Bank of America review: Unauthorized wire transfer / identity theft / incompetent employees

My uncle recently sold his home of 60 years and trusted this bank to handle his account and protect his money. A few days ago he learned that a wire transfer was taken from his account in the amount of 85,000 which left him with not any at all. He informed two employees that no transactions were to be done unless he was doing them in person. Someone clearly has stolen his identity and the bank is not doing anything about it. In fact, today they closed his account. Hes in his late 60s, has no home and no money because of the bank allowing this wire transfer. He never received a phone call asking if it was him doing the transfer, but just for that amount of money, he should've gotten a phone call atleast for safety measures. No phone call and they are treating him like he did it himself, and I can prove he did not. This world is in a time of crisis and there are desperate lazy scammers everywhere. My uncle has been very naive and gullible the past year and he still has all the faith in the world and all mankind. The bank of america is located in springdale ark