Bank of America

Oh there was a cross charges on my EDD account and I follow the steps as soon as possible and it's been 4 months now and I haven't so much issues trying to get my money back lies after lies they tell me that they pursued my account but my account was closed so how they can investigate account that was closed and it was frozen and then they said that they couldn't do it because my account was frozen at the time. And money was taken out of the ATM at two different places minutes apart and it takes about 2 hours to get those distance. I'm going to have some video footage of ATM so why can't they process these people I'm on disability and it's been such a nightmare

I have been a customer of BofA for many years from personal banking, child support and as an employee of contra costa school district, but since I started receiving unemployment I have been disrespected, steriotyped, discriminated againsted, hung up on by BofA reps. In the beginning BofA refused to unblocked my account stating unusual activity. After three months with the assistances of Sen. Buffy and Sen. Skinner office contacting EDD numerous of times I believe it would have delayed the process even longer. After months of delay and completing the eligibility process my account was unblocked, I was able to put a roof over my kids head, after being released from the hospital from a three month stay fighting covid-19. While settling in our new home for the past two months, BofA blocked my account once again after a couple of months, referring me to my sponsor (EDD) for identity clearance once again. I contacted EDD/Assemblywoman Sen. Skinners office, my account was unblocked after a week. After catching up with my finances, excepting a jobs offer at the courthouse where a vehicle is required after placing my vehicle in the shop for major work, while in the mist of clearing my finances, BofA blocked my EDD account once again for the third time. Contacting BofA and after two identity verifications the rist department inform me that my card was reported stolen I was very upset, asking to speak with higher management with was even worse, while speaking to the supervisor l stated and l quote, "First you guy lie and stated EDD," QUOTE"place the block on my account, when the risk manager rep I spoke with previously that the block was placed by BofA for the following reasonings, going as far as denialing my unauthorized charges claim, locking my card on every money transfer attempts and online purschases I informed the supervisor that I would like to file a complaint. I started recording my phone calls after the risk department supervisor ask me this question,"What is ethicity?". I asked, 'What that have to do with you filing a complaint, I said since you do not know the difference between,"RACE AND ETHICITY" I will have a better chances filing the complaint online. It is going on sixty days and my account is still locked, EDD superior contacted me personally to inform me that BofA received the information they requested. The EDD rep stated that he remembered my situation and wanted to personally update me regarding my BofA debit card account; that was two weeks ago, after losing, my new home, my job offer with the counthouse, along with my vehicle being sold as lean sale because I could not afford to cover the repairs. The hardest thang was having to place my kids in my sisters care, not being financially able to provide for my family now the only thang left is the air that I breathe, and once that is gone then the pain cease, the struggle is over

Hello, My Name Is Randy Nelson Jolly . I've Been A BOA Checking Acc. 22 yrs. And Last Month I Decided To Open A Savings Acc. With BOA . I Deposited A $ 1000.00 To Start... And Today 6/3/2021 I Was Going To Deposit $500.00 more but when I went online to do so... My BOA online acc. informed me that there was a Hold On My BOA Saving Acc. for the amount of over $877, 000, 000. So I telephoned A BOA Rep. This was today 6/3/2021 . The BOA Bank Rep. said to me Mr. Jolly BOA placed A Hold on your Savings Acc. without explaining Why . So after all the verifications were in order... The BOA Rep. said OK you Are Unlocked From "Your Savings" Acc. which was an irresponsible move On The BOA's Part ! I Informed the BOA Rep. To Close My BOA Savings Acc. which I Was Very Proud of Opening... And, Then I Opened A New Savings Acc. Online Today With "Bank Of Hawaii" ! Since BOA Is Not Proud To Have Me As Your Customer... I Have A New Bank That Is ! Because your Savings Dept. Treatment I'm going to be transfering as much as possible... Over to my New "Bank Of Hawaii" Savings Acc. -4954 ! Cordially: Randy N. Jolly [protected]@outlook.com

Wages are being garnished on Credit Card that has been paid. Now I am being garnished again. Need proof this has been paid already.This was a Bank Of America Card in 2008.

I submitted a claim for fraudulent charges on my account only to be sent a letter back stating they were unable to pay for the charges when I in fact did not make them! I never even had my phone in my possession hence why I had to purchase a new one which I also have proof of. I called customer service which stated I could submit this documentation online but I am unable to do so. I would appreciate any assistance asap seeing as how I was just informed I only have a few days! the claim number is [protected].

I bank at Bank of America.

And then there's this HOT MESS - EDD Bank of America.
A dereliction of duty that INTENTIONALLY BLOCKS/PREVENTS our access to accounts. EDD BoA has a reckless indifference when you "callback to demand UNDO BS BLOCKS to our accounts. "They say" occasionally, its a security issue and things go from bad to worse.

Now think about it - if you're blocked on your account by EDD BoA -- they will make you go to hell-and-back, deliberately, intentionally, to provoke, rile, and ridicule you BY ASKING 100 M'F QUESTIONS. To no end.

Think about it -- you cannot access your money or online account
access. You call in to have them REMOVE BLOCKS from your account -- they block you/CREATE A BARRIER FOR YOU because you first must answer "security questions". After 10-12 questions, I flatly state, "you know this is my account so let's move on''. THEY REFUSE. There's more. You ask how many required in totality in order to move on to get to them TO REMOVE ALL BLOCKS & RESTRICTIONS? They will reply, "as many as I choose to ask" he/she satisfactory verification of account.

The next 2 additional questions are: What kind of car is registered under your name? What was your address 5 years ago?

I'm done. MY QUESTION NOW BECOMES MAY I SPEAK TO SUPERVISOR? ... Endless questions and I cannot access money, " transfer" feature removed, and your online access blocked. And, after holding forever, agent comes back because supervisor is a mind/reader and retort, "I still have to verify account'. *** ( Representative retaliates below)

Angrily, we hang up and call back and they next supervisor (if you get one after 30 minute wait), to say we want to file a complaint ==and after he/she is detached, fail to properly address or assist, "so you dislike the bank"? It is a flat out, NEGLIGENT AND RECKLESS failure to provide a recourse of action to resolve problems/issues permanently. REFUSES to provide their names or employee ID s or call center location to you once you say you're filing a report.

Only minutes before I called, I accessed my online account to transfer funds into my regular BOA account. The "TRANSFER FUNDS" feature removed. I thought due to updates in system when told this feature was actually "blocked or removed". Representative "restored" feature--ability to transfer funds --then transferred me to security (outlined above) to obtain responses (why was "transfer" feature blocked and when/how did they notify me?).

And again, one of countless, awful, distasteful, aggravation experiences . I re Supervisors lazy, won't assist or support.

This Representative MALICIOUSLY TAMPERED WITH MY ACCOUNT in retaliation. A gross violation of stewardship and care, deliberate, intentional "effort" to block me out/prevent me from accessing my online account and to disrupt/interfere any transactions I wanted to make.
I returned to login --there is no access whatsoever -- only a message "call the number on back of your card".

Recall, the 1st representative RESTORED the feature to "TRANSFER FUNDS", and verifying all fully functioning again.

One important function I was prevented from doing tonight is "self-blocking' my debit card after leaving it at gas station. I returned to find it gone. Someone had taken it. I am documenting it now, if that person uses/spends/steals anything it is the fault of the Representative who tampered with--interfered and preventing my ability to "self block'.

Seek disciplinary action against employee for tampering.
Seek an oversight panel to review all complaints (including countless thefts and fraud), set or approve a drastic plan of improvement of operation and protecting customer interest. Set a deadline. Impose HEAVY PENALTIES AND FINES for noncompliance.

A overpayment was automatically took from my checking account. I used credit card which has my own overpaid $600 sitting in the account.
BOA charged me a fee on my own money, when called and spoke to a rude manager Abby-ID DCN8C of Phoenix Arizona, she blatantly refuse to refund the fee that was charged using my money, not borrowed from BOA.
She said; she can close my account if I am not happy, so who the hell are these employees offering to close account but not to resolve their issues.
I will not do further banking with Bank of "America", they do not represent "America" at all.

On May 25th I tried to make an ATM withdrawal from my account; but was unable to because of insufficient funds. When I called customer service; they told me someone withdrew $803.00 from my account on May 22nd 2021. My last transaction that I made was on May 18th 2021. My EDD card has never left my side; so I don't know how someone could access my account. Thank You Sincerely Ralph E. June

They stole my account and information. I want everything that was taken back.

Your actions in releasing BofA customer's private banking transaction from the January 6th time period was despicable! Innocent and well-meaning BofA customers have been investigated and have suffered my harm because of your indiscretion. Have you release similar personal banking information on the thousands of customers involved in the horrible Antifa and BLM riots that cause great damage and loss of life?

Called EDD to report and dispute a transaction. Totally interrogated by representative, unlike ever before with BofA.

--Where do you keep your card?
--Where do you keep your PIN?

How did this become about me and not the merchant who charged me twice for services as I was disputing?

Additionally, are these and other [censored]ic questions being asked of me to somehow blame me or to offer me suggestions? Or are these being asked because EDD recipients are less trustworthy, intelligent, or possessing of common sense? I obviously tattooed my card number on my forehead and my PIN on my chin...how disrespectful and full of derogatory connotations for anyone of even minimal intelligence.

Then, the investigation will take 90 days...great for everyone other than myself, as the customer. My money sits unavailable to me, available to the merchant, and BofA EDD is concerned that I may be handing out my card number and PIN to everyone because I'm stupid. That is definitely how it feels and, I dare say, this feels aimed at certain populations of individuals and smacks of elitism, racism, and disregard for others who are currently experiencing serious difficulties.

It is unfortunate that California EDD partnered with such a disrespectful and money-grabbing bank that is already well-known for its poor customer service and global greediness.

On May 11th, I attempted to login to online banking with BofA, and was given a number to call. I called and was told my checking and savings accounts were closed and was not given a reason. I was told due to the disclosure agreement, they can make a "business decision" and close my accounts without reason. I know they are required to inform you they are going to close your account, which they never did. I only found out because I called. I have money in that account that they are refusing to let me withdraw. Also, on two occasions, I had a direct deposit come in (I checked my balance the day before, and it was positive), once it did, it was lower than it was supposed to be and I did research, BofA claimed that my account had been negative and took money out of the deposit. So they have stolen money from me as well. I have never had a negative balance in my account with them. I firmly believe that a class action lawsuit needs to be filed against them based on how many people they have done this to.

My name is Raul A. Angel I live in Las Vegas (on 4/11 there was a withdraw $970 in Norwalk Calif. that I didnt make) When in the same date I was at Floor and Decore in Henderson NV, another withdraw without my authorisation on 4/12 for $970 4/13 $990 4/14 $790, four days in a role how in the hell they didnt catch that, all them days at home in Las Vegas doing my own lil shopping mostly everything is for work, it all in the statement it could be more clearer, that negligence in bank of America it happend in there building the atm in there building and they still holding my money they haven't release any funds to me I was begging to BOA to release some fund they said no, they close the claim, WHY WHY would they close the are they stupid it's all in there face look at damm surveillance it happened in there building!give me my money before I take legal action, Raul A. Angel pls call me [protected]

Bank of America closed my account they they were going expedite the Check 04/04/2021 and the sent the savings account for 300.06 and did not send the Checking account check for 8387.29. I called several times and the said they made decision to mail it instead via USPS. They have no tracking or proof they sent the check. They said it would be here by 4/30/2021. They time has passed now are saying it will be 120 days before they can do anything else.

THEY ARE KEEPING MY MONEY!

I have filed 2 claims one last year October 2, 2020 and one on April 28, 2021 the first time over 15 thousand dollars was stolen from me and the 2nd time 520 dollars was stolen from an atm from me and I had my bank card in my possession. I want all the money stolen from me back. I have been calling for 7 months and all I get is lies every time I call

On 04-05-2021.Isn't enough room here to explain the complaints I have encountered with Bank of Am. They charged me $1, 100. for a refund that did not go into either of my accounts and that I did not request to be done. I have talked to at least 30 people at the bank and get a different answer every time. I've spent countless hours on phone calls, only to be put on hold, hung up on, talked to very rudely. With no refund to my account. I even received a letter from them saying it had been resolved and deposited back into my account, which has not happened yet. I am so fed up with BofA . After 18yrs of banking with them, I'm being charged $1, 100. for their mistakes and then more mistakes they have made.

I was informed by B of A today via customer rep that my account had been closed by B of A. I have had the card since 1991 have made payments on time, and have a credit score of 822. I did not receive any type of letter explaining why the account was closed.
I had another account closed last year due to fraudulent activity that I was unaware of .
I am wondering if other consumers have experienced this closing of credit card accounts when their accounts are in good standing and if I have any recourse.

i have been emailing them for the past 4 months and still no response to my calls nothing now when i email them it says the address doesnt exsist i just want what is rightfully mine they had no right.

Did a State to State transfer of title and It took them almost 4 months to get the correct Information for the CA DMV. As a matter of fact there are still issues. CA DMV wants me to pay penalty fees for a late title transfer. Have contacted them multiple times over past few months and they plain dropped the ball. The $894.00 In late fees are their fault not mine.