received/load in and out butuan city to jeddah..what seems to be the problem?

Helpful? 0 0

Lorimer Nathaniel A. Manabat

, PH

2 comments

Lorimer Nathaniel A. Manabat of PH

Nov 07, 2012 7:25 pm EST

TXT/LOAD FOR SMART-ROAMING INTERNATIONAL OUTGOING CAN'T RECEIVED TXT/CALL/LOAD FOR 3days NOW...NOV.5 'TIL TODAY NOV. WHAT' SEEMS TO BE THE PROBLEM?

Helpful? 0 0

Jamshid20

, PH

1 comments

Jamshid20 of PH

May 10, 2012 8:10 pm EDT

I have smart prepared and recently as soon as I load any amount, next thing I know it is gone without making any call or text. I thought it is only me but them my wife had the same problem and may sister in-law has the same problem. I am sure if in my family 3 of us losing like this then there should be many people who are being victim of this whatever you may call it. They are really SMART to make us pay. This is my email add:hmvtn@yahoo.com.sg

Helpful? 0 0

Smart Communications contacts

Smart Communications phone numbers

1800 1888 5648
1800 1888 5648

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100%
Confidence score

Smart Money/Padala

888
888

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Smart Postpaid, Smart Prepaid, TNT

800
800

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Smart Infinity

333
333

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Smart Load Retailers

7744
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Smart Load Dealers

177
177

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Smart Bro Enterprise

+63 28 110 211
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100%
Confidence score

Customer Service

+63 28 488 806
+63 28 488 806

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Smart Infinity

+63 28 457 777
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Smart Money/Padala

+63 28 457 733
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Smart Load Retailers

+63 28 457 744
+63 28 457 744

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Smart Load Dealers

+63 28 000 999
+63 28 000 999

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Smart Travel WiFi Philippines

+63 28 488 878
+63 28 488 878

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Smart World Toll-Free Roaming Hotline

+63 2 888 1111
+63 2 888 1111

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More phone numbers

Smart Communications emails

enterprisesupport@smart.com.ph

100%
Confidence score: 100%

Support

smartschools@smart.com.ph

92%
Confidence score: 92%