Replied
Rs. 18000 deposited through imps new method successfully but amount not credited to my 1xbet account.
Rs. 18000 deposited through IMPS method on 25th July'24 and on the same day it was credited to Beneficiaries account which was provided by 1xbet India. It was an technical error where transaction was failed and that's the reason I was not having transaction successful screenshot but as I checked with my bank it was successfully credited to Beneficiaries account.
Since then I'm keeping follow up but 1xbet India did not deposited the amount in my 1xbet account.
This is Second incident which is happened with me. Last year also Rs. 10000 was not deposited by 1xbet India.
I even shared Beneficiaries bank details to them where this particular transaction was clearly visible.
Now I come to an conclusion that This is an Fraud site where if you do not have successful transaction proof u would not be getting amount deposited.
I have informed them several time it is an technical issue hence I would not be able provide then transaction successfull details but this guys never listen to me.
I have given them all the proofs like IMPS details printscewn on which I have transferred the amount, as on date my bank statement from which transaction was done, Confirmation mail from my bank stating beneficiary have received the amount, Beneficiaries bank details where this amount clearly visible.
Regards,
Kalicharan Gaikwad
+91 [protected]
Gaming account number : [protected]
Claimed loss: 18000
Desired outcome: Kindly deposit the amount in my 1xbet account or refund it to me in my bank account
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Kuch nahii hota hai complaint karne see. Sirf dikhawa hai. Inhi ke log payment details kisi aur ko dete hai. JAMTARA HAI 1XBET INDIA. Sab log samazdar ho jaao aur boycott karo 1xbet India ko.
In your earlier reply you say that I have contacted SCAMMERS. That means contacting on customer support number of 1XBET means i'm contacting SCAMMERS.
How funny is this. Investigate who has did it and credit the amount in my 1xbet account.
Shame on you guys. My awareness will be on to others who uses your platform. Our deposits are not safe.
Your Employees share our UTR no's to SCAMMERS.
This is nothing but "JAMTARA"
Not satisfied with your reply. You guys are giving such response to hide mistake of your own employees. You guys always ask for successful transaction screenshot where as this transaction had technical error and due to which i was unable to provide them successful transaction screenshot. This amount was instantly credited to the beneficiaries account and i had also shared my transaction details immediately. But due to your worst helping nature i had to bear the consequences.
Never the less i will definitely put up my experience in social media and never ever opt your gaming account going further and also eill be asking others not to use it.
Before concluding it i want to ask u one thing "Why u guys emphasis on successful transaction receipt where customer informs you repeatedly that transaction was not completed but amount was credited to beneficiary's account.
Why the hell on the similar day when transaction details were sent amount was not credited to my gaming account.
First trained your people. This scammers are not outsiders they are insiders. They have eaten my money and coming days many people will be suffering.
Have you inspected why there were delay in adding funds to my gaming account even sending transaction details immediately.
I'm sure [censored] like you will not have any answer. You will blame customers only.
Your own employees are BIG SCAMMERS and people should be aware of it.
For your kind information I have used all the platforms. Now you guys have came with an reply stating that my amount has been credited to some other Gaming ID.
Why I have I'll share my deposit details any other person. I'm using this platform since more than 2 years. It was never happened.
Someone from 1xbet team staff have deposited my amount to some other Gaming account and to save themselves they are giving me reply stating that it has been credited in other Gaming account.
This is an fraud Site and Indian 1xbet Team is poor, they do not no to operate. Due to their mistake I have lost my 18000. Now I would not use this platform but I surely share my experience in different social platform.
If you want to keep Quality maintained kindly credit the amount in my 1xbet account.
Keep enquiry who did this. Who have credited my betting amount to other Gaming account.
There might be many people who might have face this but did not came front because there is no face to face interaction available.
This is like JAMTARA.
Regards,
Kalicharan Gaikwad
I think this time also Complaint Board will not be able to resolve my issue. It's been more than 6 days I haven't received a single reply from u guys.
I have given them all evidence but they demand successful transaction receipt only. If your transaction gets failed due to technical issue and amount debited you are in big trouble. They are doing fraud if u failed to provide. I totally stopped using this fraudulent site since they didn't deposited my amount.
I have given them there account Holder details as well and amount clearly visible but still they not depositing it.
Very soon I would be circulating it to all platforms so that people should get aware and stop using this site.
Employees who are working with 1xbet India are illiterate, unprofessional, pathetic. They speak like they are the kings.
This complaint has been resolved automatically due to user's inactivity.
We're genuinely sorry to learn of your negative perception of our platform.
It's important to emphasize that we operate with integrity, serving millions of users globally who engage in betting, depositing, and withdrawing funds on a daily basis.
To address your concerns effectively, please reach out to us at info-en@1xbet-team.com. Kindly include your player ID along with a comprehensive explanation of the issue you're facing. Rest assured, we'll make every effort to assist you promptly.
Warm regards,
Alex, 1xBet Team
If deposit was made on another account, it can mean several variants:
1) Either you have several game accounts and you deposited on another account.
2) Either you have contacted scammers, to whom you personally provided the details of your transaction, which they could take advantage of and credit the money to their account. Unfortunately in this case we will not be able to help you, because the payment system credits strictly according to the correct deposit request on the account where it was made, and the company is not responsible if the player personally provides his personal data to third parties (all official contacts directly technical support are specified only on the site in the contact section).
3) either you are trying to pass someone else's deposit as your own.
If you have several accounts, we recommend that you contact our support email to merge them, so that you will not have such cases in the future. In the other two cases, unfortunately, we can no longer help, because from our side everything is checked and executed according to the rules.
We kindly ask you to be more careful in the future and strictly follow the deposit instructions provided in the very first window before making a replenishment. If you have any additional questions, please use our support chat on the site for quick assistance. Thank you.
Best regards,
The 1xbet Team
If you haven't already, we recommend contacting support via your account on the 1xbet platform's website or app. This will expedite the resolution of your issue. Please provide all necessary payment details to facilitate a quicker process.
We value your patience and remain committed to assisting you. Thank you for choosing to stay with us.
Best regards,
The 1xbet Team
Replied
Deposit not credited to my gaming account
I have deposited 10000 Rs on 31/07/2024 and it is not still credited.
After a week they asked for my bank statement and i submitted that too and even after that it not resolved yet.
I tried calling Customer support many times and the answer is same "The payment department is working on it".
I have been using this app for more than a year and now i feel like i am scammed.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
To assist you more effectively, we kindly recommend that you reach out to our support team through your account on the 1xbet website or via our mobile app, if you have not already done so. When contacting support, please ensure that you provide all the necessary details of your payment. This will enable us to investigate and resolve the matter with greater speed and efficiency.
Your patience and loyalty are highly valued, and we are fully committed to assisting you. We are here to ensure that your experience with 1xbet remains smooth and satisfactory. Thank you for placing your trust in us and continuing to stay with us.
With our best regards,
The 1xbet Team
You’ve certainly shown some serious patience here—could’ve been worse if you hadn’t kept all your records in order. After a year of using the app, this experience must be a real eye-opener. Hopefully, the payment department gets its act together before you need to start thinking about where that money really went.
Replied
Repeatedly deposit issue. 5500
I have deposited 5500 INR on 2 August at 11:08 PM. It's showed successful. But amount didn't credit into my wallet. Talked with customer care agent he said " aapki request corresponding ko bheji ja chuki hai" and from that day till now they are saying same " aapki request corresponding ko bheji ja chuki hai". I am so fed up. Kindly resolve my issue. And add my money into my wallet or refund. Thank you.
Claimed loss: 5500
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for your message and we sincerely regret the delay in receiving your deposit. Typically, the average time for a deposit to be credited is no more than an hour. However, depending on the workload of the payment system or bank, the transfer may take a little longer, up to several days.
We recommend contacting support through your account on the 1xbet platform website or application, if you have not already done so. This will help us resolve your issue faster. Please provide all your payment details there to speed up the process.
We appreciate your patience and are here to help. Thank you for staying with us.
Sincerely,
1xbet team
Replied
Wrong bet settled
Hi
Im mohit bhalothia, player id - [protected]
I placed a bet on 1xbet football Nigeria community cup Diadem Stallion vs Royalty with the odds of 1.35 under 2 goals in 1st half
I was also watching the match on youtube and it was clearly 1-0 after complete the 1st half and i was winning this bet but suddenly the score change to 2-0 without any goal which is hilarious. 1xbet settled my bet as 2-0 and i win nothing which is wrong, the bet should be settled with the score of 1-0
I have clear proof that the score was 1-0 and there were no 2nd goal
I request you to please look into it and settle my bet correctly.
I am also attaching all the proofs
Live Streaming - https://www.youtube.com/live/kwCAZunXRjY?si=FiLxfnpryQ5zpjW1
Please settle by bet correctly
Thank you
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Sorry for the wait in responding.
We sincerely apologize for the misunderstanding. We have double-checked all the data for this bet, including the official match broadcast, and unfortunately, no errors in the settlement were found. According to the match protocol, the first-half result was 2:0, which matched your selected outcome of 'Total Under 2,' and the settlement with odds of 1 is correct.
If you have any additional questions, please contact our support chat on the website for prompt assistance. Thank you, and we wish you more wins.
Best regards,
The 1xbet Team
Replied
Deposit issue
VERY URGENT:- Regarding Player I'd [protected]
Since 25 July 2024, approximately 9 days have passed. I have been in contact with the 1xBet chats department and email department several times through the chat portal, but they have been saying the same thing repeatedly since 25 July, that you should wait for 2 hours. It feels like I am talking to a bot. I already sent everything, like the deposit slip, and also shared the transaction ID of UPI, and they asked me for the video of the payment done by your bank app. I also did that, but now that 9 days have passed, my deposit is not credited yet. I contacted them 500 times. I have lots of screenshots, but they are repeatedly saying our payment department is working on your request. It's like, as an old client of 1xBet, I am feeling frustrated. Could you please help me, sir? You are my last hope. As the oldest customer of 1xBet, I would appreciate it if you could credit my deposit amount quickly. Attached is the payment receipt and screenshot of I contacted to 1xbet
Claimed loss: 2000
Desired outcome: 2000
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
We sincerely apologize for the delay with your deposit. Usually, the deposit is credited within an hour, but in some cases, due to the load on the payment system or the bank, the process can take up to a few days.
We recommend contacting support through your account on the 1xbet website or in the app if you haven't done so already. Please provide all the details of your payment to help us resolve your issue more quickly.
We appreciate your patience and are ready to assist you. Thank you for staying with us.
Best regards,
The 1xbet Team
Replied
1xbet Worst deposit issues
Hello people
It's been 26 days my deposit didn't reflected in my account
The email people just say processing after 22 email on 5 days later again 17 days
We are sorry for the delay, it's been processing
And I complained to the complaints team
They didn't even respond till today (26 days)
And these people suggest to that non sense email-who doesn't respond at all.
WORST STANDARDS OF CUSTOMER SUPPORT
These people simple close the case with one reply
With fixing the issue
shame on you people
Desired outcome: My deposit
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
As asked
I've given the required info !
And you guys responded here too !
It's been three day here now ...
What the hell
You complete team is as such !?
Note :-
I've spoked with my bank and did a deep enquire of this transaction
Ive done this transaction on 5th JULY 2024
but it went to pending and credited on next day 6 th JULY
And also
To make it easy for guys ive emailed the statements , receiver info , transaction details and everything.
Still you IDIOT'S haven't done anything from 29 days ...
It's not just unusual
Its absolutely utter non sense
I've approached with more than 42 emails
Above 35 plus IP calls
All they say is , payment is not responding they'll check and fix ., same [censored] answer everyday from 27 days
Including today
My ticket number is [#[protected]]
My ID is [protected]
This complaint has been resolved automatically due to user's inactivity.
According to your request, at the time of publication, the inquiry was pending with the payment department, awaiting a response from the payment system. Our support team should have notified you of the successful deposit once the issue was resolved. If the issue is still relevant, please contact us again via the same email for further details in a private correspondence to ensure the security of your personal data.
Thank you in advance!
Best regards,
The 1xBet Team
Normally, funds are transferred within an hour, but sometimes, due to the workload of the payment system or bank, it can take longer. However, a month is an unusually long time. There may have been an error with the payment system.
Since we don't have your identification details, we suggest you contact support through your personal account on the 1xbet website or via the app if you haven't done so already. Please provide all relevant payment information so we can address your issue promptly.
Thank you for your patience, and we're here to assist you. We appreciate your loyalty.
Best regards,
The 1xbet Team
I'm really sorry to hear about your frustrating experience with 1xBet. Waiting 26 days for your deposit to reflect is like watching a snail race — it’s slow, painful, and not very entertaining!
It sounds like their customer support team has perfected the art of sending you in circles. It's infuriating to be caught in a loop of “processing” emails with no resolution in sight. At this point, it seems like their idea of support is to give you more reasons to complain!
Hopefully, they realize this is a "bet" they can’t afford to lose and finally resolve the issue. Here's hoping your deposit shows up soon, and you can get back to placing bets instead of sending endless emails.
Stay persistent, and may your luck turn around soon!
Replied
Account verification for withdrawal
Hello Sir.
Country: Bangladesh
Name: Mehdi Hasan
Payment system: Webmoney
I have 7912 USD
It was requested for verify account. .Then they start their basic verification. I trust them and I do all the things what they ask. I send asking documents to Ukraine twice. After I joined video conference. Then 1xbet ask several questions on website. I submitted all of these answers. Then they ask to send same questions answer to send 1xbet via post. I already did. They received and they asked to join again video conference. I passed successfully. They ask for birth certificate and utility bill I uploaded. Now they want these documents via post to Ukraine. i already send 1 year ago, It's more than 2 year my account blocked. 1xbet emailed they my account is being verified the result will send shorty but still I didn't receive any result. Now When I email them I receive an mail that my account is under verification and follow website instruction. Please Sir solve this problem as soon as possible. My claim was to verify account.
Note: I contacted with 1xbet security department
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
I Already text via email and send my player ID and before i send lots of documents via postal address so please active my account and it show a mental capacity certificate, i will provide soon.
I already mailed them about mental capacity Details they are not responded. please explain the screenshot
Subject: Request to Unblock 1Xbet Account
Dear 1Xbet Support Team,
I hope this message finds you well. My name is Mehdi Hasan, and I am a user from Bangladesh. I have been enjoying the services provided by 1Xbet and appreciate the platform's offerings. I have 10 Million Youtube Channel, you are hanging me 2 years, please know me unblocked my account otherwise i will take step against your company via 10 million youtube channel.
My account has been blocked. I kindly request that you review my case and consider unblocking my account. I am eager to continue using your platform and am willing to comply with any necessary procedures or requirements to resolve this matter.
Please let me know if any additional information is needed to assist in the review process. Your prompt response would be greatly appreciated.
Thank you for your attention to this matter.
We're genuinely sorry to learn of your negative perception of our platform.
It's important to emphasize that we operate with integrity, serving millions of users globally who engage in betting, depositing, and withdrawing funds on a daily basis.
To address your concerns effectively, please reach out to us at info-en@1xbet-team.com. Kindly include your player ID along with a comprehensive explanation of the issue you're facing. Rest assured, we'll make every effort to assist you promptly.
Warm regards,
Alex, 1xBet Team
We ask you to write to support again, write your ID and remind that you are waiting for verification. Maybe it was technical error. In order for us to process your request faster and more efficiently, please write to support on our official website or in the 1xBet application. In your message, please include your unique identifier (ID) and provide all details to verify your account ownership.
We kindly request that you provide all of the above documents in one email so that we can promptly review your request and confirm your ownership of the account.
We greatly appreciate your cooperation and commitment to providing the necessary information. Your satisfaction is our priority and we will do our best to ensure that your problem is resolved as quickly as possible.
Sincerely,
1xBet support team
Replied
Security team. Verification account
Hi! I have account in 1xbet, as a result of the winnings the amount on the account was … thousand dollar. In February, my account was ask documents verification , I fulfill all the requirements of the security service of 1xbet, for all the proceedings in my account, I was provided with the following documents: 1. Photo of the passport's home page 2...
Replied
Deposit
Its been 17 days thr deposit didn't reflected in my account
After sending 22 emails,
With bank statement and screenshot
They replied 4 times, saying "it's in processing"
So I've emailed security team & complaints team
Surprisingly they didn't even replied single time for 8 emails in last 17 days
So I've keep calling their online IP call team
They responded is same "it's in process" and some people say YOU WAIT, AND WE DON'T KNOW ANYTHING ABOUT TIME FRAME
SO JUST, HARSHLY they say
Literally unbelievable their support team & payment team is...
I want my deposit to cleared in my account
My gaming ID is [protected]
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Dear 1xbet betting people or whomever planning to join 1xbet
Kindly rethink about it
Because their deposit section sucks
And customer in call have no idea what's happening with other team
They just cut the calls and answer wait
Its will 22 day , still deposit didn't reflected in my account
Very very low standards
Think about something else
And suggest me any other websites.
See since you have no answer to say about the delay of payment from 19 days
You ain't care to give any explanation!
Dear 1xbet & betting buddies
Please be careful with these kinda of activities from 1xbet
We got create a group and raise voice against these kinda of activities..
So that wont trouble us like such
Or al please they'll accept their mistakes of the payment staff
And with group we can attention to voice against 1xbet responsibilities...
Dear 1xbet team
I've already submitted 11 times in last 20 days with al the documents which they accepted & keep saying we are processing from last 20 days ...
I've contacted support, compliants team
NO USE TILL NOW
What's the useless suggestion your are giving?
@1xbet
Shame on you guys
Without response
Without addressing the issue
You guys are fixing it as resolved!?
PEOPLE BE CAREFUL WITH 1XBET DEPOSIT
ONCE ITS STRUCK
that's it they wont care at all
Check the number of cases reported here in this website itself ...
To expedite the resolution, we highly recommend reaching out to our support team through your account on the 1xbet website or mobile app, if you have not already done so. When contacting support, kindly provide all pertinent details regarding your payment. This information is crucial in allowing us to trace and address the issue more efficiently.
Your patience during this time is greatly appreciated. Rest assured, we are here to assist you every step of the way. We value your loyalty and are committed to ensuring you have a seamless experience with 1xbet.
Thank you for choosing to stay with us.
Warm regards,
The 1xbet Team
Replied
5000 INR Deposit didn't add into wallet
Hi. I deposited 5000 INR thru Netbanking on 13 July 12:29 AM. Amount of 5000 INR Didn't add into my wallet. I talked with customer care and they are saying from that day. "Aapki request corresponding ko bheji ja chuki hain thoda intejaar kariye." Today is 18 july and i am still waiting. I am attaching screenshot of payment of Paytm app. Kindly check and refund my 5000 INR back. I will be very thankful to you.
Claimed loss: 5000 INR
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
I got it. Thanks
Got it thanks
Not solved yet again. it's been 7 days 5000 INR Didn't refund to my bank account not gaming account. Really i am very disappointed.
Not solved it's been 6 days 5000 INR Didn't refund.
Good
We sincerely apologize for the delay with your deposit. Usually, the deposit is credited within an hour, but in some cases, due to the load on the payment system or the bank, the process can take up to a few days.
We recommend contacting support through your account on the 1xbet website or in the app if you haven't done so already. Please provide all the details of your payment to help us resolve your issue more quickly.
We appreciate your patience and are ready to assist you. Thank you for staying with us.
Best regards,
The 1xbet Team
Replied
Deposit amount not received my gaming Id
Sir maine ahmad enterprises [protected]@sbi ke account me ?1800 diposit kiya lekin amount aaj tak account mein credit nahi hua hai please check kare maine utr nom. Daal kar request daali fir bi nahi sussex full hua please check kare maine paytm ke dwara payment diposit kiya date 12 july 24 time 10.10. Pm utr. Nom.[protected] please check kare sabkuch theek hone baad bi amount nahi aata account me
Claimed loss: 1800₹
Desired outcome: Please refund my money in gaming I'd
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Sir please check kare ?
Sir abi Tak account mein paise credit nahi hua hai please check kare aur yeh kiski I'd se paise aaye kuch pata nahi yeh 2 logo ki I'd per paise diposit Kiya lekin amount ak hi aaya please check kare
Thank you for your message and we sincerely regret the delay in receiving your deposit. Typically, the average time for a deposit to be credited is no more than an hour. However, depending on the workload of the payment system or bank, the transfer may take a little longer, up to several days.
We recommend contacting support through your account on the 1xbet platform website or application, if you have not already done so. This will help us resolve your issue faster. Please provide all your payment details there to speed up the process.
We appreciate your patience and are here to help. Thank you for staying with us.
Sincerely,
1xbet team
Replied
Scam
I am using this account more than 2years. past 2 years I losed huge amounts that time they never blocked my account. now I am winning some small amount and gave widthraw request they blocked my gaming account immediately although I am playing genuinely. Today I gave widthraw request they declined my widthraw request and mentioned share documents to security...
Replied
Deposit accumulating 1.40 lakhs not yet deposited
Hello Team,
This the point where in I have to write about the delay in processing & I am sure and have full faith that even it took so long, justice would be done fairly.
1. Dated 27th April, 2024, there was a deposit through UPI done from my friends account wherein I was unaware that 3rd party transfers aren't allowed. The deposit was made as my bank account limit was finished. Trust me if I had an idea, I would not have initiated such a transaction. Amount was 30,000/- which was transferred from friend named Anand Raj Gude to the operator whose UPI was [protected]@sbi. You can check with the Operator.
2. Dated 27th April, 2024, there were 2 fund transfers done through NEFT as my limit for IMPS was over & new beneficiary adding limit was also finished.1st transaction was amounting 5000/- and 2nd transaction was of 25,000/-. Both are yet to be resolved.
3. Dated 28th May, 2024, there was a Bank Transfer done to Operator Mr. Pandian amounting 15,000/- but it never reflected in my bet account.
4. Dated 1st June, 2024, there was a UPI transaction done to CSS Brokes of 20,000/- which was done successfully but it never reflected my account. It was told to me on email support of 1x bet to create a payment slip through Paytm UPI with UTR and I did that twice, still no amount came in.
5. Dated 1st July, 2024, there was a UPI transaction done to PRB Enterprises of 25,000/- which got on hold due to network error but was eventually successful but still that amount it yet to be added in my bet account.
6. Dated 11th July, 2024, there was a UPI transaction of 20,000/- done to Mr. Dhanush & it showed success but funds are yet to be reflected.
I have been loyal to 1x bet since long and i understand you have millions of customers worldwide but as a customer resolution is what I expect are proper scrutiny. All my above pending grievances are emailed on [protected]@1xbet-team.com, you can check that. Whatever requirements your team required, I provided all of it & I am still ready to provide any additional proofs or documents you would require.
Humble request to get the funds immediately transferred to my bet account & take this into high priority and let me know if any help required to help you guys to make this quick and to resolve so that I can rightfully get my funds.
I will be attaching all the necessary documents regarding my complaints chronologically.
Claimed loss: 1,40,000/-
Desired outcome: I would like to get the funds in my bet account.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
75k amount pending still
Still awaiting the resolution
I have already emailed to the relevant IDs and it's been long for the resolution. Hence thought of highlighting it here, please help out, have faith that it will be done
25k is deposited in my bet account.
Remaining is 1.15 lakhs. Thanks
Hello Team,
How is it resolved where there is nothing yet?
We understand your concerns and are sincerely sorry that you are faced with this situation. If a third party was involved in the transaction process, this may have caused the payment to not be credited to your account. In such cases, you must contact our technical support so that they can consider your case individually and offer the most effective solution.
Therefore, we strongly recommend that you contact our support team on the official 1xbet website or through the mobile application. Please provide all the necessary documents and information so that our specialists can quickly understand your situation and help you.
We sincerely hope for a speedy and positive resolution to your issue. Your satisfaction and trust are very important to us, and we will do our best to regain your trust and ensure a comfortable experience on our platform.
Thank you for your understanding and patience. If you have any additional questions, our support team is always ready to help you at any time.
Sincerely,
1xbet team
Replied
Deposit money not deposited 1x wallet
I was deposited on 21/06/2024 and 05/07/2024
Both amounts still not deposited my wallet. When I contacted them every time they asked me wait few time but they not deposited.
Re: [#[protected]]Re: [#[protected]]
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Please write to complaints@1xpartner.com with details of your situation and also include your player identification details on the platform. We will try to resolve everything as quickly as possible.
Sincerely,
1xbet team
Replied
My account has been blocked by mistake from your security department
Hello
I am a customer on your site and my account has been blocked by your security Department i sent all the necessary documents and answered all the questions but still my account got blocked i think it might be fraud that you block peoples in my gaming account there was approx 2300 usd or more i want my money
Hope you Understand'
Claimed loss: 2300 usd
Desired outcome: I want my money back or unlock my account for betting thank you
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This is totally abusive because you guys are not even replying to in email and not also here what is the problem?
But security team is no longer responding to my emails i would like to be contacted to my registered email for further verification
They don’t even handle the greed of about 2300 usd please stay away from this website these are fraud they blocks accounts without any refund but when you loss they would not ask you for any documentation but if you win some money they will definitely block your account be careful
As of now, we do not have sufficient evidence to confirm your ownership of the account. The verification process requires accurate documents and proofs to establish the account's rightful owner.
For the completion of the verification process, we kindly request you to provide the necessary documents and proofs that demonstrate your ownership of the account. Until we receive the appropriate and valid documentation, the verification process will remain pending.
Your cooperation in this matter is crucial, and we appreciate your understanding as we work together to resolve this issue.
Should you have any queries or need assistance in providing the required documentation, please do not hesitate to reach out to us. We are here to assist you throughout the process.
Thank you for your attention to this matter.
Best regards,
Alex, the 1xBet Team
Replied
1xbet Deposite Issue
Hello,
I deposited tk 15,000 through Upay Rapid, but my money hasn't been deposited in my account for the last 48 hours. I already wrote an email, but they said my player ID does not match. I provided them with all proof, including screenshots and videos. I want my money back as soon as possible.
Player ID: [[protected]]
The Bangladesh support is very slow, and I send emails to [protected]@1xbet-team.com
There has been no replay yet. My previous experience wasn't good, so I filed a complaint here.
Thanks
Desired outcome: I want my money back, and I have all the proof, including the video. I will submit all the proof once asked.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
We deeply apologize for the inconvenience caused by the delay. Please be informed that the maximum processing time for deposits is within 7 business days, excluding weekends. The processing duration may vary based on the deposit method utilized.
Furthermore, we kindly urge you to log your request through your player account on the 1xBet platform website if you haven't already done so.
Your patience is highly appreciated, and rest assured, we are available to assist you. We value your continued patronage and hope to see you stay with us.
Best regards,
1xBet Team
Replied
Complain against bd agents of bangladesh
For Last 51hr+ I havent received my deposit on my account. I send at least 100 emails regarding this. But they couldnt solve. Whenever I ask what about my deposit they says no update. They have live chat that dont deals with payment solution which requires most.
My user ID: [protected]
Gaming ID that was used for deposited in: [protected]
Transaction Date and time: 28th June 7:21 AM
Transaction ID: 730O2OZG
Amount: 25000 BDT
Claimed loss: 25000 BDT
Desired outcome: Refund or give deposit
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
UPDATE: After 3 days and almost 300 emails I finally got that deposit on my account
This complaint has been resolved automatically due to user's inactivity.
We are glad that your problem has been resolved! If you have any further questions, please contact our support team, we will try to help you promptly. Have a good day!
Sincerely,
1xbet team
I want to get a 1xbet agent
Contact your bank immediately to dispute the transaction and ensure your funds are secure. Share your experience widely to warn others about their unreliable service. Consider switching to a more reputable platform for your gaming needs. Prioritize platforms that offer reliable customer support and transparent transaction processes.
Replied
Deposit pending no reply
One of my deposit is pending... Which I deposited on 20 june today is 24 june.. They are replying with the same mssg but they are not giving my deposit not to me not in my gaming account.. I want my money..
My gaming id is [protected]
My name is muskan
Please help. Me
300rs I already lost due to their negligence
Now again and again this is happening..
If I didn't receive it... I'm saying good byeto this site.. I have shared the screenshot for more details
Claimed loss: 310
Desired outcome: 310
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This is so disappointing for me... My withdrawal is not received they are saying that it's is confirmed by operator but didn't receive in my account 500rs and my deposit is also pending i have made several complaints before this I lost 300 also due to company negligence now again
My gaming is [protected]
Muskan is my name
Sharing screenshots
This complaint has been resolved automatically due to user's inactivity.
You need to take action immediately. Contact their support one more time, and if they don’t resolve it, escalate to their higher-ups. Make it clear that you're serious about leaving and will share your negative experience publicly. Don't let them keep your money. If they don’t fix this fast, find a more reliable platform for your gaming. Your time and money are too valuable to waste on poor service.
Replied
Deposited amount of 5000 not credited into my account
I deposited 5000 inr, in my 1xbet account on 21st june 2024 but no amount was credited to my account. I checked with the 1xbet support team by submitting all relevant documents but till today no reply from the team.
Almost a day now, no reply and no solution, what are you thinking 1xbet team and your partners.
My gaming ID: [protected]
Date of the transaction: 21 june 2024
Time of the transaction: 11:22 pm (Indian standard Time)
Amount involved: 5000
Payment system used: UPI Fast
UPI Transaction ID : [protected]
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Dear Team,
This is not a withdrawal request, I deposited 5000 into my 1xBet account, but the 5000 is not showing in my 1xBet account.
It's already been 1 week,
Request you to kindly help and resolve.
For your convenience, please double-check that your withdrawal request has been properly submitted through your player account on our website.
Thank you for your patience and cooperation in this matter. Your satisfaction is our priority.
Sincerely,
1xBet Team
Replied
Deposit rejected by the operator
I did a payment of INR 50000 on 03.05.2024 but after some time I got a notification saying Deposit rejected in the amount of INR 50000 via epayment (Rejected) I tried to connect customer care by using the online chat and calling facilities, but every time when I call them ended up with giving fake promises saying that the problem will resolve within one...
Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.
Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.
The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.
1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.
1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.
1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.
1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.
Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.
Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.
1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.
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Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.
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Hey Kalicharan,
It has been three months now, I had gone through everything and clearly they are putting the blame on your with scenarios saying you are the culprit while you are clearly the victim of fraud here.
I am wondering if they have given you back the money or have they done anything as a gesture of goodwill?
I seriously doubt it but wanted to know if something favorable had happened since your last post.
Looks like 1xBet decided to play hardball with your deposits instead of crediting your account. Could've been worse — you’ve got all the evidence lined up, and it’s clear you’re not letting them off the hook. Time for them to realize that keeping your money isn’t part of the game.
Yet to hear from u'll. I was knowing that u guys will not have any answer for it. I stopped using your at form from that day itself.
Now you guys will resolved my query stating there were no response from my side.
This is second time you guys have not resolved my concern.
How come my payment details have been shared to some other gaming account.
It is 100% done by your agent only.
That means your platform is not safe and people should avoid using your platform.
I'll recommend every one to stop using your platform.