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Big Lots

Big Lots review: a lesson in crass behavior.

B
Author of the review
6:24 pm UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

All of you who want lessons on crass and obtuse behavior, quickly head over to big lots in lansdale, pa. I had an embarrasing experience the other day while trying to return an ironing board I bought there. The thing would not fold back down after less than three weeks of use. The cashier and floor manager insisted they could not take it back unless I had the original packaging. I asked them who in their practical sense ever keeps plastic wrappings after buying an ironing board.In any event, the item was wrapped in clear plastic beneath which was tucked a square piece of paper with enough information on it to let you know you were buying something made in china. I had shopped this particular store for 8 (Eight) years. Theirs and mine are famliar faces. The impression being created at that time to all those customers lining waiting to check out was that I was attempting a fraudulent transaction. The item was eventually accepted for exchange, but with obvious scowling and scorn on their faces. That's the one store I am sure if it were not for breaking the law, customers would be spanked as a matter of routine.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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    300 Phillipi Rd, Columbus, New York, 43228, United States
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    May 19, 2026
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