CB Computer Hardware ASUS Customer support

ASUS review: Customer support

JC62 of Somerset, KY, US

Dec 06, 2023 12:02 pm EST

Verified customer

Featured review

I made a complaint several months ago because I'm having trouble with my ASUS router and because when I called in to customer service they always brushed it off, I made a complaint to the presidents office. Zandrea from that office contacted me in a few days and said that she was going to be able to help me with the problem that I'm having, I was hopeful because I thought that she wouldn't blow me off and act like the people I contacted her office for. I was wrong I responded back to her email on September 20th and to this day I still have not gotten one question answered that I have asked. I have a serious issue that is causing me to not be able to configure my home router the way I would like to and when I pull the config file it doesn't match with how I have it set up. I can't edit the config file because I don't have admin rights for some reason and I need to get possession of my routers back. I purchased them for my home network and don't know why this is happening. Zandrea referred me after a couple of months to someone who claims to be in the tech department but his email is asusna.com and I can't find anything on that domain.

Claimed loss: Months of my life. Privacy, Security.

Desired outcome: I would like to be able to use my routers the way they are advertised when I purchased them.

Confidential Information Hidden: This section contains confidential information visible to verified ASUS representatives only. If you are affiliated with ASUS, please claim your business to access these details.

ASUS - Bad service 54

Resolved

ASUS - buyers beware 34

Resolved

ASUS - Full replacement or full refund 16

ASUS - product warranty service 15

ASUS - hard drive failure on new laptop no recovery dvd

Resolved

ASUS - motherboard caveat emptor 2

Resolved

ASUS - defective flat panel

Resolved

ASUS - Computers

ASUS - Disappointed with Asus Router: Slowdowns and Poor Customer Service

ASUS - Pathetic Experience with Asus Zenbook 13: Display and Hanging Issues, Poor Service Center Response

View all ASUS reviews and complaints

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ASUS contacts

ASUS phone numbers

+1 (888) 678-3688
+1 (888) 678-3688

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United States

+1 (855) 755-2787
+1 (855) 755-2787

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Canada

8800 100 2787
8800 100 2787

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Russia & CIS

+1 (800) 209-0365
+1 (800) 209-0365

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India

+1 (800) 836-7847
+1 (800) 836-7847

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Mexico

+886 800 093 456
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Taiwan

+44 144 226 5548
+44 144 226 5548

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United Kingdom & Ireland

+61 130 027 8788
+61 130 027 8788

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Australia

+64 800 278 788
+64 800 278 788

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New Zealand

+420 552 302 313
+420 552 302 313

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Czech Republic

+45 38 322 943
+45 38 322 943

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Denmark

+358 969 379 690
+358 969 379 690

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Finland

+33 170 949 400
+33 170 949 400

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France

+49 210 2578 9557
+49 210 2578 9557

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Germany

+39 697 626 662
+39 697 626 662

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Italy

+31 591 570 290
+31 591 570 290

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Netherlands

+47 23 962 691
+47 23 962 691

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Norway

+48 225 718 040
+48 225 718 040

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Poland

+34 932 938 154
+34 932 938 154

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Spain

+46 858 769 407
+46 858 769 407

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Sweden

+41 848 111 010
+41 848 111 010

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Switzerland

+90 850 522 2787
+90 850 522 2787

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+852 35 824 770
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Hong Kong

+81 570 783 886
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Japan

+60 130 088-3495
+60 130 088-3495

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Malaysia

+966 800 820 0426
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Saudi Arabia

+65 66 369 163
+65 66 369 163

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Singapore

+27 861 278 772
+27 861 278 772

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South Africa

+82 15 666 868
+82 15 666 868

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South Korea

+66 24 011 717
+66 24 011 717

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Thailand

+971 800 0200 0428
+971 800 0200 0428

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UAE

+84 18 006 588
+84 18 006 588

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Vietnam

+54 800 122 0563
+54 800 122 0563

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Argentina

+55 30 030 398
+55 30 030 398

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Brazil

+56 800 835 994
+56 800 835 994

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Chile

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