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CB Furniture Stores Bob's Discount Furniture Complaints #442-461
Bob's Discount Furniture

Bob's Discount Furniture review: damaged sofa ( 1 comment)

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5:11 pm UTC
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The complaint has been investigated and resolved to the customer’s satisfaction.

To all who are thinking of buying furniture at Bob's Discount Furniture. Caution! before you buy anything from this store. I should of did some homework before I purchased a leather sofa. The sales person at the store was nice and helpful. All went well there when purchasing the sofa. When the day came for the delivery of the sofa; ALL the trouble starts...They delivered a damaged sofa; all ripped in the back part of the sofa. So of course; we did not want this sofa. And had to send it back for another one that is not damaged. The delivery people did not want us to tell their Customer Care and Service Technician Team that we found a tear on the back of the sofa. They told us to tell them; it was a manufactured defect, or wrong color of sofa or just the wrong sofa was sent. I asked why, I can not tell them that the sofa was sent to me damaged. He told me some kind of B-S to maybe cover their a**. When my husband talked to the Customer Care Team. They told us a new sofa will be sent the following Saturday. And it will be very carefully inspected and they will be calling us next week for the time. The week came and no call. So; my husband called the phone number that is given on the sales receipt. No one answers the phone, just recording of Bob's voice. We tried the store number where we bought the sofa. Same thing there. We tried a number; Bob recorded on the phone. It tells you all the lines are having problems...stay on the line for assistance. Well, you can stay on the phone for HOURS! This goes on everyday you call all the numbers given. How in this world can Bob's do business this way? I feel this is BAD way to business and treat your customer's this way. His T.V. ads say; NO PHONY GIMMICKS, JUST PURE VALUE! They are neither. There are just to many complaints on this company. Seeing all the complaints on "Complaints Board" for Bob's Discount Furniture store. Just makes me feel so stupid for not doing my homework and checking them out first. For all the people on this Complaints Board. I feel for you; and know how frustrated you all may feel. My husband said to the Customer Care Team. He will be talking to a lawyer about his rights. And the Customer Care Team representative said; I can not talk to you anymore and hung-up on him. BAD-BAD-WAY To do business. I had to call my charge card company to help me. They are working on it at this minute. We all work hard for our money. And won't waste my time and hard earned money on this store. So, PEOPLE KEEP AWAY FROM BOB'S DISCOUNT FURNITURE! I have a funny feeling...the way he and his company treat his customer's...Bob will not be in business for to much longer...

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DianeLajoie
Belmont, US
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Oct 26, 2010 5:09 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I have forwarded your posting to our delivery management team to address the drivers’ behavior. I must apologize for the trouble you have been having getting through on the phone. We have recently changed our computer system; this change has affected departments throughout the company. As a result we have had a drastic increase in our call volume and are working to correct the issues.

Diane Lajoie
Bob's Discount Furniture

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  1. Bob's Discount Furniture Contacts

  2. Bob's Discount Furniture phone numbers
    +1 (800) 569-1284
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    Public Relations Director
    +1 (860) 214-1145
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    Recruiting Manager
    +1 (860) 812-1111
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    Customer Service
    +1 (860) 474-1000
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    Support
    +1 (209) 929-0840
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  3. Bob's Discount Furniture emails
  4. Bob's Discount Furniture address
    428 Tolland Turnpike, Manchester, Connecticut, 06042, United States
  5. Bob's Discount Furniture social media
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    Jun 03, 2026
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Bob's Discount Furniture Category
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Goof proof
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 inferior merchandise
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