1-800-Bakery review: 1-800-bakery.com sucks ( 1 comment)

1st time customer; order#30785; Product - Tiramisu cake; on 1Apr2011 to be delivered on my wifes birthday 6Apr2011. events as follows

1apr11 - purchased cake
6apr11 - no word from wife or 1800bakery saying she received a cake
6apr11 - i called bakery but no answer so i emailed the company wondering what happen to my wifes cake
7apr11- recieve email reply from 1800bakery
Hello Jimmy,

Thank you for your recent order #30785. We are sorry to say that that product was discontinued and the bakery did not communicate that to us in time. We have taken the cake off of our website and would like to offer you half-price on a different cake of your choosing if you would like.
Your credit card has not been charged because the cake did not ship-we apologize for any inconvenience.
Best Regards,
Diane
1-800-Bakery

7Apr11 - my thoughts "WTF! am i suppose to buy another bday cake and say happy late bday, wifey" so i reply to email..

Half price is not good enough for me as a first time customer and i am completly dissatisfied! My wife is unhappy with me right now and i dont think i can ever trust you guys again.

7Apr11 - they reply

Hi,

We have cancelled your order and hope you consider ordering from us in the future.
Sincerely,
Diane
1-800-Bakery

Ticket Details
===================
Ticket ID: NFP-252059
Department: General
Priority: Low
Status: Open

7Apr11 - my closing thoughts about this company with my rights of freedom of speech. dont put your trust in this company to deliver what you hope will be good service because they will fail to contact you before or on the day that your cake is suppose to delivered! company cant be trusted from the beginning then why should i even trust them again? all you will get is a half of the next cake and maybe they will ruin your friends, family, or loved ones special event. P.S. THANKS FOR NOTHING BUT WASTING MY TIME!