CB Auto Parts and Repair Stores Carquest Auto Parts Complaints #2-21

Carquest Auto Parts Reviews and Complaints

Carquest Auto Parts review: Poor Customer Service for Commercial Account

T. Stewart of Indianapolis, US

Feb 25, 2011 1:25 pm UTC

Resolved

I am past trying to work with this store. Too many changes, lackluster service, store managers not wanting to help, leaving early, assistant managers questioning why you call their store and not knowing how to look up parts requested the day before nor be able to locate in their system. Sales managers not even attempting to make an effort to work with your shop. Regional sales manager not wanting to listen to commercial customers and deal with problems. Apparently my commercial account is not worth CarQuest's time. Good to know. I will make sure everyone knows how Carquest treats their commercial accounts. As a consumer and business owner, I would not even recommend this store to anyone!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Keywords:

account assistant changes commercial help managers parts service store system

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Carquest Auto Parts Contacts

Carquest Auto Parts phone numbers

+1 (877) 238-2623

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Carquest Auto Parts address

5008 Airport Road, Roanoke, Virginia, 24012, United States

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