CB Home Safety and Security ADT Security Services Complaints #282-301

ADT Security Services Reviews and Complaints

ADT Security Services review: ADT blue

Ironbutterfly42 of Plano, US

May 06, 2021 9:26 am UTC

I called Approximately 1 month prior to my scheduled move to a new home rental to notify ADT that I had a need to cancel my service contract due to the fact that the landlord would not allow hardwiring of a new home security provider. The agent offer the wireless system BLUE as an option and I accepted. The agent informed me that my system would be arriving within 1 week, I received in within 3 days. I also received a bill for the remaining balance on my regular ADT system for $594.88. When I called I was told that I would receive a credit of this amount once BLUE was installed at the new home. Well the problem with that is I have been encountering problems with the install for an entire week. I've called every single day of this week and the trouble shooting process has insulted my intelligence, told me I would have to wait to speak to a Supervisor because they can't reach one due to the fact they are working from home, and told me that my door is open when troubleshooting the problem with the sensors, when I'm looking at a closed door! This process has been exhausting and frustrating. I've done every thing that the instructions suggested to get the sensors to properly register with the HUB. I've moved them closer-with the dot's lined up - and moved them further apart - still doesn't work. I've reset with the battery out. Still doesn't work. I've had agents tell me that once I get to the location of the system they would call me at a specified time, and no call. Needless to say, my house is NOT secured without the system and I don't feel it will be secure WITH the system. I should not have to waste this much time and energy for a system I'm sure I'm being charged for but doesn't work!

Desired outcome: I want to go with another provider after over 25 years with ADT, without cancellation penalties.

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ADT Security Services Contacts

ADT Security Services phone numbers

+1 (800) 884-4226

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Residential, Sales

+1 (800) 521-1734

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Residential, Customer Service

+1 (888) 244-4505

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Business, Sales

+1 (800) 515-2216

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Business, Customer Service

+1 (877) 801-7387

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Health & Senior Safety, Sales

+1 (800) 658-7134

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Health & Senior Safety, Customer Service

+1 (844) 225-5723

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ADT Security Services emails

alwaysthere.c@adt.com

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Support

info@adt.com

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ADT Security Services address

1501 Yamato Road, Boca Raton, Florida, 33431-4438, United States

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