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CB Airlines and Air Travel Aeromexico Complaints #202-221
Aeromexico

Aeromexico review: refund

C
Author of the review
12:17 pm UTC

My wife and I had a really bad experience flying Aeromexico on January 17th. We both the tickets in December to see our family in Brazil. We had couple options, but we decided to take a Aeromexico flight to try if for the first time. We normally get American. We took 2 bags each along with two flight in bags and a person item (acoustic guitar) that I always take on my trips. On our way back to Dallas coming from Rio, we had two connections: one in Sao Paulo and another in Mexico. We did the check-in and Gol Arlines. We dispatched all bags and I was going to take my guitar with me in the plane, but the Gol Arline's agente gave me the option to dispatch if with no cost. I decided to do so. We flew to Sao Paulo. Now, we were on board in Sao Paulo on our way to Mexico. The flight attendant called both of us and told us to pay for the 5th bag which us the guitar that Gol dispatched as a personal item with no cost. She assaulted us saying that we were going to lose the flight. We exhausted almost left behind. We decided to pay the fee because we have responsibilities in Dallas. I want to report this issue and ask for and solution. We won't recommend Aeromexico to anybody. We are part of a large community of Brazilians and Spanish people and will do our best to let everyone know about how Aeromexico treat their clients. Ticket number: [protected]

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  1. Aeromexico Contacts

  2. Aeromexico phone numbers
    +1 (800) 237-6639
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    1800 855 474
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    100%
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    Ireland
    +1 (800) 952-0533
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    Colombia
    800 052 1447
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    100%
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    Costa Rica
    +1 (877) 262-0455
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    USA & Canada Agencies
    +1 (800) 800-9999
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    USA & Canada Groups
    +1 (855) 332-1455
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    USA & Canada AM Contigo
    +44 800 9775 533
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    United Kingdom
    +33 800 916 754
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    France
    +31 800 022 4008
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    60%
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    Netherlands
    +34 900 995 282
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    Spain
    +86 216 089 9985
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    China
    +81 352 935 945
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    Japan
    +54 800 888 2276
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    Argentina
    +55 800 891 7512
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    Brazil
    +56 225 994 378
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    Chile
    +53 78 309 528
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    Cuba
    +593 800 000 227
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    Ecuador
    +503 800 6105
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    El Salvador
    +502 800 835 0269
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    Guatemala
    +504 800 2791 9025
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    33%
    Confidence score
    Honduras
    +52 555 133 4000
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    Mexico
    +505 800 226 0294
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    Nicaragua
    +507 800 052 1373
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    Panama
    +51 80 053 407
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    Peru
    +58 800 162 7351
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    Venezuela
    More phone numbers
  3. Aeromexico emails
  4. Aeromexico address
    3663 N. Sam Houston Pkwy East, Suite 500, Houston, Texas, 77032, United States
  5. Aeromexico social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 14, 2026
  7. View all Aeromexico contacts
Aeromexico Category
Aeromexico is ranked 35 among 196 companies in the Airlines and Air Travel category
#33 Etihad Airways Etihad Airways #34 Virgin Atlantic Airways Virgin Atlantic Airways #35 Aeromexico Aeromexico #36 Scandinavian Airlines System [SAS] Scandinavian Airlines System [SAS] #37 Finnair Finnair
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