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Good day
I just received a call from the Ampath Waverley Pretoria depot from Michele Kruger, telling me my medical aid rejected my claim of 8 May 2024 of R673,90 and that I have to pay it today. I told her that I received a statement from Medihelp with the proof of payment for the above-mentioned amount.
I asked her to please email me the account, and she said she could not send emails and that I had to come in and get it myself. I asked again she must sent it by normal mail or send a photo of the account as I am a full-time employee and it is difficult to come in today.
She then threatened me by saying she will then change the account to Private and the amount will be more than R800.
I will not be threatened by a administrator and receive such unprofessional manipulative service.
This is unacceptable.
Elizabeth van Zyl
[protected]
Desired outcome: I expect that you take this behaviour up with the relevant people and wait for your response regarding this situation.
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