CB Medical Facilities and Services Apria Healthcare Group Complaints #162-181

Apria Healthcare Group Reviews and Complaints

Apria Healthcare Group review: unable to get needed supplies

Kathleen Mckenzie of Compton, US

Aug 25, 2015 8:49 pm UTC

I have been trying for months to get CPAP supplies from you, to no avail. I was originally diagnosed vis polysomnography with severe sleep apnea in 2001 and have been on CPAP ever since.

My last polysomnography was authorized by Mark Kroe, M.D., Pasadena Sleep Wellness Center, 959 East Walnut Street, Suite 150, Pasadena, CA 91106, phone # [protected]; fax [protected]. Date of study was 10/20/2010 and the diagnosis again was severe sleep apnea with an AHI of 60.6 per hour and an RAI of 84.28 per hour. I was then provided with a replacement Respironics Auto CPAP with humidifier, mask, tubing, headgear, and all necessary supplies.

I relocated from Alhambra, California, to Claremont, California and changed my primary care physician to Lisa Butler, M.D., Chaparral Medical Group, 790 East Bonita, Pomona, CA, phone #[protected].

Last year I needed new mask, headgear, and filters. Dr. Butler referred me to Rakesh Sinha, M.D., 1866 N Orange Grove Ave # 202, Pomona, CA. [protected], Phone [protected], fax [protected]. I saw Dr. Sinha in October of 2014, I believe, and I took my sleep apnea file along so his office could copy it. He sent me to his sleep lab at 1801 Monte Vista, Claremont, CA 91711, phone # [protected], in order to have a sleep tech check my CPAP machine, download the data, and place an order for refill of supplies.
Along about March of 2015 I followed up asking why I had not yet received any supplies nor heard anything and was told that the downloaded data received by Apria was more than 90 days old and I needed to bring my CPAP in for another download. This was done.
Subsequently I received a call from someone named Chanel who identified herself as being with Apria. She requested a copy of Dr. Kroe’s report. This was faxed to her on July 9, 2015, phone #[protected], fax #[protected], and for good measure, I also again faxed the packet to Dr. Sinha’s sleep lab. Toward the end of July or early August when I still had not received the supplies, I called the number Chanel had given me and was unable to complete the call. The number was disconnected or something.
I then called Apria’s Customer Support number [protected] and was connected to a support desk in the Philippines. It was a poor connection and I had great difficulty understanding the representative. She told me Apria needed Dr. Kroe’s report. I told her I had already faxed it to Chanel and to the Sleep Lab in Claremont and because of my great difficulty in understanding her, I asked her to please contact the Sleep Lab with any further questions.
Today I once again called and again it was a poor connection and again I had great difficulty understanding the representative. If I understood her correctly, she said her name was Ia, that her files showed she needed another copy of the downloaded data and a face-to-face re-evaluation by Dr. Sinha and a signed letter to that effect.
Please: I’m 77 years old. Does Apria or MediCare believe there’s some great street value in CPAP masks and filters and I’m going to start selling them on the black market?
I've super-glued my last plastic clip in order to secure the headgear to the mask so I can sleep. Getting replacements shouldn't be this difficult.

0 comments

Add a comment

Apria Healthcare Group - inefficiency / obfuscation 33

Apria Healthcare Group - Beware! 15

Resolved

Apria Healthcare Group - scam 5

Resolved

Apria Healthcare Group - illegal practices 1

Apria Healthcare Group - improper billing and insurance fraud 10

Resolved

Replied

Apria Healthcare Group - cpap and customer service

Apria Healthcare Group - customer service

Apria Healthcare Group - Apria Healthcare Gibert Branch CPAP order

Resolved

Apria Healthcare Group - CPAP DreamStation Tubing for Mask

Apria Healthcare Group - billing issues 1

Resolved

View all Apria Healthcare Group reviews and complaints

Apria Healthcare Group Contacts

Apria Healthcare Group phone numbers

+1 (888) 492-7742

Click up if you have successfully reached Apria Healthcare Group by calling +1 (888) 492-7742 phone number 1 1 users reported that they have successfully reached Apria Healthcare Group by calling +1 (888) 492-7742 phone number Click down if you have unsuccessfully reached Apria Healthcare Group by calling +1 (888) 492-7742 phone number 0 0 users reported that they have UNsuccessfully reached Apria Healthcare Group by calling +1 (888) 492-7742 phone number

100%
Confidence score

Customer Service

+1 (877) 265-2426

Click up if you have successfully reached Apria Healthcare Group by calling +1 (877) 265-2426 phone number 0 0 users reported that they have successfully reached Apria Healthcare Group by calling +1 (877) 265-2426 phone number Click down if you have unsuccessfully reached Apria Healthcare Group by calling +1 (877) 265-2426 phone number 0 0 users reported that they have UNsuccessfully reached Apria Healthcare Group by calling +1 (877) 265-2426 phone number

CPAP Supplies

+1 (800) 780-1076

Click up if you have successfully reached Apria Healthcare Group by calling +1 (800) 780-1076 phone number 0 0 users reported that they have successfully reached Apria Healthcare Group by calling +1 (800) 780-1076 phone number Click down if you have unsuccessfully reached Apria Healthcare Group by calling +1 (800) 780-1076 phone number 0 0 users reported that they have UNsuccessfully reached Apria Healthcare Group by calling +1 (800) 780-1076 phone number

Apria Pharmacy Network

+1 (844) 260-1788

Click up if you have successfully reached Apria Healthcare Group by calling +1 (844) 260-1788 phone number 0 0 users reported that they have successfully reached Apria Healthcare Group by calling +1 (844) 260-1788 phone number Click down if you have unsuccessfully reached Apria Healthcare Group by calling +1 (844) 260-1788 phone number 0 0 users reported that they have UNsuccessfully reached Apria Healthcare Group by calling +1 (844) 260-1788 phone number

Refresh Home Enteral Nutrition

+1 (800) 780-1228

Click up if you have successfully reached Apria Healthcare Group by calling +1 (800) 780-1228 phone number 0 0 users reported that they have successfully reached Apria Healthcare Group by calling +1 (800) 780-1228 phone number Click down if you have unsuccessfully reached Apria Healthcare Group by calling +1 (800) 780-1228 phone number 0 0 users reported that they have UNsuccessfully reached Apria Healthcare Group by calling +1 (800) 780-1228 phone number

Negative Pressure Wound Therapy

+1 (855) 648-8369

Click up if you have successfully reached Apria Healthcare Group by calling +1 (855) 648-8369 phone number 0 0 users reported that they have successfully reached Apria Healthcare Group by calling +1 (855) 648-8369 phone number Click down if you have unsuccessfully reached Apria Healthcare Group by calling +1 (855) 648-8369 phone number 0 0 users reported that they have UNsuccessfully reached Apria Healthcare Group by calling +1 (855) 648-8369 phone number

Non-Invasive Ventilators

+1 (888) 452-4363

Click up if you have successfully reached Apria Healthcare Group by calling +1 (888) 452-4363 phone number 0 0 users reported that they have successfully reached Apria Healthcare Group by calling +1 (888) 452-4363 phone number Click down if you have unsuccessfully reached Apria Healthcare Group by calling +1 (888) 452-4363 phone number 0 0 users reported that they have UNsuccessfully reached Apria Healthcare Group by calling +1 (888) 452-4363 phone number

Kaiser Members

+1 (866) 689-8098

Click up if you have successfully reached Apria Healthcare Group by calling +1 (866) 689-8098 phone number 0 0 users reported that they have successfully reached Apria Healthcare Group by calling +1 (866) 689-8098 phone number Click down if you have unsuccessfully reached Apria Healthcare Group by calling +1 (866) 689-8098 phone number 0 0 users reported that they have UNsuccessfully reached Apria Healthcare Group by calling +1 (866) 689-8098 phone number

Humana Members

+1 (800) 901-3566

Click up if you have successfully reached Apria Healthcare Group by calling +1 (800) 901-3566 phone number 0 0 users reported that they have successfully reached Apria Healthcare Group by calling +1 (800) 901-3566 phone number Click down if you have unsuccessfully reached Apria Healthcare Group by calling +1 (800) 901-3566 phone number 0 0 users reported that they have UNsuccessfully reached Apria Healthcare Group by calling +1 (800) 901-3566 phone number

CareCentrix Members

+1 (855) 869-9436

Click up if you have successfully reached Apria Healthcare Group by calling +1 (855) 869-9436 phone number 0 0 users reported that they have successfully reached Apria Healthcare Group by calling +1 (855) 869-9436 phone number Click down if you have unsuccessfully reached Apria Healthcare Group by calling +1 (855) 869-9436 phone number 0 0 users reported that they have UNsuccessfully reached Apria Healthcare Group by calling +1 (855) 869-9436 phone number

Oxygen Scheduling

+1 (855) 613-8306

Click up if you have successfully reached Apria Healthcare Group by calling +1 (855) 613-8306 phone number 0 0 users reported that they have successfully reached Apria Healthcare Group by calling +1 (855) 613-8306 phone number Click down if you have unsuccessfully reached Apria Healthcare Group by calling +1 (855) 613-8306 phone number 0 0 users reported that they have UNsuccessfully reached Apria Healthcare Group by calling +1 (855) 613-8306 phone number

Oxygen Concentrator Checks

+1 (855) 371-1220

Click up if you have successfully reached Apria Healthcare Group by calling +1 (855) 371-1220 phone number 0 0 users reported that they have successfully reached Apria Healthcare Group by calling +1 (855) 371-1220 phone number Click down if you have unsuccessfully reached Apria Healthcare Group by calling +1 (855) 371-1220 phone number 0 0 users reported that they have UNsuccessfully reached Apria Healthcare Group by calling +1 (855) 371-1220 phone number

Equipment Return

+1 (844) 235-2738

Click up if you have successfully reached Apria Healthcare Group by calling +1 (844) 235-2738 phone number 0 0 users reported that they have successfully reached Apria Healthcare Group by calling +1 (844) 235-2738 phone number Click down if you have unsuccessfully reached Apria Healthcare Group by calling +1 (844) 235-2738 phone number 0 0 users reported that they have UNsuccessfully reached Apria Healthcare Group by calling +1 (844) 235-2738 phone number

Apria Great Escapes Travel Program

+1 (800) 436-5657

Click up if you have successfully reached Apria Healthcare Group by calling +1 (800) 436-5657 phone number 0 0 users reported that they have successfully reached Apria Healthcare Group by calling +1 (800) 436-5657 phone number Click down if you have unsuccessfully reached Apria Healthcare Group by calling +1 (800) 436-5657 phone number 0 0 users reported that they have UNsuccessfully reached Apria Healthcare Group by calling +1 (800) 436-5657 phone number

Sleep Supplies & Accessories

+1 (800) 260-8808

Click up if you have successfully reached Apria Healthcare Group by calling +1 (800) 260-8808 phone number 0 0 users reported that they have successfully reached Apria Healthcare Group by calling +1 (800) 260-8808 phone number Click down if you have unsuccessfully reached Apria Healthcare Group by calling +1 (800) 260-8808 phone number 0 0 users reported that they have UNsuccessfully reached Apria Healthcare Group by calling +1 (800) 260-8808 phone number

Patient Satisfaction

+1 (866) 505-6365

Click up if you have successfully reached Apria Healthcare Group by calling +1 (866) 505-6365 phone number 0 0 users reported that they have successfully reached Apria Healthcare Group by calling +1 (866) 505-6365 phone number Click down if you have unsuccessfully reached Apria Healthcare Group by calling +1 (866) 505-6365 phone number 0 0 users reported that they have UNsuccessfully reached Apria Healthcare Group by calling +1 (866) 505-6365 phone number

Payments

+1 (800) 633-4227

Click up if you have successfully reached Apria Healthcare Group by calling +1 (800) 633-4227 phone number 0 0 users reported that they have successfully reached Apria Healthcare Group by calling +1 (800) 633-4227 phone number Click down if you have unsuccessfully reached Apria Healthcare Group by calling +1 (800) 633-4227 phone number 0 0 users reported that they have UNsuccessfully reached Apria Healthcare Group by calling +1 (800) 633-4227 phone number

Branches

+1 (949) 639-2000

Click up if you have successfully reached Apria Healthcare Group by calling +1 (949) 639-2000 phone number 0 0 users reported that they have successfully reached Apria Healthcare Group by calling +1 (949) 639-2000 phone number Click down if you have unsuccessfully reached Apria Healthcare Group by calling +1 (949) 639-2000 phone number 0 0 users reported that they have UNsuccessfully reached Apria Healthcare Group by calling +1 (949) 639-2000 phone number

More phone numbers

Apria Healthcare Group emails

contact_us@apria.com

100%
Confidence score: 100%

Support

Apria Healthcare Group address

26220 Enterprise Court Lake Forest, Lake Forest, California, 92630, United States

Apria Healthcare Group social media
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

May 23, 2026
View all Apria Healthcare Group contacts