Virgin Active South Africa review: Unhappy with the service provided

Good day,

In March i called in to state that i was unemployed and that i would want my membership, to be cancelled, but the agent advised it would be better to have it frozen for April, May and June. The person that i spoke with did not freeze the member for April and the amount of R510 was debited from my account, which i am unhappy about. I thereafter called in to complain about this matter, but i was still not refunded for that amount. After my account was frozen for May and June, i called in to state that i want the membership to be frozen till the end of my contract, which was would be till the end of August, that was still not taken care of. The guy that i spoke with in June, stated that i will be able to use the Gym and that amount from April will be refunded into the membership for July, but he lied to me and another debit order of R510 went through for the month of July.

Before the end of August I called in to state that i do not want to continue with my membership as my contract term will be over at the end of August.

I noticed that a debit order tried going through in September and i assumed it must have been an error on your side, but the debit order also tried going through for October. I called in on the 04/10 and stated that i was confused about this and i want proof of the cancellation being done, i spoke to a guy named (Keenan) in the cancellation team and he said that it is done from today.

I received a call from the collections team, the lady had mentioned that in the notes i was pregnant that is the reason for not being able to continue, but the reason for not continuing is because i am unemployed which i stated various times to the agents, she also stated that i owe an amount of R620 which i did not understand, as to why i had to pay any amount seeing that so much of money has been taken out from my account after pleading that i want the membership frozen and i did not want to continue.

The numbers that i have called from is - [protected], [protected] and [protected]