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The Production team at 360training has been superb in the past, full of bright, talented people with a passion for doing their jobs well. However, regardless of all of their best efforts, the e-learning courses coming out of 360training remain a very poor product due to management's incompetence and emphasis on fast, cheap products. No Director of Production or Project Manager who has tried to make long-lasting changes that would bring the company up to competitive par has lasted long enough to make a difference.
The product problems directly relate to the executive management team, a group of people who were lucky enough to force themselves into a new market years ago and haven't made strides forward since. The left hand doesn't know what the right hand is doing, and everyone thinks that they can fix things by taking control and changing everything (which happens every other month). Management doesn't listen or even ask before making sweeping changes to process and doesn't allow the leaders and managers on the teams to execute their responsibilities effectively.
Being employed at 360training (in my case, in Production) is a very stressful, unrewarding experience. Performing well only results in more work and the constant threat of upper management getting involved makes all projects subject to ruin. Quality people are let go because they won't take dishonest, unethical actions, and those that excel are those who will do whatever they are told and not bother to fix the glaring problems in the company's model. Don't get fooled by management's ability to spout buzz words and corporate philosophy -- none of it actually gets put into action.
The bottom line is that this is a dangerous place for consumers and employees. Although I've met some amazing people there, the main thing we now have in common is being 360 Survivors! If you get a job offer from 360, stay away unless you enjoy chaos and a lack of fulfillment!
The complaint has been investigated and resolved to the customer’s satisfaction.
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I just took a 25 unit continuing ed course for an insurance license renewal. The whole process dealing with this group was horrible. I don't know what the instruction and testing methods are like for other courses but the ones I took were unbelievably long and they utilize some idiotic video voices to read the text of the lesson pages. You have to wait until they finish reading it before you can move forward. It was way too time consuming (took 12 hours to complete something that usually takes about 3). Then going from one course to the next was so messed up. I had to contact tech support each time and they were extremely SLOW. The phone contact was nearly impossible and you would get a recording to leave your number for a call back which never happened. The Chat connection was a joke. When you logged on the message would say something like "Hi, my name is Richard", and then you would wait 5 to 10 minutes for someone to actually print a message. That's after the "hello, is anyone there" and other comments I would leave to get a response. It was like they had one guy working on everyone's stuff at the same time. Overall the whole experience was like going through fricking HELL! It was VERY frustrating to use this company and their testing methods. I will NEVER use them again.
The company has a myriad of problems... that actually begin in Austin, TX where their HQ is. The owner Ed Sattar first of all is NOT qualified to be a CEO. He just doesn't have the CEO material in him. The remaining executive management are clinging on to their paychecks, job-status and want to control everything. The legal council, Albert Lilly (well just Google for "360training lawsuits") and you will find out what I mean. The marketing and HR - totally out of sync... and the technology head - He is the head alright, but certainly not of technology, for a person who does not know what a UPS is and what it is used for!
Then there is Mike, good ol' Mike. Not Jordan, but Mike Shylock. Stingy with every penny. The course work is a disaster. They are outdated and most of them are not even accredited to the latest licenses being offered.
I'd stay away a mile from this company.
360training. First of all, Ed Sattar doesn't even have a college degree. For a drop-out to tell others how to learn, that is an oxymoron. Their training material sucks. Try it - I dare you! The voice is out of sync, the slides sometimes don't work well, the User ID and Password for the course don't work and I had to spend time on the phone/support to get that right. Then once you've taken the course, it doesn't show up on your record, and sometimes, the certificate is not given, because it shows you've not complete the course, so hence no course credits. Their Pakistan operations are in a mess, their Austin offices, well I don't have the words to describe, its like walking into a JiffyLube warehouse. I agree with the post above, the Austin office and the hired-help are power power power hungry folks who are JUST concerned with their paychecks. They don't care much about anything and have made a total ### out of the illiterate Ed Sattar, by the way, his name is Adnan Sattar, Ed is the Angelical version of it.
The company is on its way down. Slipping. No doubt about it. They have reached their stagnation point and they know it. Very well. Don't waste your money on them.
I took their OSHA 30-hour construction course, completed it 2 months ago, and they STILL won't give me my certicicate. A month after I completed the course, I got an email stating that I would need to go into the course and spend 10 more hours in order to get my certificate! This is insane! I know I spent WAY more than 20 hours in the original course. I had no choice. The lessons were so painstakingly slow.. I would have been much better off attending a live course, but could not wait that long for one to come close to me. I would have been better off waiting; at least I would have my certification by now! HORRIBLE COMPANY! The guy that sent me the email will not answer his phone, return phone calls, or return emails. His name is Wes Alsup - Manager of Accreditation. Tech support keeps telling me "sorry, you need to spend xxx more minutes in the course", and will not even acknowledge that there may be an internal problem with the course. Never again will I deal with this... And I WILL do my research before choosing another company for an online course.
I used to work at 360training.com and I just want to inform everyone about some of the things that happened there. This is the most unethical company anyone can ever work for or take a course at. The company has major technology/content issues and whenever a customer calls in about an issue, instead of trying to fix the issue, its a common practice to just give the customer the final certificate showing that they have passed the course. My manager had asked me to log in and take courses (OSHA 10 hour) on behalf of students because the students didnt complete the entire course. This is a common practice not just for OSHA but also for Healthcare and Real Estate courses.
Everything in this company is run based on what Ed Sattar (the CEO) feels. He never evaluates an impact of a change, just makes the changes and everyone involved suffers the consequences. Ed likes to fire people like its part of his right. In addition, Ed Sattar is married but is has a girlfriend (Iris) running around the office acting as if she owns the place. All this happens while his wife still works at the company.
This company also has major fines and lawsuits against them as well for not reporting their students on time. They steal content from competitor and act like its the norm. I think anyone who is about to work for this company should think twice. Sometimes its better not to have a job then to work for a company like 360training.com
How long does it take, to complete OSHA 10, II've 10 hours and am only @module 5, Am I do I ng something wrong?
Recently tried to use their online training service for Texas General Lines Property Casualty insurance licensing, and was exteremely dissapointed. Their practice exam questions would repeat the same question 6 times in the same exam and often in the middle would have an error and not allow me to keep going on and I would have to start all the way over.
Their material only covers about 1/2 of what is actually on the test and is just overall a bad layout. After reading all of these reviews and having my own experience, I have no clue how a company like this is still in operation.
Josh,
Would you mind chatting with me about your experience with the P C licensing?
My email is dennispruessner38@hotmail.com.
Thanks,
Dennis
I had a horrible experience as well through one of their other named websites, agentcampus.com. I had a customer service issue regarding a course that had been dropped from my account. I had an email from one of their customer service reps stating that the issue would be resolved by the 1st of the month. Well, the 1st rolled around and it wasn't fixed so I contacted their online chat. The chat rep was very unhelpful. He told me to call them the following week because he did not have documentation in my account. I offered to forward him the email, I gave him the name of the rep that had emailed ma about the fix but he said it wouldn't do any good. He then, after being unable to fix anything asked if it was "all right" when he had done nothing to fix the situation. Essentially they gave me the runaround over and over, switching form calling to email to chat support while not fixing anything. The Agentcampus name just gives them a rebranding so people like me don't find all the complaints about 360training.
As an ex-employee who worked in the sales department at their present location (nasty working conditions), I can say that no self-respecting salesperson of ethics would work at this company except out of desperation.
The turnover is horrendous - the person with the most job security is the HR Manager :)
I discovered, after buying into the hiring spiel: Misrepresentation of services to the client, poor technological performance, lack of accreditation of the coursework offered (CRITICAL to this sector), lack of effective customer service, etc, etc.
Similar lists of problems are in every department.
As is the case in most eventual commercial failings, it all stems from the inadequecies of the leadership. Others here have already touched on the details and I'll leave that alone.
Bottom line: The company is a dot.com hustle, that damages both clients and employees. Zero excuses for it, except unethical greed (check out the lawsuits).
Most of the Austin tech community already knows these facts (and they certainly know a good tech company from a bad one )
Ideally, those responsible will pay the price. We'll see.
360training is probably the worst company to work for in Austin.
Incompetent CEO
Culture of push back and cover your A**
Depressing environment
Un-Real expectations from employees
High turn-over
Talented people leave or are fired as most they do not agree with the CEO
CEO is unethical and forces others to do the same.
I’ve been working for 360training for a while now. I read most of the comments from former employees. Like any fast pace growing company, it went through growing pains and changes. The company probably did not manage change well or people were reluctant to change. This is what seems to be causing people to quack like a duck.
The CEO send out story about that had an interesting message - every day, we have an option to embrace change and either we can quack like a duck or soar like an eagle. It’s a choice we make every day. Sounds like some disgruntled employees had an option to fix a lot of the things that they mentioned that was wrong with the company and soar like an eagle, but they chose to quack like a duck.
Although, there may be some kernel of truth, which can only be based on the ex-employee’s perception, but the company continues to grow. It has a strong an interesting business model and very strong executive team.
Sorry, but when the condemnation is continual and consistent, from BOTH employees AND customers, there IS a serious problem within the structure and ethics of the company. This holds true for ANY company.
Inane rhetoric to the contrary from a 'one-off' alleged "employee", notwithstanding.
That IS the reality of business.
I'm not a former employee. I'm a customer. We have spend thousands of dollars and hundreds of hours working with 360training only to grow to hate them for their wishy washy tactics, rotating door of project managers, and complete lack of quality content.
Here's how they make money:
1. they establish their name in the market
2. they sell their courses to other people to sell a piece of this market
3. they force the companies they sell to to link back to them
4. profit
DO NOT TAKE THIS TABC CERTIFICATION EXAM. It has a myriad of technical issues and glitches. I have wasted several hours more than what the exam was scheduled to take. I had to call to get passwords reset, to get them to reset quizzes, "fix glitches" per the customer service team which barely spoke English. Big waste of time.
These fricking services of these guys are very very bad, if some one try this to get your qualification through them, please do not even think to use this "360Training.com", they'd got their own system erros and they plaimed that all your fault and lock you up so you can't take any online train any more.that's what happened to me. Please read the email attached down here it's a little long but it will give you a lot of info, I spent 30 hrs for nothing and also another month to nigotiate, finally they decided to refund me but it's taking for than a week now, meybe they are tring to save the money and shipped it instead of aired it and lock me up so i have to go to the states from Japan to take this course;
Hello "My-Name", Unfortunately OSHA doesn't allow us to unlock the course under these circumstances. I'll have our customer support team create a refund request to be sent to the address you noted below. Justin: Please create a refund request for this student. Sincerely, Mike Millsap
________________________________ From: "My-Name", Sent: Mon 11/8/2010 7:04 PMTo: Michael MillsapCc: Mike IkemuraSubject: RE: High Priority REQUEST FOR TECHNICAL SUPPORT Thank you Mike Millsap, I can't beleive it. I know I did the last one on 2010-10-18 and I did fail and that's the only 1st time for the lesson assessment.When I completed the lesson 2 for module 15, the lesson assessment popped up and I checked the tab on the left to see the contents.It would show you which lesson you completed with Bold letters. But the knowledge check was not even bold or highlighted.And after that I passed at the 2nd attempt of knowledge check.And then I was tring to go to lesson assessment, it still showed that it was the 3rd attempt. From that on I started shooting emails to you.God Damn, I spent 30 hrs for nothing. And gotta go to the states to take this course, that's ridiculous.Why don't you unlock me for the last lesson, I'll redo it and I'm sure I can pass it.If I can't, then forget about the refund, how's that?This way it will save your time processing me a refund.If you can't do it, send me a refund check as you offered to me in Japan.Here's my address: Yonabaru, Okinawa, Japan. 9..-...Mr. "My-Name" Thank you for your helps and efforts though.I really appreciate it.Give me the last call.
________ Subject: RE: High Priority REQUEST FOR TECHNICAL SUPPORTDate: Mon, 8 Nov 2010 10:19:07 -0600From: Michael.Millsap@360training.comTo: "My-address", Hello "My-Name", , Our Engineering team has finished investigating the situation. Below is the record of the investigation. Unfortunately we have found that you have failed the lesson attempt three times. I can offer you a refund for the course so that you may take the course in a classroom environment. Mentioned student has validly failed the said lesson quiz. First two attempts were taken on 10/5. On 10/5, student resumed course at [protected]:07:56.257 from 'MODULE 15: Bloodborne Pathogens > Lesson 1: Introduction to Bloodborne Pathogens > Hepatitis B ' and completed lesson 1 and started lesson 2 on same date, completed lesson 2 knowledge check by [protected]:36:38.980. First quiz attempt was completed by [protected]:40:53.133 and second one was finished by [protected]:46:41.367. After this, student resumed course on [protected]:06:05.723 from 'MODULE 15: Bloodborne Pathogens > Lesson 2: Prevention > Summary' took activity quiz and exited, came back on [protected]:04:10.690 resumed from activity quiz and attempted activity quiz and knowledge check and then left once again. Resumed finally on [protected]:36:36.060 from knowledge check and comple ted last quiz attempt on: [protected]:55:01.723. Sincerely, Mike Millsap Michael Millsap | [protected] | OSHA General Industry/Construction Outreach Trainer 360training.com - content :: compliance :: technologywww.360training.com Tell us how we're doing: http://www.360trainingsupport.com/feedback/ 360training.com (Austin, Texas) is a global provider of compliance and workforce training technology solutions, servicing over 2, 500 e-learning partners who together have trained more than 3 million users across industries such as finance, insurance, real estate, construction, utilities, allied healthcare, food-service and more. More information at www.360training.com . From: "My-Name", [mailto:"My-Name", ] Sent: Wednesday, November 03, 2010 6:55 PMTo: Michael Millsap; BOLD CCM SupportSubject: RE: High Priority REQUEST FOR TECHNICAL SUPPORT Michael Millsap, Thank you for the records you attached hereunder.But you see I have passed them all with good scores at the 2nd attempts.For some reason, when I did the module 15, it stopped and I couldn't have not moved forward or backward.I never left my PC for more than 15 minutes.So once again, the "Lesson Assessment" came up 1st before the "Knowledge Check" that's for sure. I see the record below for Sep 27 with score "0.00", that can't be.Remember, I'm honestly not trying to cheat here.Your thorough investigation will be very appreciated.Thank you again.Look forward to a satisfied solution. "My-Name"
________________________________ Subject: RE: High Priority REQUEST FOR TECHNICAL SUPPORTDate: Wed, 3 Nov 2010 09:27:11 -0500From: Michael.Millsap@360training.comTo: "My address" boldccmsupport@360training.com "My-Name", I have forwarded your situation to our engineering team to investigate. Your profile shows that all answers to the test that is noted as failed were answered and submitted, which so far indicates that an error in the course isn't the cause of the failure of the tests. There doesn't seem to be any relation between an error experienced on September 21st or September 28th as you were able to log into the course without issue on 9-29, 10-1, 10-5 and 10-18. The engineering team will investigate to determine if there is any correlation or issue noted that can cause a failure, however if it is found that all answers to the three attempts were successfully submitted (as currently seems to be the case), the lock out will be upheld. I'll reply back upon the engineering team submitting the results of their investigati on.. Below are all of your tests scores to date: 1 Yes 9/9/2010 2:22:21 AM 80.000 Quiz 2 No 9/9/2010 9:31:50 PM 50.000 Quiz 3 Yes 9/9/2010 9:40:41 PM 100.000 Quiz 4 Yes 9/10/2010 12:04:34 AM 100.000 Quiz 5 Yes 9/12/2010 10:56:29 PM 80.000 Quiz 6 No 9/13/2010 1:59:29 AM 60.000 Quiz 7 Yes 9/13/2010 2:02:33 AM 100.000 Quiz 8 Yes 9/20/2010 11:54:08 PM 80.000 Quiz 10 No 9/27/2010 1:52:34 AM 60.000 Quiz 9 Yes 9/27/2010 2:09:38 AM 100.000 Quiz 11 No 9/27/2010 2:30:42 AM 0.000 Quiz 12 No 9/28/2010 12:58:17 AM 50.000 Quiz 13 Yes 9/28/2010 1:00:47 AM 100.000 Quiz 14 Yes 9/28/2010 2:17:19 AM 70.000 Quiz 15 No 9/29/2010 1:22:51 AM 30.000 Quiz 16 Yes 9/29/2010 1:24:59 AM 100.000 Quiz 17 No 9/29/2010 2:28:14 AM 50.000 Quiz 18 Yes 9/29/2010 2:30:13 AM 100.000 Quiz 19 No 9/29/2010 11:14:15 PM 30.000 Quiz 20 Yes 9/29/2010 11:16:54 PM 90.000 Quiz 21 Yes 10/1/2010 12:41:38 AM 80.000 Quiz 22 Yes 10/1/2010 2:00:09 AM 70.000 Quiz 25 No 10/1/2010 3:00:55 AM 40.000 Quiz 23 Yes 10/1/2010 3:03:57 AM 90.000 Quiz 24 No 10/5/2010 11:40:53 AM 30.000 Quiz 27 No 10/5/2010 11:46:41 AM 50.000 Quiz 26 No 10/18/2010 11:55:01 PM 30.000 Quiz Sincerely, Michael Millsap | [protected] | OSHA General Industry/Construction Outreach Trainer 360training.com - content :: compliance :: technologywww.360training.com Tell us how we're doing: http://www.360trainingsupport.com/feedback/ 360training.com (Austin, Texas) is a global provider of compliance and workforce training technology solutions, servicing over 2, 500 e-learning partners who together have trained more than 3 million users across industries such as finance, insurance, real estate, construction, utilities, allied healthcare, food-service and more. More information at www.360training.com . From: "My-Name", [mailto:"My address"] Sent: Tuesday, November 02, 2010 7:24 PMTo: Michael Millsap; BOLD CCM SupportSubject: RE: High Priority REQUEST FOR TECHNICAL SUPPORT Please work this out asap for me with a good solution before I run out of time.Thank you."My-Name" ________________________________ Subject: RE: High Priority REQUEST FOR TECHNICAL SUPPORTDate: Tue, 2 Nov 2010 16:22:54 -0500From: Michael.Millsap@360training.comTo: "My address" Dear "My-Name", I am forwarding your issue to our accreditation and engineering team to investigate the issue. Sincerely, Mike Millsap Michael Millsap | [protected] | OSHA General Industry/Construction Outreach Trainer 360training.com - content :: compliance :: technologywww.360training.com Tell us how we're doing: http://www.360trainingsupport.com/feedback/ 360training.com (Austin, Texas) is a global provider of compliance and workforce training technology solutions, servicing over 2, 500 e-learning partners who together have trained more than 3 million users across industries such as finance, insurance, real estate, construction, utilities, allied healthcare, food-service and more. More information at www.360training.com . From: "My-Name", [mailto:my address Sent: Saturday, October 30, 2010 12:25 AMTo: BOLD CCM Support; OSHA TrainerSubject: RE: High Priority REQUEST FOR TECHNICAL SUPPORTImportance: High To whom it may concer, No that's absolutely wrong. I'm not satisfied with this decision at all as a customer. Let me explain the whole story again.As I was taking the course, after 17 hrs ., probably, I got same errors on Sep 21, 2010, and Sep 27, 2010 stated as "The web site you are accessing has experienced an unexpected error..." then, I got a message from your customer support on Sep 28, 2010 stated that; "We actually had server issues yesterday and had students receive the same error message that you have received.All issues had already been addressed...".So, when I got to the Module 15, Lesson 2, after 30 hrs., as I logged on (this was right before "knowledge check"); the screen appeared stating that it was my 3rd attempt for the "Lesson Assessment".Although I've never taken the "Knowledge Check" after completing the Lesson. I tried other PCs to see if the one I was using was functioning wrong. And the other PCs stated the same.I've passed a ll quizes at all 2nd attempts with high scores, you may check the past performance of mi n e, I'm not a stupit.After completing the final lesson of a module, the "Knowledge Check" comes 1st then the "Lesson Assessment" comes after, every module. But it didn't happen that way for this module 15.That shouldn't be my problem. It is your system problem. Now, give your regular office number and name of the person in charge, I wanna talk directly. Or I'll report this to the Better Business Bureau and/or take any other possible legilimate actions. I'm looking forward to hearing back from you with a better solution to this matter. Please response. V/RYour Customer"My-Name"
________________________________ Date: Wed, 27 Oct 2010 08:19:17 -0500From: boldccmsupport@360training.comTo: my address Subject: RE: High Priority REQUEST FOR TECHNICAL SUPPORT Dear Student, After careful investigation by both our Technology and Compliance Standards teams, we regret to inform you that we are unable to unlock your OSHA Outreach course. The result of our investigation showed that the 3 failed attempts you received were not due to any technical or content error on our part, therefore, we have concluded that you do not meet the requirements for online training. As mandated by OSHA, you are no longer able to complete an OSHA Outreach training course with us or any other provider in an online format and must instead seek classroom training to obtain a DOL card. We will keep a record of your training to provide to OSHA upon request. Please contact outreach-trainer@360training.com with any questions or concerns you may have about this decision. Sincerely, Your 360training.com support team E:: Support@360training.com P:: 888.360.TRNG Tell us how we're doing:: http://www.360trainingsupport.com/feedback/ ----- Original Message -----From: "My-Name" Date: 10/27/2010 10:34:51 AMTo: boldccmsupport@360training.comCc: "My-name"@hotmail.com>Subject: RE: High Priority REQUEST FOR TECHNICAL SUPPORT
Hi there, Any updates on this matter. It's been over 48 hrs. Your appropriate and fair solution to this matter will be very appreciated. Hope to hear back from you soon. One thing, in my mailing address, I can input my address correctly. Here's "My-Name and adress": ...Japan Sincerely "My-Name" from Japan ________________________________ Date: Tue, 19 Oct 2010 16:49:08 -0500From: boldccmsupport@360training.comTo: @hotmail.comSubject: RE: High Priority REQUEST FOR TECHNICAL SUPPORT You are most welcome sir. I will update you once I get a feedback from our engineering department and accreditations department. ----- Original Message -----From: "My-Name" Date: 10/20/2010 5:45:53 AMTo: boldccmsupport@360training.comSubject: RE: High Priority REQUEST FOR TECHNICAL SUPPORT Thank you Christine Diancin.I hope things will work out for me, I'm almost there to finish my course.I really apriciate your help, again let me know if I have to call, if so give me the international phone #.I'd be more than happy to speak with you to solve this matter. Thank you"My-Name" ________________________________ Date: Tue, 19 Oct 2010 08:56:46 -0500From: boldccmsupport@360training.comTo: @hotmail.comSubject: RE: High Priority REQUEST FOR TECHNICAL SUPPORT Please be informed that we have submitted your request to the concerned department and you will receive a feedback in 24-48 business hours.Thank you We'd like to hear how we're doing. Please send your comments to: http://www.360trainingsupport.com/ Christine Diancin | Customer Support 360training - content :: compliance :: technology ----- Original Message -----From: "My-Name" Date: 10/19/2010 1:14:46 PMTo: boldccmsupport@360training.comCc: "My-Name" Subject: RE: High Priority REQUEST FOR TECHNICAL SUPPORT Dear Aurelio Medina and Christine Diancin, Thank you for your support. I really apreciate it.I wanna have a fair and non risk service s as indicated in the course description and all other related terms you provide your customers.You have all of my records on your server as you stated in the last responce. You may check my tests in the past, I have alway passed the second tests at very high scores, almost perfert.I take a good note every time I do the lesson, I know I can pass it, but I don't wanna take the risk caused by your server problems (maybe).In fact, I forgot to mention last time, the problem as indicated below occurred before I took the knowledge check. The "Knowledge Check" comes first then the "1st attempt of Lesson Assessment"< SPAN style="FONT-FAMILY: '?', 'serif'; COLOR: black; FONT-SIZE: 10pt"> comes later. You know it better! But this time the 3rd "Lesson Assessment" came first.So I rolled it back to check the "knowledge check" and I found that I never did, < SPAN class=ecxcicname>again, "the Knowledge Check", just to see if it works properly.So I started doing the knowledge check and passed them all.But it still showed me to start from the 3rd attempt for the "Lesson Assessment" . Today, I just returned to continue the course, and just did my 1st Attempt of Less Assessment although i t says "3rd attemt" and I got my course locked.Again, I never done any of the 2nd or 3rd of them. I'm not here to tell and explain to you to make an "excuse to cheat or what soever".Onece again, you will know when you c heck my past performance, I've done very good jobs on the 2nd attempts. Sorry to bug you all again and again and again.I very appriciate for your time and your efforts on this matter.& amp; lt; /SPAN>I will not start and go back till I see the correction and sufficient support to satisfy myself.Or I can move on to another step for a legitimate action as required.I work for the US military here to save the wolrd.Thank you again and hope to hear back from you soon. Please work it out for me or let me know if I have to call you form Kadena Air Base, Okinawa, Japan. V/R"My-Name" from Japan ________________________________ Date: Mon, 11 Oct 2010 08:10:48 -0500From: boldccmsupport@360training.comTo: -----@hotmail.comSubject: RE: High Priority REQUEST FOR TECHNICAL SUPPORT I understand sir. I will take note of the issue so that everything is documented. I checked your account here and you have not continued the course yet. ----- Original Message -----From: "My-Name" Date: 10/9/2010 4:23:03 PMTo: boldccmsupport@360training.comSubject: RE: High Priority REQUEST FOR TECHNICAL SUPPORT Hi there, Very appriciate for your prompt email and pleasant support. I do know that there are always reminders to have 3 attempts for every module quizes as well as final exam. I under stand that I have to pass all of them to get final one.For Module Lesson Assessment, I've never taken even the 1st one yet.I did take the knowledge check that's for sure, and I did pass the knowledge check, but not the "lesson assessment".I swear, I've never taken the "lesson assessment" for the module.In fact, I had error messeges during the courses that caused me to stop the courses or the test a few times. I just wanna be fair with what I do. I take this course after work late at night. I dont wanna lose it since I've spent 30 hrs.Below, in Red, is one of the messages I got from your customer support. Please see if this would be some kind of a relation to it.Thank you and looking forward to hear back from you.V/R =====Dear Customer, Thank you for bringing your concern to our attention. We actually had server issues yesterday and had students receive the same error message that you have received. All issues had already been addressed. Please see if you can access your course without encountering any error.For further information, please feel free to contact customer support at [protected]. Aga in our apologi es for the inconvenience. Regards, Customer Support 360training.com, Inc. www.360training.com ----- Original Message -----From: SUPPORT@360TRAINING.COMDate: 9/27/2010 2:06:35 PMTo: SUPPORT@360TRAINING.COMSubject: High Priority REQUEST FOR TECHNICAL SUPPORT "My-Name" IS REQUESTING TECHNICAL SUPPORT EMAIL - cfContactInfo2ecfc813934629$funcGETEMAIL@12166aePHONE - OPERATING SYSTEM - PROBLEM - INERNET ACCESS - DETAILS - Help me please! I still have errors like the last time. I tried another PC but it stopped during the test. Please don't make me loose the fee, I've already spent 17 hrs without problems. Below is what it says: The web site you are accessing has experienced an unexpected error. Please contact the website administrator. The following information is meant for the website developer for debugging purposes. Error Occurred While Processing Request An error occured while Parsing an XML document. Content is not allowed in prolog. Resources: Enable Robust Exception Information to provide greater detail about the source of errors. In the Administrator, click Debugging & Logging > Debugging Settings, and select the Robust Exception Information option. Check the ColdFusion documentation to verify that you are using the correct syntax. Search the Knowledge Base to find a solution to your problem. Browser Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Trident/4.0; GTB6.5; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; InfoPath.1; OfficeLiveConnector.1.3; OfficeLivePatch.0.0; msn OptimizedIE8;JAJP) Remote Address 9.9.9.23 Referrer Date/Time 27-Sep-10 12:55 AM ===== ________________________________ Date: Fri, 8 Oct 2010 08:17:02 -0500From: boldccmsupport@360training.comTo: @hotmail.comSubject: Re: High Priority REQUEST FOR TECHNICAL SUPPORT Dear customer, Thank you for bringing your concern to our attention. You were always reminded that there is only 3 attempts for the module quiz as well as the final exam. You have to passed it or else you can no longer be eligible to take online course and you have to take it in a classroom setting. Once you click the begin knowledge check it is consider 1 attempt. It is recorded here that you already take it twice with a grade of 30% and 40%. Regards, We'd like to hear how we're doing. Please send your comments to: http://www.360trainingsupport.com/ Customer Support 360training - content :: compliance :: technology ----- Original Message -----From: SUPPORT@360TRAINING.COMDate: 10/7/2010 2:15:17 PMTo: SUPPORT@360TRAINING.COMSubject: High Priority REQUEST FOR TECHNICAL SUPPORT "My-Name" IS REQUESTING TECHNICAL SUPPORT EMAIL - cfContactInfo2ecfc813934629$funcGETEMAIL@1883ff6PHONE - OPERATING SYSTEM - PROBLEM - INERNET ACCESS - DETAILS - I'm taking "OSHA 30 Hour General Industry Outreach Training " and am at the stage of Module 15, Lesson 2, Activity. As soon as I logged in it shows that it's my 3rd attempt for the Lesson Assessment. What the hell is going on in here ? Would anybody correct this problems. I just returned and if I fail I can't come back. Please give me some fair services.
[censor] this company, you will get nothing and wasting your time on this.
360training.com provides the absolute worst continuing education I have EVER used and I highly discourage any and all real estate licensees who are considering paying for their courses. The interface is glitchy and slow, even with cable internet. Worst of all, the section quizzes require 100% pass rate (on very obscure subject matter) or you have to repeat the entire 20 to 30 minute section all over again...! After the third course I was taking with 360training.com became stuck in a perpetual loop and would not allow me to proceed, I finally gave up and found another provider. Save your money - use ANY service other than 360training.com when you need CE credits to renew your real estate license. LEARN FROM MY MISTAKE.
I saw where someone sent a rebuttal from Customer Support! WHAT A JOKE...! You notice that it was a long time ago! I can guarantee she didn't last long...Ed tells you lies to get you to come work there, lies to your face about what you can do if you come there to work, and then he starts lying about lying...he gets so caught up in his own lies he can't remember them!
They are going bankrupt so there is justice in the world!
I am a 360 Contractor and you people are insane. The company is incredibly solid. The product is very good and management is amazing. I've seen you guys taking hits at the CEO. He is not a liar. I've seen this man go the distance for his employees and contractor's. He's a decent man and is moral, ethical, and honest. I think that many of the people writing who "say" they are past employees are simply disgruntled because they couldn't cut the mustard. The technical support, instructors, customer services are all top of the line. As far as saying the company is going bankrupt, I nearly fell off of my office chair reading that one. This company is doing exceptional. The ONLY truth that I see in the above complaints is that there has been a lot of middle management turnover. However, that level of management can be stressful and only top performers are going to stay. We have a great management team. I've worked for this company 2 solid years going on 3. I'm extremely happy. It is a large corporate environment. I'm used to a smaller enviornment and that took time to get used to going through proper processes and channels to get things done. In the years I've been with 360, I can highly recommend them as an employer and the courses are top notch. I'm a current contractor in a lower-management position in academics. I've been treated exceptionally well. D
Incorrect. And providing a false 'good review' (a company stooge, no less) will NOT change the facts of it.
One need only Google reviews and lawsuits for 360Training.com to know this is not a worthwhile company to associate oneself with, at the present time. Multiple NEGATIVE reviews from both customers AND employees are all the verification anyone needs. GOOD companies do NOT generate such consistently NEGATIVE reviews.
Likely that 360 Training.com CAN turn things around, and become a legitimate and viable company. However, that will take some seriously positive steps on the part of Adnan Sattar as the head of the company.
As a former customer AND business associate, your 'review' simply lacks truth, and clearly shows the marks of a 'put-up job' in a failed attempt to deflect and distract from real problems extant at this company.
I agree with the last post, I have worked for this company from 2007 till 2010, wonderful time spent there, I have gone through the customer support and sales positions and then leading to a manager's position, the people who say that they are ex employees are the ones who did not had what it took to be a part of the team. ED is one of the best sales brain I have seen in my entire life, I have seen this guy working abnormal hours. Every IT company has its pain points but with time comes perfection, if that was not the case then there was no way that the revenue of this company growing ten folds every year.
360 Training is one of its kind and I am proud of being a part of it.
As a former customer and profressional, this 'review' appears to be yet another failed attempt by the company to deflect and distract from real problems within this organization.
I have to Agree with Immi because you have to start and with pessage of time comes perfection. I have taken my OSHA certification with 360 back in 2008 and yes I have faced IT issues but it might have been ISP at my end. I have recently completed OSHA Scaffolding course and let me say that 360 has improved 110%, I would suggest that you give 360 another shot & remember they have 3 day refund policy.
I wish i would have seen all these comments before i purchased the courses with 360training. It has been the worst experience.
TERRIBLE TERRIBLE online school! DO NOT TAKE CLASSES FROM 360 TRANING! I took four out of six of the real estate pre-license courses with them and it was the worst experience I have ever encountered. I truly do not know how this "school" is still in business. From terrible customer service to ridiculous, out of control technical difficulties...this program is an absolute JOKE! DO NOT TAKE REAL ESTATE COURSES FROM THEM. If there are any good reviews out there, they must be comments from the owners or peolpe who work for them. DO not listen to any good reviews because they are a FRAUD.
All of the negative remarks about 360Training are unfortunately true. I have known more than 15 people who have worked for them (all top talent) over the course of many years. Here are the critical takeaways. 1.) none of the employees i knew would go back because of poor management, poor leadership, dishonest business practice and over all dysfunction. They all try to use business lingo that makes them sound bigger than they are. 2.) Their products are very weak and clients who offer their courses have problems often with compliance. I am very familiar with their staff and it is the most dysfunctional I have seen in their respective industries after working with numerous other similar companies. SO, stay away from 360Training if you are looking for a job or if you want to sell their courses, you will get what you pay for which is all so often less, poor quality, terrible staff etc. To 360Training leaders, it all comes back to you guys. You should have been honest as opposed to constantly finding the gray area of ethics.
Horrible, experience! Their $25 course cost me commissions because they would not give me my certificate. I am filing a class action lawsuit. Those of you that are interested in joining and have had negative experience with this company please email me at
TracyPalmer002@gmail.com
Just finished the OSHA 30 hour. What a disaster. At least 25 major errors and countless minor ones. Graphics are unbelievably sub par. Photos are often not correct or applicable. Acronyms are sometimes not explained. Case studys are repeated. On and on. I finished in 25 hours and was locked out of the final exam for inadequate seat time. What a joke. Sorry it is all review for me and I breezed thru. I hope someone from OSHA takes this and sees what a joke it is.
I took my 30 hr OSHA course and they said that they sent my card and I never received it. They gave me excuse after excuse and now the kicker is if I want a replacement I must pay $15. It's not that the $15 will make or break me, I never receive the first one. I first time I called it was blamed on the government shutdown and then the gave a date it was mailed. I moved and made a change of address and know the Post Master personally. THE BOTTOM LINE IS THE CARD NEVER CAME. I just wonder how much more they make from this type of scam and how many others have been through this with them. Steve R...
I am an ex-employee of 360 and I have worked there for more than 5 years. I was hired as an Intern and later on as a permanent employee. In my tenure I found 360training as an excellent company with some issues and problems (which every company has). I found Ed Sattar (Adnan Sattar) as motivator in the company. The quarterly meetings, Brown-bag session and continuous improvement programs for the employees are very good. My time in 360 was awesome and I felt like it was my family because the culture in the company in awesome though there are some management issues that are needed to be looked after but over all its an excellent organization and Ed is the kind of person who supports new ideas and the most down-to-earth person I have ever met.
What I found on 360 is that u get what you pay for. They are rude and unprofessional. I'm a former realtor and retiring back to the field which I was very successful in. Decided to use 360 and immediately disappointed. The material is unorganized and confusing. I had questions in the wrong chapters. This was frequent. I had many technical issues and they could care less. The system timed out and froze on me during a final exam. They refused to reset it. Going back to Realestatexpress which whom I used before and loved.
360 Traning.com ... I can say that Manager Mr. Ali Muhammad (Multi media in Karachi Shah rah faisal Office) is very rude behaviours with co worker, he is not capable for manage team ... he is not skill for team leader ... he irritating with employee ... he degrade employee ... he create favouritism to some employee ...
I request you to please change our Manager as soon as possible for productivity of work and change stress environment in 360training "Karachi office"
360
Traning.com ... I would like to say that Manager Multimedia Mr. Ali
Muhammad (Multimedia in Karachi Shah rah Faisal Office) has some
Behavioral issues with co workers, he is not capable in managing team
... he is not skillful for team leader ...as he irritates employ by
showing clear faviortism .. and also degrades the talent
I request you to please change our Manager as soon as possible for
Productivity of work as it is necessary for the revival of
360trainning.
Our company has an agent who just used 360 for continuing education (real estate). It took her 18 hours to get through the course, and there were multiple glitches along the way, but when she called customer support, there was no help at all. The course materials were not even relevant to residential real estate. To top it all off, 360 only sent in 4 hours of CE credit to our state licensing board (although she had completed all 14 hours of the course), which caused her license to go into 'inactive' status. After much frustration trying to get the problems rectified, she is finally reactivated now, nine days after she finished the course. The most frustrating, difficult online CE experience I've ever heard of. I would NOT recommend using 360 Training for your CE training.
The process with this company es very bad, the web site is permanently fall. My impression about this is bad.