Fraud
I got scammed by this company. I placed an order on Jul 18th but then realize the amount was incorrect as my CC had called regarding the charges. I phoned their customer service right the way on the same day (Fri afternoon) and wish to cancel the order. She said she can't do that and have to pass to another person to handle this matter and had assured me that they will contact within 24 hours. I did not receive any calls from them and my mobile never rang. Their office hours are closed on weekend and no one pick up. I had emailed their support regarding this matter but no one reply. I got an email that the order had been shipped on Jul 20th. I called this morning Mon Jul 21 and ask to cancel the order. She refuses to do so said it's already been shipped. I told her I spoke with your customer service regarding cancelling the order and was assured that I will be in touch within 24 hours. She said her system showed that someone had contacted me. I told her it's complete BS as my phone never rang and no call came in from them. I asked her what time they call she couldn't tell me and insist they did. They are lying, as their office hours was shut I tried to call again the same day (Fri) around 7pm their phone didn't go through as office hours is over. They said they had called but they never did. The whole return call thing was a scam and complete BS. If they had called I would have had a call log from that number or even a missed call but there was none. I had contacted my CC reporting a fraud on those transactions and have to wait for update. I cannot cancel the courier as I only have to tracking number. I will refused the package and tell them to return to sender when they deliver. On their website it says call customer service to cancel your order any time. If you cancel after the order has shipped we will be responsible. I had called them right after before the order been shipped and they did nothing to help cancel the order and prevent it from being shipped. They lied and commit fraud.
Anyone else can suggest what I can do? Appreciate help in advance.
The complaint has been investigated and resolved to the customer’s satisfaction.
company charges for nothing
Yes, same has happened to me, I ordered in May 2014 should only have been charged £18.99 my CC charged £94!! Goods arrived, have emailed them three times now but get only a " don't reply to this" standard email stating how busy they are and will get back to me in 48 hrs, but they don, t! Obviously this is a scam and everyone should be warned not to deal with this company. I too will be going through my CC to retrieve my money.
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There are so many complaints about this company.
I have the same problem.
I have ordered but not received the product.
I have been promised a refund but, alas, no refund.
Surely this company should be investigated and brought down for fraud?
It says "resolved and to the clients satisfaction".
Can the client respond to say if this is true or not?
I ordered a product from biotrim for R1800 including shipping on the 15 february 2022.They confirm receipt of the payment and claim that my parcwl is on its .After a month i was send a tracking number but when i check online there was no such parcel. I send the email to find out about my parcel.They send .mw from pillar to post until i decided to get my refund.They say for them to refund me they will deduct 15%.I said they can deduct it but till today they are quiet.
Any hellp somewhere.
I think i was scammed
I ordered the products at bio trim of R401.50 then they charged me more money of R2353.52 and i asked them to reverse the R2353.52 they said the process is almost done i asked them how because there are options that can i cancel before they can proceed with process i did not get any answer
Aftertwo months awaiting my order I got answer frombiotrimlab seller
Ticket #7d600-457c2
Thank you for your email.
We regret that you have not yet received the products you ordered, and we sincerely apologize for the inconvenience.
We would like to re-ship your order to you at no additional cost using postal service. your order should arrive within 14-21 business days.
Please reply to this email and let us know if this is an option you would like to take advantage of, and we will issue your shipment right away.
* yes, I would like a replacement.
We appreciate your business and apologize for any inconvenience.
Kind regards,
Biotrim labs support
_
Your initial message :
25-jan-2022 19:47:26:
Daniel samokovlia
I did not received my order from december 2021.
Please I ask refun my money or
Give me shipping number
Or tracking number that I can ask in my local post according one of this above regerenses.
Br
The company Biotrim Lab is a fake company they are bluffing Indian people so no one should believe on this there is no such company there is no such product pure bluff and bluff so do not fall pray to this company I am going to prepare a strong care of cyber crime and will follow this people up to the hell
Here are details if you want these are all fake details provided by a chit chat application operated under Biotrim website
ASL20181013IN2329736 - Testoultra order details E901CC8E3C5B550B85258324005AB59E - Order number email to serve as your reference along with the shipping number ASL20181013IN2329736
https://worldwideparceldeliveryservice.com/
Biotrim Labs Testoultra
India
IN +[protected]
Office Hours: 8:00-17:00 (IST)
Monday-Friday
I have been scammed today. I have ordered from this co and have never received the product. They have now withdraw more than R1400 from my account with out my approval or knowledge.
Please stop this company from defrauding innocent people.
This company has the worst customer service i have seen. Despite of buying a product a month ago. This never came and when I tried to request a refund the company denied this by saying that they don't make 100% reimbursements, they told me that I have to assume 15% since this never came an as per them is not her fault. I still don't have my product and nobody has an answer. It is quite discouraging to receive this kind of treatment
I totally agree with all the complainants as all what is said here happened to me since first week of Jan 2018 I ordered 1 bottle of tablets from them but I was charged for six moths supply.I tried to cancel the order but was told it has already been shipped .To date I have not heard anything from this company.
I also got scammed. I placed my order and ended up paying close to R3000.00 for a product. When the products did not arrive, i was given a shipment number and a link to confirm, which does not exist. I requested a refund and yet nothing happened. it is companies like this that put's the rest for online shopping in a bad light. And the best part is, you can't do anything about it.