ACME Markets

I have frequented the ACME store located in Avondale, PA over the past couple years since the stores grand opening. At that time, it was clear that the employees in the store exhibited positive spirits and provided good customer service to the patrons. The store was new, clean and the employees seemed happy and excited to provide quality customer service.

It is with much disappointment that I am writing to you today in reference to the poor customer service I have witnessed during my last two shopping experiences at the Avondale store, in particular with the employees staffed in the Deli and Hot Foods department.

I do not know their names, but on both occasions, I have found the older gentleman with the glasses who handles the ACME fried chicken specials to be extremely rude to the customers. Likewise the older lady with the glasses behind the deli case is equally rude, snappy and short with customers. Please note that this is not age discrimination by any means; I am simply stating the facts based on recent experiences from a customers point of view. I expect that you will take a customers feedback into consideration for the well being of your store.

Last Saturday evening on May 22, there were no customers at the deli counter. I headed over there and waited to be waited on, as these two same individuals were talking behind the counter, along with who I believe was the Assistant Store Director in charge that night. All three of them were talking amongst themselves and did not make any acknowledgement that there was a customer waiting. As such, I took a quick moment to tend to my young daughter who was fidgeting in the shopping cart as kids normally do.

It was only for a few seconds and next thing I know, I hear the woman snap loudly at me and say, I look up only to witness her rude demeanor and impatient stance. Meanwhile I see the other gentlemen and the assistant store director share a smirk. I understand that this is my perception of the events that unfolded, however as someone who has also personally worked in the service industry for almost a decade many years back, I would consider this type of behavior as inappropriate, rude and unsatisfactory customer service.

On another shopping experience, it was a Friday evening, and I was waiting for the next batch of the fried chicken special which the same gentleman was tending to in the fryer. I noticed that he was rude to all the customers as it was evident that he was frustrated by all the chicken orders every customer was requesting. The same woman also comes over and demands that I grab a ticket to be helped. Then, as I waited by the deli counter, it took almost 20 minutes before she serviced any of the waiting customers. When she finally got to my ticket, she then became distracted by her colleagues request to look for a particular deli meat on sale. Instead of apologizing and acknowledging the customer she was working on, she stops what she was doing and walks all around the case for the next 5 minutes trying to find this deli special. I remember looking at a couple of the other customers who were all patiently waiting and sharing a Can you believe this sentiment.

I do not know what kind of store you are running, but I would certainly hope that it is not to send customers away. Perhaps these employees are acting up and when you are not on duty. No matter, I will choose to shop at the other Acmes and Giants where I am treated like a customer and provided quality respectful service.

Everytime I try to purchase an Acme rocket pack with the accompanying roller skates the rocket blows up on me! Why sell the products together if they don't work? How in the heck am I ever going to catch that roadrunner?