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CB Furniture Stores Bob's Discount Furniture Complaints #102-121
Bob's Discount Furniture

Bob's Discount Furniture review: Conceal damage product / treated like a cheap customer / not great customer service

R
Author of the review
4:19 pm UTC

My Name is Rishma Sulaiman and I made a purchase for two bedrooms sets and 4 new expensive Tempur-Pedic mattresses. I was promised a delivery date, but it took months after that. I had to call to see where my orders were instead of them calling me. My son's bedroom set was delivered and that day the dresser was damage, so the delivery crew did not bring it into the home but left the mirror sealed in the box in son's room unopened. The replacement arrived days after and the delivery company said they don't think they can get the dresser upstairs and did not made the delivery. In the meantime, I am paying for a mirror that was not even open or installed because we have no dresser. We went to the store and told them to re-deliver the dresser and my husband will take it upstairs which they did weeks after. My husband took the dresser upstairs with some help from our neighbors and when he was ready to open the mirror for the first time to install it on the dresser, he saw that the mirror was damage and called Bob's Discount the same day and was told to send an email with pictures. We got an email back that they cannot replace my mirror because we did not report it damage after 3 days of receiving it. I explained that we did not had a reason to open the box because we did not have a dresser to install it on and their technician was going to install it. I love my furniture's and it is good quality but I am so insulted by their customer service team of offering us a $14.00 credit to keep a broken mirror so my son can cut his hands on. This is an $85.00 mirror, and it was made to fit on his dresser. I spent hours on the phone with customer care who hang up on me and never called me back. I had to call again and again. This is not customer service and I am sure the President of Bob's discount will not approve of how his customer is treated. it is easy to retain a customer, but it is hard to get new customers. I was going to furnish my other floor with Bob's Discount but with this I must look for another store to purchase from.
At the end of the day I am the unfortunate customer who got a mirror deliver that was not open or installed within the 3 days grace period because I never had the dresser that the mirror was supposed to installed on. I am a NY Realtor and do you think I would want to recommend Bob's to my clients? I am also calling my credit card company tomorrow to file a dispute.

Bob' Discount Request # 2712474
Total Sale Amount $6, 756.51
Order # [protected]

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  1. Bob's Discount Furniture Contacts

  2. Bob's Discount Furniture phone numbers
    +1 (800) 569-1284
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    +1 (860) 214-1145
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    +1 (860) 812-1111
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    Customer Service
    +1 (860) 474-1000
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    +1 (209) 929-0840
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    428 Tolland Turnpike, Manchester, Connecticut, 06042, United States
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Bob's Discount Furniture Category
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