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CB Car Dealers Mitsubishi Complaints #282-301
Mitsubishi

Mitsubishi review: ridiculous wait times

A
Author of the review
9:17 am UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

We purchased a vehicle for what we thought was a good price from this dealership that is over an hour and a half away from where we live. Since we had a purchaser already for our current vehicle, we asked the dealership to do the famous "in and out" where the purchase of our vehicle to the new owner goes through the dealership. To have this done, we wanted to have our car e-tested and certified that day prior to picking up the new car. On at least 2 separate occasions, we were told that the entire process would take 2 hours and to be sure to show up at approx. 9:00 to be first in the bays.

We waited over 4 hours for the process to be complete. The car was in the shop getting certified for the allowed 2 hour time-frame however the paperwork which could have been done while the car was being serviced took an additional 2 hours. The sales person and the sales manager did not know what the other was doing, we were quoted different prices continuously for both the purchase of the new vehicle and the trade of the older vehicle. They would leave us in their office for sometimes over 20 minutes while doing who knows what. We got the favous: Just 10 more minutes... on more than one occasion.

Waiting there with 2 children who were hungry and asking when it would be done was annoying. More annoying was the fact that the sales person was eating pizza with his mouth open talking to us. Never once did he apologize for the delay, for the misquotes, for the paperwork that wasn't complete. A simple acknowledgement of the issue at hand would have sufficed. Instead, we received a snooty comment that "these things take time!". Duh!

We came to this dealership because their prices were good. When all was said and done, we would have paid a few thousand more to have avoided the hassle of this dealership.

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The complaint has been investigated and resolved to the customer’s satisfaction.

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  1. Mitsubishi Contacts

  2. Mitsubishi phone numbers
    1890 415 161
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    Ireland
    8800 200 0525
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    Russia
    1800 188 161
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    Canada
    +44 128 564 7774
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    United Kingdom
    +61 130 013 1211
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    25%
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    Australia
    +64 800 545 352
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    +43 161 0220
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    France
    +49 603 168 960
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    Germany
    +39 800 369 463
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    +31 204 056 899
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    Netherlands
    +351 217 806 226
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    +86 215 108 7530
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    +852 27 211 111
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    +63 22 508 888
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    +27 115 526 000
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    +82 25 239 700
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    +94 114 797 200
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    Sri Lanka
    +886 34 783 191
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    +66 20 799 000
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    +84 437 665 662
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    +971 46 084 000
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    UAE
    +54 114 003 5714
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    Argentina
    +55 115 694 2700
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    Brazil
    +52 50 813 981
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    100%
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    Mexico
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  3. Mitsubishi emails
  4. Mitsubishi address
    6-1, Marunouchi 2-Chome, Chiyoda-ku, Tokyo, 100-8086, Japan
  5. Mitsubishi social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 23, 2026
  7. View all Mitsubishi contacts
Mitsubishi Category
Mitsubishi is ranked 30 among 628 companies in the Car Dealers category
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