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This is a follow up to the complaint I filed yesterday. I contacted Banfield customer service via their website and submitted my complaint. I got an auto reply email stating someone would get back to me within 48 hours. Well they did! The vet who misdiagnosed my kitten calls me and proceeds to defend herself and her exam/diagnosis of my kitten. She said she called me because I filed a complaint on her. I told her the one thing that was absent in her call was a simple apology. I told her I couldn't believe she would call me to defend herself and to tell me she "would never apologize" for doing nothing wrong.
What the heck? Banfield needs to wake up. Send a form letter, have someone from corporate call, but don't have your defensive vet call me to defend herself for 10 minutes. It was like speaking to a sullen child. It was very clear she was only calling because some higher up told her she had to! The only thing they neglected was to tell her to keep it short and sweet and don't tell the owner of the kitten you almost killed that you will never apologize!
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abertson store on 4471 university ave san diego ca 92105 I been getting my prescriptions fill at that store for 15 years when I ever ran out they would give me a couple till my tar would come in my prescription ran out! I try to get a couple till my got approve like a couple times before but the new blonde woman that started there said I had to wait a couple of days till the tar came in that never happen to me I told her I didn't have any I ask her to front me 3 till I get approve today is the 21 ST my prescription is on the 25 ST been going to that store for 15 years that felt like a slap in the face thank you for your time d charette
I was not impressed with Banfield either. I took my cat there when she had a URI infection. They gouged me financially, and the medication they prescribed for her did not work, and made her worse. I took her to a discount vet clinic run by a local animal shelter, and he prescribed her medication that helped her for a fraction of the cost. Find a small vet that is not associated with a large corporation. I find these vets care more about animal health than finical gain. I have found a local vet that charges a fair price, and my kitties are given excellent care.