CB Car Dealers Hyundai Complaints #422-441

Hyundai review: bad after sale service

Y Finch of Potsdam, US

Sep 30, 2014 9:36 am UTC

Verified customer

As an existing customer for 25 years. On August 20, 2014 I traded in my 2008 Vera Cruz in mint condition and bought a used (certified vehicle) 2010 Santa Fe to save on gas mileage. This was my first time buying from them. I picked it up after work about 6:00pm but was unable to totally check out the vehicle because it was evening. I told the sales person that I was going out of state the next day and would be able to drive the car when I return. Before I took the car I told the salesman that I was told that he would change the tires. The tires had less tread than I desire and going into the winter months I knew that I would have to change them in about a month. When I picked up the car he told me that because this is a certified vehicle that they go through the car and if it does not pass inspection then they will replace parts. So saying that he said that the tires that were on the vehicle passed NY state inspection.So I took the vehicle then when I return my husband and I looked at every inch of this vehicle in the daylight. On the driver side back fender there was a long scratch not very bad but noticeable, on the passenger side the back fender had a gap where the clips were showing that it needed to be snapped into place and of course the tires as I already stated had little tread. Then we drove the vehicle and the brakes scarped and squealed. I took the vehicle back to Burdick Hyundai.I spoke to the service manager who check the vehicle over. He said that there is nothing we can do about the scratch but we will try to snap the fender back in place. As for the brakes we need to resurface the roders and scuff up the brake pads. Which made no sense to me since you told me that you completely go through this vehicle to make sure everything is done because it's a certified vehicle.So to make a long story short... I have since taken this vehicle back twice more and have only made one payment on it. On 9/29/14 I was told the they had to order a part for the fender to snap into then wanted to charge me for the part. I told them that I would not pay for the part. I was told that I would receive a call when the part is in. I have been so upset with this business until I ask for them to take the license plate holders with the Burdick name on it off. When I ask the service manager to take them off he told the sales manager who came into the waiting area laughing about it. But I told him to take them off because I don't want to advertise there business since there service is not good. I feel that this dealership has been very unprofessional and I would never buy another car through them. I would appreciate knowing how to handle servicing my vehicle from this point on. I do have a warranty on this vehicle but I'm sure what ever is under warranty they will find a way to not honor it.

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Hyundai Contacts

Hyundai phone numbers

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58%
Confidence score

Russia

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67%
Confidence score

South Korea

+1 (888) 216-2626

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Canada

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New Zealand

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+32 34 500 611

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Belgium

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Denmark

+358 207 997 700

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France

+49 692 714 720

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Germany

+39 238 058 600

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Italy

+31 252 240 340

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Netherlands

+47 22 706 000

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+351 218 548 300

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+34 902 246 902

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Spain

+46 850 605 006

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Sweden

+41 448 164 351

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Switzerland

+90 216 581 0012

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+86 106 261 3899

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+852 34 288 288

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India

+62 217 293 338

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Indonesia

+81 362 343 550

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Japan

+60 377 338 337

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Thailand

+84 439 680 949

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Vietnam

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UAE

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Argentina

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Brazil

+56 25 964 000

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Chile

+52 558 851 6800

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Mexico

+1 (800) 633-5151

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100%
Confidence score

Customer Service

More phone numbers

Hyundai emails

css@hmausa.com

100%
Confidence score: 100%

Support

accessibility@hmausa.com

100%
Confidence score: 100%

Accessibility Concerns

globalpr@hyundai.com

90%
Confidence score: 90%

sales

ipinfo@hyundai.com

87%
Confidence score: 87%

support

sjcar@hyundai.com

86%
Confidence score: 86%

More emails

Hyundai address

5040 NW 7th St, Suite 690, Miami, Florida, 33126, United States

Hyundai social media
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Jun 09, 2026
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