American Signature Furniture review: poor service/lies ( 1 comment)

On May 25th 2009 my boyfriend and I picked out four items in the store to purchase. Our sales person Tom was very helpful and friendly, however he could not enter in the items and needed assitance from his manager Bobby. Which we were to pick up on the following day. My one concern was the leaning shelf unit needs to come in a box as it was to big to fit in my car. The manager assured me that it did! However when I arrived the next day for pick up, I was made aware that all off my merchandise was coming from the floor...As a surprise to me the only item that I was to get from the showroom floor was the mirror being it was the only one they had, unless I wanted to wait a month.. I did not so I agreed to take the one off the floor. I did not agree to take everything off the showroom floor. Aggravated as to why I drove all the way here to pick up somthing that wont even fit in my car. I didnt want any of it. Once the manager insited that they will deliver the item later with no charge, I agreed and headed back to the warehouse. While walking I met with the warehouse manager whose name I dont know and he asked me what was I going to do? I replyed that I was to get the other three items and the one item will be delivered later, and headed to my car. After waiting almost 30 minutes I went back in to see waht the hold up was. And to my surprise again nothing had been done to get together my merchandise. Infuriated I headed straight to the manger who which was accompanied by the warehouse mgr. And I asked in my most stern voice what the problem was? He looked at me and said that since were going to deliver the one item we will bring it all at once. What! what was I waiting for in the first place. And when was I going to be notified. I shop with American Signature all the time and never experienced anything like that never in my life. Poor customer service in both departments and not even an apology. Needless to say I requested my refund and they dont ever have to worry about me again. They lost $674.06 and one loyal customer.