CB Vehicle Rental and Leasing Budget Rent A Car Complaints #162-181

Budget Rent A Car Reviews and Complaints

Budget Rent A Car review: Pressure sale of auto toll charge

nigel.gordon@gmail.com of GB

Sep 07, 2022 11:40 am UTC

On the 15 th August we went to Orland MCO airport and picked up our rental car . at the desk we advised the agent of our intention to stay in Orlando visiting disney parks for the 1st week and to drive to Naples on the 4 and 75 highway for the 2nd week . He told us that there are tolls everywhere so you would be better off with the auto toll package . I advised that i was happy to pay cash at the tolls if not frequently required . he told us the best option was the Auto toll and we were pressured into purchase.

During our trip we passed through no more than 5 tolls and this is because I took a wrong turn . The estimated cost would be less than $10 but the auto charge for 2 weeks was + $ 129.98.

my rental agreement number is [protected]

Nigel Gordon

19 Rectory Garth Rayleigh Essex England,SS6 8BB

[protected]

Desired outcome: Please refund this charge and invoice me for the actual toll amounts used

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budgetcustomerservice@budgetgroup.com

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