Friday november 12, 2010 bob's discount furniture deliveered a bedroom set and queen mattress to 8410 153 ave. Howard Beach 11414 apt. 6B, the mattress had a stain and I was told by the delivery men that I had to call bob's and report it, and they would send someone to evaluate it because it wa guaranteed. Well I have called every number on my receipt and booklet to no avail, every # has the same recording.At one point I was on the phone for over 40 minutes listening to a recording just waiting to get through. It is now Monday November 15th and again I have called at least 4 different #'s, even the store where I purchased the furniture has the same recording. I'm only sorry that I did'nt have the foresight to check the computer for references to do with Bob's other customer purchases. Had I done that first I would never have even considered dealing with them. I hope to resolve this problem, this was over an $1, 800.00 purchase, including the furniture. This will be my first and last purchase from Bob's. HelenM. Guarino Bo
The complaint has been investigated and resolved to the customer’s satisfaction.