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buyer protection & escrow & service is a scam
Buyers beware - aliexpress.com "escrow" service is a total scam
This company fraudulently claims to protect buyers from scams with their "escrow" service - advertises services that are supposed to hold payments until the goods received are confirmed in good condition - and allows scammers and other dishonest suppliers to sell products on their aliexpress.com website. Purchased and item - it was received damaged, sent it back registered mail - now they are saying that the item is lost and they cannot refund my money. Money was only to be released tot he supplier once I confirmed delivery of the goods in satisfactory condition - which I never did. They have a "file a claim" division - which did basically nothing to investigate the issue, and quickly sided with they supplier - stating that they never received the goods back. Registered mail shows 3 attempts to deliver. Return package is now lost - and they are doing nothing to help. They have basically told me that I am out of luck. Stay away from aliexpress.com
The complaint has been investigated and resolved to the customer’s satisfaction.
AliExpress reviews 0
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About AliExpress
One of the key features of AliExpress is its vast selection of products. The platform offers millions of products from thousands of sellers, covering a wide range of categories such as electronics, fashion, home and garden, beauty and health, and more. This means that consumers can find almost anything they need on the platform, from everyday items to unique and hard-to-find products.
Another advantage of AliExpress is its competitive pricing. The platform is known for offering products at lower prices than traditional retail stores, making it an attractive option for budget-conscious shoppers. Additionally, AliExpress often runs promotions and discounts, further lowering the cost of products.
AliExpress also offers a secure and convenient shopping experience. The platform has a buyer protection program that ensures that consumers receive their orders on time and in good condition. If there are any issues with the order, such as damaged or incorrect items, AliExpress offers a refund or replacement policy to ensure customer satisfaction.
In terms of payment options, AliExpress accepts a variety of payment methods, including credit cards, PayPal, and AliExpress Wallet. This makes it easy for consumers to make purchases using their preferred payment method.
Overall, AliExpress is a reliable and convenient online shopping platform that offers a vast selection of products at competitive prices. Its buyer protection program and flexible payment options make it a popular choice for consumers worldwide.
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4. Detailing the Experience:
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Ensure you follow these steps carefully to effectively file a complaint against AliExpress on ComplaintsBoard.com.
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AliExpress phone numbers+86 571 8812 6600+86 571 8812 6600Click up if you have successfully reached AliExpress by calling +86 571 8812 6600 phone number 88 88 users reported that they have successfully reached AliExpress by calling +86 571 8812 6600 phone number Click down if you have unsuccessfully reached AliExpress by calling +86 571 8812 6600 phone number 80 80 users reported that they have UNsuccessfully reached AliExpress by calling +86 571 8812 6600 phone number5%Confidence scoreChina+1 (408) 748-1200+1 (408) 748-1200Click up if you have successfully reached AliExpress by calling +1 (408) 748-1200 phone number 0 0 users reported that they have successfully reached AliExpress by calling +1 (408) 748-1200 phone number Click down if you have unsuccessfully reached AliExpress by calling +1 (408) 748-1200 phone number 1 1 users reported that they have UNsuccessfully reached AliExpress by calling +1 (408) 748-1200 phone numberUSA
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AliExpress emailsbuyerservice@aliexpress.com100%Confidence score: 100%Supporttradeservice@aliexpress.com99%Confidence score: 99%Support
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AliExpress address№ 699 Wangshang Road, Binjiang District, Hangzhou, 310052, China
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Hello! In May, I bought a pair of ankle boots on AliExpress from the comemore001 store, for which I paid $25.80. The package didn't reach me even today, although other ordered packages arrived, and for those that didn't arrive, I canceled the refund! The AliExpress team rejected all my disputes and closed my call on the grounds that I did not send evidence! I sent evidence from the post office in Romania and it was also specified in the delivery process that the package did not reach me because the address is wrong, which is not true because many other packages arrived at this address. The seller refuses to refund my money even though I insisted countless times. I assume that he specifically did this scam and sent the item in such a way that it wouldn't reach me, it's possible that the package didn't even include the product and he will also receive a refund with the CN08 form. If the company is not complicit with this dishonest seller, please take measures against him and refund my money. Thank you!
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I was scammed too. Customer service team is a bunch of liars! Once money is paid do not expect refund!
And now I also was scammed, ordered an item, after a time, and without me receiving the item, status was changed to 'receipt confirmed', so I can't even log a dispute to claim the money. No one helping, even went onto the live chat, was promised an answer, no response to date. So basically I lost the money, as there is no recourse.
AVOID ALIEXPRESS AT ALL COSTS!
I order an item. I was not satisfied. The seller offers me return the item in order to be refund. I sent the item with regular postal service.
The seller forgot to advise me that I have to ship the goods with a tracking number.
The seller argues that the parcel will never arrive and don't want to refund me $23.
I am sorry that you have had a problem with a supplier on AliExpress. Please understand that AliExpress is a platform that connects buyers and sellers; we are not the supplier of the goods you purchased.
I bought 64 gb sd card from $9.87 but it is unreal..and the seller unreliable...he does not give my money back store web sites is http://www.aliexpress.com/snapshot/6210103642.html
In the begin of September i made my first purchase on aliexpress, i enter for curiousity and I found what i was looking for a very reasonable price and shipping costs free.. Let's try i told my self. I paid with credit card and after few days I've got a message saying that "your has been frozen due to suspicious seller activity", then the order was closed and they promised to refund me in 14 days.
I consider my money already lost, and reading all around I don't want to lose my time and get angry because of such criminal organization (aliexpress and sellers behind it).
After all did you ever deal with chinese people? I did in my business and i learned one important thing: You can't trust chinese people. They are always ready to cheat you.. they are born to cheat people.
from now own I'll purchase only on amazon or something like that, the quality, the honesty, the service has a price. Being cheated is cheaper.
Be aware.
I bought drum precussion stuff off them and the sellers renegged on the deal and got me to cancel the transaction im still waiting for 212.00USD refund ...there is no customer service its just a maze of bull Sh-t ive been bent over and F---d by them!
I got ripped off $334 on order 661242145xxxxx
seller promised to refund, in Good will if i canceled the Dispute, and after i got nothing. ALIEXPRESS claims, i should of not canceled the dispute and once its canceled, you cannot make a claim again. NEVER SUCH A WARNING.
Aliexpress gave all run around. DO NOT BUY from them
ALWAYS use PAYPAL methods. PAYPAL so far always been fair and never lets a seller cheat a buyer.