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CB Car Dealers Ford Complaints #722-741
Ford

Ford review: f150 panoramic moonroof leak

R
Author of the review
12:01 am UTC

Purchased this truck November 18 2018. One week after purchase it rained and I found water in the floorboard on drivers side. I found that water was dripping out of hand hold on the left door post. I called dealer and was told to bring truck bake to be checked out. I took back one hour away from my home. The service rep took the truck back to the shop. Thirty minutes later I was told that the windshield was leaking. I would be required to bring back after arrangements could be made with a third party windshield repair company. I returned the next week around 8 am. After about an hour I was told by the rep that the windshield company had called and said they would not be coming because they did not have the correct tool to make the repair. But not to worry I was told that another company was coming and would be there between jobs. They showed up around 5:00 pm, T hey looked at the truck and said they had seen this problem before. They smeared some silicone on the corners of the windshield and said it was fixed.
Approximately two weeks later it rained again and it leaked again. At this pint I started my own research . One problem noted was that Ford suggested was to replace the foam gasket under the satellite antenna. I did as instructed. Rain came again and leak returned.
Frustrated I took the truck to my local body shop who said they would try and find the problem. The next day I was contacted and told that the problem was found to be open rivets used to assemble the moon roof drain instead if solid rivet. To get an estimate of repair cost they body shop contacted their Ford Parts supplier in Charlottesville, Va. The parts center said that this repair called for replacing the moon roof assembly and that it was a popular replacement and the turnaround would only be two days. The repair was going to cost me $2350.00 parts and labor.
At this point I contacted Bill Talley Ford and spoke with Josh. I told him my problem and he said he would get back to me. When he called back he said the they had never heard of such a problem. To show his concern me offered to furnish parts at $200.00 less that body shop could. get them for.
First off this truck had to be leaking prior to my purchase and someone was bound to notice it. Why am I being told that the problem was fixed yet offer me $200.00 towards parts. I have purchased Fords my whole life and have never experienced anything like this. I purchased this truck in good faith and paid cash. It is situations that give car dealers a bad name.
I had the body shop make the repair and paid them the $2350.00 and have not had a leak since.
To this date I have never heard anymore from Josh or Bill Talley Ford. Looks like they really care!

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