Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Furniture Stores Ashley HomeStore
Ashley HomeStore

Ashley HomeStore review: Frustrating experience still not resolved

S
Author of the review
2:57 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We purchased an area rug in-store on April 9 and were told it would be delivered within 5-7 business days. Nope. Called and was told it was scheduled to be delivered May 4. Nope. Called again and was told it would be delivered June 11. We won't be here in June and can't have it delivered then, so I cancelled the order. Was told it would take 3 business days and I would get a follow up email in 3 business days. Nope. Called again today and was told the cancellation REQUEST was made on the day I called, but the PROCESS takes 3 to 5 business days, and then another 7-10 business days for the refund to hit my credit card. I'm not holding my breath. I will never buy anything from Ashley ever again due to this extremely frustrating process, where I have had to initiate all requests for info/updates.

Recommendation: I would never buy from Ashley.

More
Send message
Copy link
Report
0 comments
Add a comment

More Ashley HomeStore reviews & complaints

Ashley HomeStore - peeling leather couch 211
Ashley HomeStore - Not honoring warranty 94
Ashley HomeStore - Cancel order 19
Ashley HomeStore - exchange or refund policy! 8
Ashley HomeStore - damaged furniture delivered! 26
Ashley HomeStore - I would be paying $744.00 to return furniture that does not recline and that id poorly constructed 3
Ashley HomeStore - terrible company 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Ashley HomeStore - Couch order # 0634950698 1
Ashley HomeStore - rude store manager
Ashley HomeStore - 3 bedroom sets for 30,000.00
View all Ashley HomeStore reviews and complaints

  1. Ashley HomeStore Contacts

  2. Ashley HomeStore phone numbers
    +1 (800) 477-2222
    Click up if you have successfully reached Ashley HomeStore by calling +1 (800) 477-2222 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +1 (800) 477-2222 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +1 (800) 477-2222 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +1 (800) 477-2222 phone number
    United States
    8800 505 4223
    Click up if you have successfully reached Ashley HomeStore by calling 8800 505 4223 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling 8800 505 4223 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling 8800 505 4223 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling 8800 505 4223 phone number
    Russia
    +1 (866) 436-3393
    Click up if you have successfully reached Ashley HomeStore by calling +1 (866) 436-3393 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +1 (866) 436-3393 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +1 (866) 436-3393 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +1 (866) 436-3393 phone number
    United States
    +1 (800) 737-3233
    Click up if you have successfully reached Ashley HomeStore by calling +1 (800) 737-3233 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +1 (800) 737-3233 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +1 (800) 737-3233 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +1 (800) 737-3233 phone number
    Canada
    +61 247 326 285
    Click up if you have successfully reached Ashley HomeStore by calling +61 247 326 285 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +61 247 326 285 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +61 247 326 285 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +61 247 326 285 phone number
    Australia
    +31 644 294 732
    Click up if you have successfully reached Ashley HomeStore by calling +31 644 294 732 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +31 644 294 732 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +31 644 294 732 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +31 644 294 732 phone number
    Netherlands
    +880 131 301 2571
    Click up if you have successfully reached Ashley HomeStore by calling +880 131 301 2571 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +880 131 301 2571 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +880 131 301 2571 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +880 131 301 2571 phone number
    Bangladesh
    +673 267 0668
    Click up if you have successfully reached Ashley HomeStore by calling +673 267 0668 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +673 267 0668 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +673 267 0668 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +673 267 0668 phone number
    Brunei
    +86 400 017 8600
    Click up if you have successfully reached Ashley HomeStore by calling +86 400 017 8600 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +86 400 017 8600 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +86 400 017 8600 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +86 400 017 8600 phone number
    China
    +593 290 4004
    Click up if you have successfully reached Ashley HomeStore by calling +593 290 4004 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +593 290 4004 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +593 290 4004 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +593 290 4004 phone number
    Ecuador
    +504 25 571 515
    Click up if you have successfully reached Ashley HomeStore by calling +504 25 571 515 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +504 25 571 515 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +504 25 571 515 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +504 25 571 515 phone number
    Honduras
    +91 872 200 2222
    Click up if you have successfully reached Ashley HomeStore by calling +91 872 200 2222 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +91 872 200 2222 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +91 872 200 2222 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +91 872 200 2222 phone number
    India
    +254 739 101 010
    Click up if you have successfully reached Ashley HomeStore by calling +254 739 101 010 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +254 739 101 010 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +254 739 101 010 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +254 739 101 010 phone number
    Kenya
    +507 376 0246
    Click up if you have successfully reached Ashley HomeStore by calling +507 376 0246 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +507 376 0246 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +507 376 0246 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +507 376 0246 phone number
    Panama
    +966 920 002 540
    Click up if you have successfully reached Ashley HomeStore by calling +966 920 002 540 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +966 920 002 540 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +966 920 002 540 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +966 920 002 540 phone number
    Saudi Arabia
    +65 62 698 155
    Click up if you have successfully reached Ashley HomeStore by calling +65 62 698 155 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +65 62 698 155 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +65 62 698 155 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +65 62 698 155 phone number
    Singapore
    +27 127 493 100
    Click up if you have successfully reached Ashley HomeStore by calling +27 127 493 100 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +27 127 493 100 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +27 127 493 100 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +27 127 493 100 phone number
    South Africa
    +66 25 147 111
    Click up if you have successfully reached Ashley HomeStore by calling +66 25 147 111 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +66 25 147 111 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +66 25 147 111 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +66 25 147 111 phone number
    Thailand
    +52 551 209 0830
    Click up if you have successfully reached Ashley HomeStore by calling +52 551 209 0830 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +52 551 209 0830 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +52 551 209 0830 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +52 551 209 0830 phone number
    Mexico
    +1 (760) 539-4663
    Click up if you have successfully reached Ashley HomeStore by calling +1 (760) 539-4663 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +1 (760) 539-4663 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +1 (760) 539-4663 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +1 (760) 539-4663 phone number
    +1 (630) 313-6128
    Click up if you have successfully reached Ashley HomeStore by calling +1 (630) 313-6128 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +1 (630) 313-6128 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +1 (630) 313-6128 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +1 (630) 313-6128 phone number
    +1 (608) 323-3377
    Click up if you have successfully reached Ashley HomeStore by calling +1 (608) 323-3377 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +1 (608) 323-3377 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +1 (608) 323-3377 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +1 (608) 323-3377 phone number
    Media Contact
    +1 (954) 729-4776
    Click up if you have successfully reached Ashley HomeStore by calling +1 (954) 729-4776 phone number 0 0 users reported that they have successfully reached Ashley HomeStore by calling +1 (954) 729-4776 phone number Click down if you have unsuccessfully reached Ashley HomeStore by calling +1 (954) 729-4776 phone number 0 0 users reported that they have UNsuccessfully reached Ashley HomeStore by calling +1 (954) 729-4776 phone number
    Media Contact
    More phone numbers
  3. Ashley HomeStore emails
  4. Ashley HomeStore address
    1 Ashley Way, Arcadia, Wisconsin, 54612-1218, United States
  5. Ashley HomeStore social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 21, 2026
  7. View all Ashley HomeStore contacts
Ashley HomeStore Category
Ashley HomeStore is ranked 13 among 291 companies in the Furniture Stores category
#11 West Elm West Elm #12 Hayneedle Hayneedle #13 Ashley HomeStore Ashley HomeStore #14 WorldStores WorldStores #15 1stdibs.com 1stdibs.com

Most discussed complaints

Did not receive rugs I ordered and paid for three months ago.
2
(opinions to this review)
 I will copy this letter and give it to my attorney
2
(opinions to this review)
 Sectional
1
(opinions to this review)
 Customer care & coverage
1
(opinions to this review)
Ashley HomeStore Alternatives
Trivett's Furniture 3 reviews BisonOffice 13 reviews La-Z-Boy 446 reviews IKEA 379 reviews FurnitureVillage 2 reviews