Big Lots review: complaint of poorly made furniture

I purchased a bed, dresser, mattress, box spring, sofa and recliner. I had to rent a truck and pay people to help me take this furniture home and set it up. When we open the box that contained the sofa the back was not properly nailed on. Did not want to go through the trouble of returning it so we hammered it down, it was going up against a wall. Now we get to putting the bed together and one of the bed rails had two large pieces missing. Had to put bed together as I was not sleeping on the floor. Had given away old furniture. Go back to store and the provided new rails. Which have not been put on as I am 65 years old and unable to replace them and still trying to find someone whom can help me.. Used the recliner for a couple of weeks. On 05/07/14 I go to lean back on the recliner and hear a snapping sound and I fall back and of course hurt my back. The back of the recliner broke. I have had it and called the store and filed a complaint with corp office. They replied with a telephone number that no one answered. Left voice mail but no one has called back. Store manager called and they are now in rush to pick up the damage furniture, so picking it up on Sunday. Especially the recliner. They sell furniture not is not good quality and is made so poorly that it is a hazard and dangerous. Now having issues getting my money back. Told them to take their sofa and recliner at my age I cannot take a chance that the furniture I am sitting on will just give away and break with me sitting on it. I weight 140 lbs so I did not break it only after using it for a couple of weeks. I really want my money back and if they keep giving me a hard time I have pictures and will obtain a lawyer so sue them. DO NOT BUY FURNITURE FROM BIG LOTS THEY SELL C***