Menu
Categories About us Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
Register
Write a review File a complaint
CB Vehicle Rental and Leasing CarTrawler Fraudulent practices and charges
CarTrawler

CarTrawler review: Fraudulent practices and charges

M
Author of the review
8:21 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Sirs

Please be aware of my complaint below regarding Firefly Car Rental. Booked by Car Trawler

Although I am aware of this also happening with other rental companies.

And this should be stopped.

Booked through Car Trawler via Easyjet

Firefly Car Rental OCJ3RD

ES753540660

I am writing this formal complaint regarding a Fraudulent transaction of one of Firefly Employees at Alicante Airport.

The vehicle was booked as a Flydrive via Easyjet Website, which liked to Car Trawler who booked it through Firefly, who's is owned by Hertz Global,

so by association, this Fraudulent Transaction affects the reputation of all concerned, and legally responsible by association.

We booked the vehicle and had premium insurance added which clearly states no further insurance is required at the airport.

We went to collect the vehicle and the man behind the counter checked and brought up the firefly contract, he stated you have premium insurance so all is covered but we will

authorise a deposit of 350 euro against the card for its return, we had no problem with this.

He then went on to advise the fuel policy was Full to Full and underlined this, and advised we must refuel the vehicle within 10 kilometers from the airport,

and bring in the receipt for the fuel. Then advised if we did not refuel the company would charge for the fuel and pointed out the top righthand side of the contract stating estimated charges,

and then advised the vehicle was diesel, and wrote Diesel under the Estimated Charges and asked for this to be initialled to confirm we understood the fuel policy.

Then asked us to sign the rental contract, He then handed us the keys and told us where to collect the vehicle. there was no further conversation regarding the vehicle.

We returned the car fully fuelled and provided the receipt for a petrol station within 10kl as advised, the staff on return told us no fees applicable all was in order and the deposit

would be cleared within 10 days, Again nothing was mentioned regarding SCDW as again this would have been DECLINED AND DISPUTED THERE AND THEN.

On my return home and checking my bank account yesterday, You Firefly - charged my card on 10 december 2023 for 196.69 euro BY FIREFLY MADRID !

I have tried emailing firefly but the email is returned, the contact form on the website states page not available, i also copied in Easyjet, Car Trawler, and Hertz being the owner of Firefly.

Firefly cannot be contacted via your website, it states " page not available and the email [protected]@firefly,com is returned as undeliverable.

I have copies of all documents and the petrol receipt and photos of the cars fuel tank in the airport and the petrol station was 3.7kilometers from the airport, its dated as proof.

Easyjet have responded stating Firefly/Hertz are stating this is a charge for the Super Collision Damage Waiver, which is Fraudulent as we were NEVER offered this and would have DECLINED this

had it been mentioned at the airport.

From further investigation it would appear this is a regular Fraudulent practice by Firefly and several reviews people have also never been asked or accepted this charge, which

shows that either the employees are criminals or the company Firefly and Hertz is condoning this criminal practice.

For Easyjet and Car Trawler / Holiday Autos - you by association to Firefly and this is also not just Firefly in Spain, are accepting their fraudulent practice as acceptable,

by continuing to use them and therefore your reputation will also be damaged.

This kind of deception is illegal and should be dealt with in an appropriate manner.

All companies should have forms that do not hide information or have their staff using deception to charge addition fees.

Forms should have Specific sections for this Super Damage Collision Waiver, written in Full not SDCW.

It should be a mandatory requirement to point this out and have a Specific section that states charges are accepted or declined with a full customer signature and company representative signature, not try and use fraudulent practices using Initials given for refuelling policy as an authorisation to

Steal from customers under the pretext of you initialled the charges for SCDW.

Without Prejudice

Mark and Jennifer Donovan

Copy

Copies to Easyjet, Car Trawler, Hertz CEO, Hertz Executive, Hertz Customer Service, Firefly

Copy Solicitor

Copy European Car Rental Conciliation Service.

DELIVERY AND READ RECEIPTS REQUESTED.

Claimed loss: 196.69 euro

Desired outcome: Refund

Confidential Information Hidden: This section contains confidential information visible to verified CarTrawler representatives only. If you are affiliated with CarTrawler, please claim your business to access these details.

View 0 more photos
More
Send message
Copy link
Report
Helpful? 0 0
Share
Reply

More CarTrawler reviews & complaints

CarTrawler - utterly disgusted 54
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
CarTrawler - cancellation refund...in my dreams! 2
CarTrawler - insurance tricks 2
CarTrawler - overcharged 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
CarTrawler - rip off
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
CarTrawler - never rent here 1
CarTrawler - ie854727720
CarTrawler - auto rental
CarTrawler - transportation services
CarTrawler - Car hire refund
View all CarTrawler reviews and complaints
Previous review
0 comments
Add a comment

  1. CarTrawler contacts

  2. CarTrawler phone numbers
    +353 14 999 600
    +353 14 999 600
    Click up if you have successfully reached CarTrawler by calling +353 14 999 600 phone number 21 21 users reported that they have successfully reached CarTrawler by calling +353 14 999 600 phone number Click down if you have unsuccessfully reached CarTrawler by calling +353 14 999 600 phone number 23 23 users reported that they have UNsuccessfully reached CarTrawler by calling +353 14 999 600 phone number
    Ireland
    +44 203 582 8218
    +44 203 582 8218
    Click up if you have successfully reached CarTrawler by calling +44 203 582 8218 phone number 30 30 users reported that they have successfully reached CarTrawler by calling +44 203 582 8218 phone number Click down if you have unsuccessfully reached CarTrawler by calling +44 203 582 8218 phone number 21 21 users reported that they have UNsuccessfully reached CarTrawler by calling +44 203 582 8218 phone number
    18%
    Confidence score
    United Kingdom
    +1 (855) 454-9316
    +1 (855) 454-9316
    Click up if you have successfully reached CarTrawler by calling +1 (855) 454-9316 phone number 0 0 users reported that they have successfully reached CarTrawler by calling +1 (855) 454-9316 phone number Click down if you have unsuccessfully reached CarTrawler by calling +1 (855) 454-9316 phone number 0 0 users reported that they have UNsuccessfully reached CarTrawler by calling +1 (855) 454-9316 phone number
    USA & Canada
    +61 280 152 643
    +61 280 152 643
    Click up if you have successfully reached CarTrawler by calling +61 280 152 643 phone number 31 31 users reported that they have successfully reached CarTrawler by calling +61 280 152 643 phone number Click down if you have unsuccessfully reached CarTrawler by calling +61 280 152 643 phone number 12 12 users reported that they have UNsuccessfully reached CarTrawler by calling +61 280 152 643 phone number
    44%
    Confidence score
    Australia
    +43 120 609 2029
    +43 120 609 2029
    Click up if you have successfully reached CarTrawler by calling +43 120 609 2029 phone number 5 5 users reported that they have successfully reached CarTrawler by calling +43 120 609 2029 phone number Click down if you have unsuccessfully reached CarTrawler by calling +43 120 609 2029 phone number 5 5 users reported that they have UNsuccessfully reached CarTrawler by calling +43 120 609 2029 phone number
    Austria
    +358 942 451 827
    +358 942 451 827
    Click up if you have successfully reached CarTrawler by calling +358 942 451 827 phone number 3 3 users reported that they have successfully reached CarTrawler by calling +358 942 451 827 phone number Click down if you have unsuccessfully reached CarTrawler by calling +358 942 451 827 phone number 7 7 users reported that they have UNsuccessfully reached CarTrawler by calling +358 942 451 827 phone number
    Finland
    +33 157 329 537
    +33 157 329 537
    Click up if you have successfully reached CarTrawler by calling +33 157 329 537 phone number 50 50 users reported that they have successfully reached CarTrawler by calling +33 157 329 537 phone number Click down if you have unsuccessfully reached CarTrawler by calling +33 157 329 537 phone number 12 12 users reported that they have UNsuccessfully reached CarTrawler by calling +33 157 329 537 phone number
    61%
    Confidence score
    France
    +49 692 9957 1149
    +49 692 9957 1149
    Click up if you have successfully reached CarTrawler by calling +49 692 9957 1149 phone number 17 17 users reported that they have successfully reached CarTrawler by calling +49 692 9957 1149 phone number Click down if you have unsuccessfully reached CarTrawler by calling +49 692 9957 1149 phone number 20 20 users reported that they have UNsuccessfully reached CarTrawler by calling +49 692 9957 1149 phone number
    Germany
    +39 510 545 041
    +39 510 545 041
    Click up if you have successfully reached CarTrawler by calling +39 510 545 041 phone number 13 13 users reported that they have successfully reached CarTrawler by calling +39 510 545 041 phone number Click down if you have unsuccessfully reached CarTrawler by calling +39 510 545 041 phone number 12 12 users reported that they have UNsuccessfully reached CarTrawler by calling +39 510 545 041 phone number
    4%
    Confidence score
    Italy
    +31 707 709 339
    +31 707 709 339
    Click up if you have successfully reached CarTrawler by calling +31 707 709 339 phone number 19 19 users reported that they have successfully reached CarTrawler by calling +31 707 709 339 phone number Click down if you have unsuccessfully reached CarTrawler by calling +31 707 709 339 phone number 13 13 users reported that they have UNsuccessfully reached CarTrawler by calling +31 707 709 339 phone number
    19%
    Confidence score
    Netherlands
    +48 223 075 720
    +48 223 075 720
    Click up if you have successfully reached CarTrawler by calling +48 223 075 720 phone number 5 5 users reported that they have successfully reached CarTrawler by calling +48 223 075 720 phone number Click down if you have unsuccessfully reached CarTrawler by calling +48 223 075 720 phone number 7 7 users reported that they have UNsuccessfully reached CarTrawler by calling +48 223 075 720 phone number
    Poland
    +351 213 665 562
    +351 213 665 562
    Click up if you have successfully reached CarTrawler by calling +351 213 665 562 phone number 14 14 users reported that they have successfully reached CarTrawler by calling +351 213 665 562 phone number Click down if you have unsuccessfully reached CarTrawler by calling +351 213 665 562 phone number 11 11 users reported that they have UNsuccessfully reached CarTrawler by calling +351 213 665 562 phone number
    12%
    Confidence score
    Portugal
    +7 499 271 8567
    +7 499 271 8567
    Click up if you have successfully reached CarTrawler by calling +7 499 271 8567 phone number 1 1 users reported that they have successfully reached CarTrawler by calling +7 499 271 8567 phone number Click down if you have unsuccessfully reached CarTrawler by calling +7 499 271 8567 phone number 6 6 users reported that they have UNsuccessfully reached CarTrawler by calling +7 499 271 8567 phone number
    Russia
    +34 931 815 659
    +34 931 815 659
    Click up if you have successfully reached CarTrawler by calling +34 931 815 659 phone number 16 16 users reported that they have successfully reached CarTrawler by calling +34 931 815 659 phone number Click down if you have unsuccessfully reached CarTrawler by calling +34 931 815 659 phone number 16 16 users reported that they have UNsuccessfully reached CarTrawler by calling +34 931 815 659 phone number
    Spain
    +46 840 309 978
    +46 840 309 978
    Click up if you have successfully reached CarTrawler by calling +46 840 309 978 phone number 9 9 users reported that they have successfully reached CarTrawler by calling +46 840 309 978 phone number Click down if you have unsuccessfully reached CarTrawler by calling +46 840 309 978 phone number 11 11 users reported that they have UNsuccessfully reached CarTrawler by calling +46 840 309 978 phone number
    Sweden
    +90 850 390 2880
    +90 850 390 2880
    Click up if you have successfully reached CarTrawler by calling +90 850 390 2880 phone number 3 3 users reported that they have successfully reached CarTrawler by calling +90 850 390 2880 phone number Click down if you have unsuccessfully reached CarTrawler by calling +90 850 390 2880 phone number 9 9 users reported that they have UNsuccessfully reached CarTrawler by calling +90 850 390 2880 phone number
    Turkey
    +86 105 357 3274
    +86 105 357 3274
    Click up if you have successfully reached CarTrawler by calling +86 105 357 3274 phone number 4 4 users reported that they have successfully reached CarTrawler by calling +86 105 357 3274 phone number Click down if you have unsuccessfully reached CarTrawler by calling +86 105 357 3274 phone number 3 3 users reported that they have UNsuccessfully reached CarTrawler by calling +86 105 357 3274 phone number
    14%
    Confidence score
    China
    +91 800 100 4412
    +91 800 100 4412
    Click up if you have successfully reached CarTrawler by calling +91 800 100 4412 phone number 4 4 users reported that they have successfully reached CarTrawler by calling +91 800 100 4412 phone number Click down if you have unsuccessfully reached CarTrawler by calling +91 800 100 4412 phone number 3 3 users reported that they have UNsuccessfully reached CarTrawler by calling +91 800 100 4412 phone number
    14%
    Confidence score
    India
    +62 21 2975 8990
    +62 21 2975 8990
    Click up if you have successfully reached CarTrawler by calling +62 21 2975 8990 phone number 3 3 users reported that they have successfully reached CarTrawler by calling +62 21 2975 8990 phone number Click down if you have unsuccessfully reached CarTrawler by calling +62 21 2975 8990 phone number 5 5 users reported that they have UNsuccessfully reached CarTrawler by calling +62 21 2975 8990 phone number
    Indonesia
    +81 345 208 156
    +81 345 208 156
    Click up if you have successfully reached CarTrawler by calling +81 345 208 156 phone number 3 3 users reported that they have successfully reached CarTrawler by calling +81 345 208 156 phone number Click down if you have unsuccessfully reached CarTrawler by calling +81 345 208 156 phone number 7 7 users reported that they have UNsuccessfully reached CarTrawler by calling +81 345 208 156 phone number
    Japan
    +60 154 877 0821
    +60 154 877 0821
    Click up if you have successfully reached CarTrawler by calling +60 154 877 0821 phone number 3 3 users reported that they have successfully reached CarTrawler by calling +60 154 877 0821 phone number Click down if you have unsuccessfully reached CarTrawler by calling +60 154 877 0821 phone number 4 4 users reported that they have UNsuccessfully reached CarTrawler by calling +60 154 877 0821 phone number
    Malaysia
    +63 22 469 082
    +63 22 469 082
    Click up if you have successfully reached CarTrawler by calling +63 22 469 082 phone number 4 4 users reported that they have successfully reached CarTrawler by calling +63 22 469 082 phone number Click down if you have unsuccessfully reached CarTrawler by calling +63 22 469 082 phone number 3 3 users reported that they have UNsuccessfully reached CarTrawler by calling +63 22 469 082 phone number
    14%
    Confidence score
    Philippines
    +65 31 589 183
    +65 31 589 183
    Click up if you have successfully reached CarTrawler by calling +65 31 589 183 phone number 4 4 users reported that they have successfully reached CarTrawler by calling +65 31 589 183 phone number Click down if you have unsuccessfully reached CarTrawler by calling +65 31 589 183 phone number 4 4 users reported that they have UNsuccessfully reached CarTrawler by calling +65 31 589 183 phone number
    Singapore
    +27 214 277 990
    +27 214 277 990
    Click up if you have successfully reached CarTrawler by calling +27 214 277 990 phone number 18 18 users reported that they have successfully reached CarTrawler by calling +27 214 277 990 phone number Click down if you have unsuccessfully reached CarTrawler by calling +27 214 277 990 phone number 17 17 users reported that they have UNsuccessfully reached CarTrawler by calling +27 214 277 990 phone number
    3%
    Confidence score
    South Africa
    +82 264 339 523
    +82 264 339 523
    Click up if you have successfully reached CarTrawler by calling +82 264 339 523 phone number 3 3 users reported that they have successfully reached CarTrawler by calling +82 264 339 523 phone number Click down if you have unsuccessfully reached CarTrawler by calling +82 264 339 523 phone number 4 4 users reported that they have UNsuccessfully reached CarTrawler by calling +82 264 339 523 phone number
    South Korea
    +66 21 055 765
    +66 21 055 765
    Click up if you have successfully reached CarTrawler by calling +66 21 055 765 phone number 10 10 users reported that they have successfully reached CarTrawler by calling +66 21 055 765 phone number Click down if you have unsuccessfully reached CarTrawler by calling +66 21 055 765 phone number 3 3 users reported that they have UNsuccessfully reached CarTrawler by calling +66 21 055 765 phone number
    54%
    Confidence score
    Thailand
    +54 115 984 3539
    +54 115 984 3539
    Click up if you have successfully reached CarTrawler by calling +54 115 984 3539 phone number 3 3 users reported that they have successfully reached CarTrawler by calling +54 115 984 3539 phone number Click down if you have unsuccessfully reached CarTrawler by calling +54 115 984 3539 phone number 3 3 users reported that they have UNsuccessfully reached CarTrawler by calling +54 115 984 3539 phone number
    Argentina
    +55 613 550 0485
    +55 613 550 0485
    Click up if you have successfully reached CarTrawler by calling +55 613 550 0485 phone number 4 4 users reported that they have successfully reached CarTrawler by calling +55 613 550 0485 phone number Click down if you have unsuccessfully reached CarTrawler by calling +55 613 550 0485 phone number 3 3 users reported that they have UNsuccessfully reached CarTrawler by calling +55 613 550 0485 phone number
    14%
    Confidence score
    Brazil
    +56 229 382 466
    +56 229 382 466
    Click up if you have successfully reached CarTrawler by calling +56 229 382 466 phone number 2 2 users reported that they have successfully reached CarTrawler by calling +56 229 382 466 phone number Click down if you have unsuccessfully reached CarTrawler by calling +56 229 382 466 phone number 6 6 users reported that they have UNsuccessfully reached CarTrawler by calling +56 229 382 466 phone number
    Chile
    +52 554 746 9798
    +52 554 746 9798
    Click up if you have successfully reached CarTrawler by calling +52 554 746 9798 phone number 11 11 users reported that they have successfully reached CarTrawler by calling +52 554 746 9798 phone number Click down if you have unsuccessfully reached CarTrawler by calling +52 554 746 9798 phone number 7 7 users reported that they have UNsuccessfully reached CarTrawler by calling +52 554 746 9798 phone number
    22%
    Confidence score
    Mexico
    More phone numbers
  3. CarTrawler emails
  4. CarTrawler address
    Classon House, Dundrum Business Park, Dundrum, Dublin 14, Ireland
  5. CarTrawler social media
CarTrawler Category
CarTrawler is ranked 10 among 117 companies in the Vehicle Rental and Leasing category
#08 Avis Avis #09 Budget Rent A Car Budget Rent A Car #10 CarTrawler CarTrawler #11 Zipcar Zipcar #12 National Car Rental National Car Rental
Trending companies
CarFlexi
220 reviews
EconomyBookings.com
278 reviews
NU Car Rentals
66 reviews
Economy Car Rentals
71 reviews
Go X Scooter Rental
1 review

Most discussed CarTrawler complaints

utterly disgusted
2
(opinions to this review)
 rent a car klass wagen
1
(opinions to this review)
CarTrawler alternatives
BWT Group, LLC. dba movewheels.com 10 reviews One Switch Rent a Car 3 reviews SHARE NOW (car2go & DriveNow) 9 reviews Enterprise Rent-A-Car 924 reviews National Car Rental 168 reviews