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DO NOT HIRE BEST FIT MOVERS!
If you use this company, document everything with photos and videos from start to finish. We did — and we are grateful we did.
Our move with Best Fit Movers from Carlsbad to La Jolla turned into an exhausting, expensive nightmare involving damaged property, unprofessional behavior, and unauthorized charges.
Major Issues We Experienced
• Movers were drinking beer and consuming edibles during the move.
• They unnecessarily repacked already-packed boxes into larger boxes, wasting space and increasing unknown, undisclosed material costs and extensively increased time.
• Boxes we had already sealed were reopened and excessively retaped without explanation.
• Furniture and inexpensive items were wrapped for hours despite us repeatedly asking them not to.
• Several items were damaged, including:
o A deep razor cut into our expensive dining room table
o Damage to an expensive art frame
o Damage to our buffet
• Small items were excessively shrink-wrapped, wasting materials and time.
• Heavy boxes clearly labeled for upstairs rooms were left in the garage because the crew did not want to move them.
• Two couches were also left in the garage after multiple instructions on where they belonged.
• No effort was made to protect the new home’s flooring from dirt, water, or hand trucks.
• At the end of the move, they attempted to charge us nearly double the quoted amount.
• We were blindsided with almost $1,200 in “packing materials” charges despite already having nearly everything boxed ourselves.
• We were also told we were responsible for overtime and double-time labor charges — something never disclosed beforehand.
• After paying cash, they still charged my credit card nearly $6,000 without authorization.
What Happened
We were quoted $239/hour cash pricing for:
• Two 27-foot trucks
• Three movers
• $75 fuel charge
• Double drive-time charge
The crew arrived on time with four movers instead of three, which initially seemed like a positive. Early on, the foreman admitted no one from the company had visited the house beforehand and stated the move probably should have been scheduled over two days.
We had 99% of our belongings packed and clearly labeled. We also provided specific loading instructions based on extensive prior moving experience and warehouse logistics knowledge. Those instructions were largely ignored.
The crew repeatedly packed items we specifically told them not to touch, including landlord property set aside in the garage. They mixed unrelated items together randomly, including packing a desktop computer with automotive fluids.
Things started efficiently but quickly deteriorated. After clearing the garage, productivity slowed dramatically. There was significant standing around, unnecessary repacking, and excessive wrapping of furniture we had specifically said did not require special treatment.
The foreman spent nearly two hours disassembling and wrapping our dining room table to “protect” it — only to cut deeply into it with a razor knife during unpacking.
After a 15-hour move, much of our furniture and boxes were still left wrapped, misplaced, or dumped in the garage instead of the rooms clearly labeled for delivery.
Then came payment.
The crew attempted to charge us:
• Credit card pricing instead of the agreed cash rate
• Overtime and double-time labor fees never previously discussed
• Nearly $1,200 in packing material charges - never discussed and unnecessary.
After arguing with dispatch, the foreman agreed to a final cash payment of $4,500 all-in, it was late and we wanted the situation over.
The next morning, Best Fit Movers charged my card nearly $6,000 anyway.
We are now also dealing with damage claims, and communication from the company has already been poor and dismissive.
If you decide to use Best Fit Movers, protect yourself:
• Take photos and videos throughout the move
• Get every quote and agreement in writing
• Watch how time and materials are used
In our experience, this was one of the worst service experiences we have ever had.
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