CB Web Design and Development Adobe Adobe acrobat

Adobe review: Adobe acrobat

SuMPo of US

Feb 05, 2024 12:44 pm EST

Verified customer

Featured review

Currently, I'm unemployed and briefly needed Adobe Acrobat to fix my resume. I don't have spare cash. I signed up for a free trial, received no reminder that my trial was ending, and then got charged. Today, I went to cancel my plan to discover that Adobe would now

***charge me over $100 USD in cancelation fees!***

I have worked on cloud subscriptions in the software industry since they began. Beyond my extensive work experience with subscriptions, I have used literally dozens more. I have never heard of a cancellation charge for a monthly plan.

I used Adobe support chat to question this, and the support rep basically blamed me for not reading the fine print. Here's a direct quote from the chat (including the caps the support agent used):

SUSAN, I'd like to inform you that as I can see your subscription is under Annual Commitment / Monthly Billing, which is why if you cancel the plan now, there will be an early cancellation fee.

When I told the agent that I would definitely be canceling (because I want nothing more to do with a company that uses a business model like this), the agent left the chat without replying. No empathy. no understanding, no notion of what customer service actually means.

I will do whatever it takes to avoid using this company in the future. If Adobe had offered a more customer-centric approach to subscriptions, I would likely have been a repeat customer in the future.

Claimed loss: $108

Desired outcome: 1: Refund of $108, 2: Adobe to change its subscription business model to be more trustworthy and customer-centric.

Confidential Information Hidden: This section contains confidential information visible to verified Adobe representatives only. If you are affiliated with Adobe, please claim your business to access these details.

Adobe - Rebate Fraud 1

Resolved

Adobe - software scam 2

Resolved

Adobe - Browser High jacking 14

Resolved

Adobe - Online scam 1

Adobe - unbelievable customer support 4

Resolved

Adobe - Acrobat pro

Adobe - Website Unhelpfulness

Resolved

Adobe - Pathetic

Resolved

Adobe - Adobe pro "free" trial

Adobe - fraud

Resolved

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1800 907 119
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