CB Department Stores Woolworths South Africa Online delivery services

Woolworths South Africa review: Online delivery services

Mphokie of Pretoria, ZA

Apr 10, 2024 4:06 am EDT

Verified customer

Featured review

I ordered The Ordinary skin range on the 31st of March 2024, paid for express delivery and I am still waiting for either refund or my products ten days later. Today is the 10th of April 2024 and I still have nothing from them.

I have called the online customer service, been given a reference number, had my query escalated - I have even been to Woolworths directly but my issue has still not been resolved. The reason I paid for Express Delivery was the urgency of getting the package, and if they fail to do why should I be the one to suffer waiting for them to try and locate my package before refunding me? I need my cash today if I cannot receive the parcel today. I will go and purchase the products elsewhere because I need them urgently.

Nobody has contacted me from Woolworths. This has been costing me calling to follow up. I have received calls from DPD couriers, telling me that the courier drivers cannot get through to me that’s why I have not received my parcel as yet.

So, I don’t know what to do. Woolworths cannot help me - DPD cannot help as I don’t have a tracking number.

I have spoken to management at Woolworths and they also tell me that there is nothing they can do to help me. I am so disappointed and frustrated as I really expected to have great service from Woolworths - as that is what they are know for.

Claimed loss: No. There is no option of claiming for loss.

Desired outcome: I would really appreciate either a refund in cash not their Woolworths Gift cards or have my products delivered to me.

Confidential Information Hidden: This section contains confidential information visible to verified Woolworths South Africa representatives only. If you are affiliated with Woolworths South Africa, please claim your business to access these details.

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Woolworths South Africa contacts

Woolworths South Africa phone numbers

+27 214 079 111
+27 214 079 111

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18%
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Head Office Switchboard

+27 860 022 002
+27 860 022 002

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5%
Confidence score

General Enquiries

+27 861 502 020
+27 861 502 020

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100%
Confidence score

Financial Services

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Woolworths South Africa emails

custserv@woolworths.co.za

100%
Confidence score: 100%

Support

shop@woolworths.co.za

96%
Confidence score: 96%

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