BudgetAir review: My budgetair nightmare: unauthorized stop, last-minute cancellation, and financial loss

On January 5, 2024, I booked a flight from **Wellington** to **Lahore** with SriLankan Airlines through BudgetAir.com . The confirmed itinerary included flights from **Wellington** to **Sydney**, then **Sydney** to **Colombo**, and finally **Colombo** to **Lahore**.

However, to my surprise and frustration, I discovered on **February 24, 2024**, shortly before departure, that BudgetAir had added an unauthorized stop in **Melbourne** to my itinerary without my consent. This significantly altered my travel plans and caused considerable inconvenience.

Even more concerning, just **5 hours** before my departure on **February 24, 2024**, I received notification that the connecting flights from **Melbourne** to **Colombo** and **Colombo** to **Lahore** had been cancelled. Shockingly, I received no prior notice about this cancellation, leaving me stranded in **Wellington** with no alternative arrangements and limited options.

Despite my frantic attempts to contact BudgetAir customer service for assistance, I faced significant difficulties reaching them. They offered little to no help in finding alternative flights or addressing the financial burden caused by their actions. I was forced to scramble for a new last-minute flight at a significantly higher cost, incurring additional expenses of $1000

This entire experience with BudgetAir was incredibly stressful and financially damaging. Their unauthorized itinerary change, last-minute cancellation without notification, and lack of communication and support were unacceptable. It caused me significant stress, inconvenience, and financial loss.

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