Real Canadian Superstore reviews and complaints 1
View all 699 complaintsReal Canadian Superstore - Not good customer service
NY first time to really Canadian superstore at rcss1573.
17403 stony plain road
The customer service not good I purchase haribo tangfastu/star mix /peaches. I asked if I can use my optimum card points sge said it's too late. I haven't chance to ask or I ask. very disappointed. Her name Shania. April 15.2023 she's not a food customer service and not polite..
Desired outcome: Disappointed
I am a regular customer at Real Canadian Superstore in Edmonton, and my family and I have consistently had positive experiences over a long period of time. However, I would like to share a concern regarding an incident that occurred today at approximately 4:50 PM at Stony Plain Road Branch.
While shopping, I was looking for chicken burgers but could not find them in their usual location. I then went to the ready meals section to ask two female employees for assistance. Unfortunately, before I could even explain my question, both women responded loudly and abruptly, saying “No, you are not allowed to enter here,” in a manner that felt inappropriate and disrespectful.
I was taken aback by their tone and reaction, which made me feel uncomfortable and discouraged from asking further questions. As a result, I left without getting help or finding the item I needed.
This experience was surprising and disappointing, especially considering my long-standing positive impression of your store. I hope this feedback can help improve customer service interactions in the future.
Thank you for your attention to this matter.