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CB Vehicle Rental and Leasing CarTrawler Airport transfer failed to show.
CarTrawler

CarTrawler review: Airport transfer failed to show.

S
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4:23 pm EDT
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Car Trawler booking ref:IT 3274 6380

On the 12th may 2023 we received confirmation that our payment was received. We boarded the plane at Manchester airport at 05-55 on the 18th May and landed right on time at Ciampino airport in Rome, meaning we had time to spare before our transfer was due to arrive, we grabbed a quick coffee and then went outside to wait for that transfer.

When it got to 30mins after the time promised we tried in vane to get through to the company using the 2 numbers provided, we phoned time and time again but without any success, an automated answer that kept going to voicemail, we did leave mail but nobody ever got back to us. A lovely lady in the airport's information office told us she wasn't surprised in the slightest, she was more than aware of this companies tactics.

Almost 2 hours later, and still no contact or transfer vehicle, we realised we had to make other arrangements which cost us more money and wasted our first day in Rome, it was only a short break and so we couldn't afford to lose any time. Our hotel kindly arranged return travel to the airport on the 21st, costing even more money.

Since then we have tried and tried and tried to get answers and to get our money refunded, 180Euros, as well as an apology for this debacle. There is an interesting article in the Irish Times regarding to the profits being made by the company, reading all of the stories on here it should come as no surprise they are making these profits.

Our party included 2 NHS nurses and an auxiliary nurse, they deserve to treated with far more respect.

Desired outcome: Full refund plus apology and explanation

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