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CB Wholesale BJ's Wholesale Club Complaints #402-421
BJ's Wholesale Club

BJ's Wholesale Club review: customer/manager service

S
Author of the review
1:32 pm UTC

I've been shopping at BJ's for three years, always experiencing wonderful customer service. Today, however was a different story. The cashier threw me an attitude when I questioned a coupon policy. Began taking her time going through the coupons, literally sat there for 10 minutes while she was 'sorting' 15 coupons. When I asked her why it was taking so long as this is never been an issue, she began taking even a longer time. She had to question the manager about a coupon-even though it was the same question, at the same time she was talking smack about me. Then I get home and even though she took my coupons, took eternity to sort them out, she did not even deduct all my coupons. This issue is not about the coupons or their policy, its about integrity, character and professionalism not exhibited by the cashier nor her manager.

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  1. BJ's Wholesale Club Contacts

  2. BJ's Wholesale Club phone numbers
    +1 (800) 257-2582
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    Member Care
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    Wellsley Farms / Berkley Jensen
    +1 (844) 700-8473
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    Tire Center Customer Care
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    Perks MasterCard
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    Media Contact
    +1 (774) 512-7425
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    Fine Jewelry
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    More phone numbers
  3. BJ's Wholesale Club emails
  4. BJ's Wholesale Club address
    25 Research Drive, Westborough, Massachusetts, 01581, United States
  5. BJ's Wholesale Club social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 16, 2026
  7. View all BJ's Wholesale Club contacts
BJ's Wholesale Club Category
BJ's Wholesale Club is ranked 1 among 17 companies in the Wholesale category
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