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Paid for travel insurance. Filed a claim over a month ago. Absolutely no phone contact or calls back to get refunded. Daughter became severely ill and progressively worsened, Submitted all documents. Canceled with priceline, canceled with American, sent all receipts, sent medical proof. Still no resolve. Going to move to complain with priceline, BBB, and insurance board if I don't get a refund.
Claimed loss: Approximately 850.00
Desired outcome: Full refund for flight cancelation.
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Continue following up with xCover, requesting an update on your claim status. Ensure all your documentation is clearly submitted. If responses are still delayed, reaching out through their social media channels can sometimes prompt a quicker response. Escalate the issue to a manager if possible. If there's no resolution, moving your complaint to higher authorities like the insurance board, as you mentioned, can be your next step. Keep a detailed record of all your interactions and submissions for reference.