CB Vehicle Rental and Leasing Budget Rent A Car Complaints #382-401

Budget Rent A Car Reviews and Complaints

Budget Rent A Car review: customer service ( 2 comments)

K-BREEZE of US

Apr 27, 2011 8:55 pm UTC

Resolved

We have alwasys rented cars from Budget with no problems, when we turned the car back in, the representative that was on duty (David) on 4/25/2011 was very rude, he threw the papers at my husband, stating that the car was engulfed in cigarette smoke and they would be charging an extra 250.00 on top of the rental plus 20% on the 250.00 plus the taxes were already include in the cost of the car. We end up paying 500.o0 on a car that was only $179.00. We we no longer be renting from BUDGET and EVERYONE I KNOW WILL BE BOYCOTTING BUDGET AT 714 SOUTH WABASH-Chicago, the service is terrible and they treat their customers very bad.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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stevey84

Bowen Island, CA

1 comments

stevey84 of Bowen Island, CA

May 05, 2011 1:35 am UTC

I'm quite infuriated by the level of customer service that I received from West Georgia location. First off, I was quite surprised by the fact that nobody knew exactly why there were discrepancies in price between the website and the shop itself. When I asked the rep about the reason behind the price difference, they said the prices weren't updated on the website. Secondly, I'm quite infuriated about the misinformation that were given. I was told to come in to the rental office to fill out a damage report, since my rental vehicle had a damage on the windshield. In fact, I didn't have to go in to the rental office to fill out the report. The repair cost was already charged automatically on our credit card and the papers regarding the repair done to the vehicle was sent in the mail. When I first received a phone call from the rental office, I was advised that the vehicle was already under investigation and was told that I would get a phone call from the claims department within 48 hours. However, I never received a call from the claims department what so ever. I left several messages to their voice mail, but nobody responded back to us. Also, when I called in to the rental office last Sunday to change the appointment to fill out the report, a lady told us with a rude tone of voice, saying that the vehicle won't be investigated until we fill out the report. So I actually had to miss work to get to the rental office, but the manager there told us that I didn't have to come in to the shop to fill out the report. In addition, since I had an insurance we had to pay $300 deductible for the cost of the repair + $25 administration fee. When we initially rented the vehicle, all we were told was the $300 deductible. When I brought that up to the manager, he pointed the statement on the contract just above my signature. It states, "all charges, including parking tickets expenses, traffic violations, vehicle impoundment and vehicle damage costs can be charged to the presented." He said that eventhough the fee wasn't mentioned at the point of signing the document, everyone pays for it. He also said that "Would you want to pay $1000?" I told him that we bought the insurance to avoid the charges. He didn't say anything further.
Also, as for the breakdown of the repair cost, the windshield costs $796.13 and 3.1 hours of labour cost $70.55 and there were some other minor material fees as well. What surprises m the most is the cost of the windshield. Based on my investigation, I was told maximum $300 to replace the windshield. To sum up, read the fine print carefully before signing and think about the responsibilities to take on.
I would never ever recommend this place again. The worst customer service ever.

21099OKC

Oklahoma City, US

1 complaint

1 comments

21099OKC of Oklahoma City, US

May 25, 2011 10:39 pm UTC

Verified customer

When renting a vehicle, be careful not to use a debit card to reserve the vehicle. Budget/AVIS ":reserved" $100 on my debit card, telling me that it would be "released" when the car was returned. but it does not get "released" upon return. I returned my car at 9am Monday. It is now Thursday afternoon and it still has yet to be "released" by Budget. When I called customer service on Tuesday and then on Wednesday, not only were they smart-###, rude and snide, but then, when I sent an email to complain to "CUSTOMER SERVICE" that woman was rude too! See, s BUDGET/AVIS won;t spend money on training employees on the fine points of CUSTOMER SERVICE.
Regardless, they also seem to hold on to the "reserve" until they damn well please. Not very professional, nor are they consumer oriented, or consumer friendly.
I would recommend using ANY other rental agency. I have never had any problems, and never been treated so badly by Enterprise & Hertz. I made the mistake of going back to Budget out of loyalty because previous years I experienced courteous agents and clerks.Something has changed DRASTICALLY.
Call Hertz next time. they certainly appreciate your business more.

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budgetcustomerservice@budgetgroup.com

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6 Sylvan Way, Parsippany, New Jersey, 07054, United States

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