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CB Computer Hardware ASUS Rog router
ASUS

ASUS review: Rog router

A
Author of the review
4:40 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Called for helping me to setup the vpn and remote access to pc from another network in different location. I spoke with 4 different people. They took down my question and information then it took forever to get transferred to a specialist. When I got to him it was static he said, but it was on his line as I did not have that issue with anyone else. After a question I answered him, then he hung up. I called back again pissed off and asked them where you are located. He said USA, but all of them are from India that I spoke with. So they lied over the phone, they had bad signal reception, and they hung up on me . I spent just over an hour trying to get through to people. The last idiot I spoke with took up 30 minutes of my time by asking me what my question is. Then said hold on because he will transfer me, then came back to me to breakdown the question, and he did that 3 damn times to me where he asked my reason for calling. Each time I explained to this idiot he said okay he understood. Then he came back to me starting at the beginning as if it was someone new I had to explain it to again why I am calling. Towards the end he is trying to explain to me that it is not possible, so I hung up on the [censored] for wasting my time and made me furious. ASUS makes great products, but their customer support is complete [censored]. So it is not worth buying their products if in the end you have to deal with idiots like I did and resolve nothing in the end.

Desired outcome: Not helpful support, did not resolve anything for me and did not understand anything.

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