CastleRock Security review: refusal to cancel ( 159 comments)

This sounds almost exactly our experience since May 08... they have no turned us over to a collections agency and threatened if we didn't pay in full (mind you the balance has changed no less than 3 times) they were going to put it on our credit report. They do not have a full copy of our contract either and this is the third company (Castle Rock) that has our service was turned over too without us even knowing it had been to begin with. We have already filed a complaint with the BBB and will look into the site you mentioned for a class action suit against them. There has got to be a way to stop them, we have perfect credit and now they are going to put a big blemish on our credit, this is totally unfair ! Castlerock refuses to talk to us at this point stating that we are now in collections so we have to deal with the attorney, who also won't talk to you.
Respectfully,
Kristi Wilson

I have to agree with "sunshine in Miami" about Castlerock. everyone in this commentary site are people who truely didnt read all of the contract in order to get the facts correct. the contract doesnt even talk about "moving your services to another address" Under contract, Castlerock doesnt even have to transfer the system to a new address since it is not on the contract. They are nice enough to at least consider it. Just cause a stupid salesman comes to your door selling you an alarm and tells you by word of all the things that his company can do and free this and free that doesnt mean anything. You shouldve been more responsible with what you sign. You need to see that the alarm monitoring aspect is all business. Castlerock is not the only company that has "issues". ADT and Brinks are all the same. People, lets me more realistic. A person sells you an alarm system and then sells your account to Castlerock. Now, Caslerock is just doing business with the company you signed up with. Whatever that company told you, is considered "lost". The policies in effect are now under Castlerock. Maybe you should of thought of it before signing the contract and start pointing the finger to the original company that sold you the system. The point is, NO ONE makes you sign or do anything for you. If you F''ed up, Thats it! now you just need to live up to your contract and pay for something that you shouldve thought of BEFORE signing a contract

My contract ends as of today's payment, and I confirmed this with Jessica at the home office just now. I will believe it when I see my checking account is not debited next month. It's for the downstairs unit of my two-family home and no one has been living in it for over a year, due to some contractor issues. I, too, did not give the written 30-day notice to cancel in time and had to pay an additional six months to end the contract. We'll see what happens, but please count me in if there is a class-action laswsuit. I was signed up by Apex, then the contract was sold to SAI and then CastleRock. And for the gentleman who says we need to be better consumers and know what we are signing up for, I have never in my life been unable to get out of a contract for a service I am no longer using, within reason. This company is unreasonable!

Castle Rock and SAI are the same company. They lkeep changing their name due to all of the complaints.
File with the States Attorney Consumer Fraud Division. I filed with the BBB and have now filed in IL with the Atty General
They do nothing but threaten

Just had a similar problem yesterday December 22, 2009 - they were totally unwilling to address any of my concerns until I wanted to cancel my service. Then, miraculously, they were willing to reduce my monthly fees. Huh? You couldn't have lowered my monthly rate months ago? Unbeknownst to me, they said they automatically renewed it and I could cancel but would have to pay for the remaining months. I didn't sign anything with castlerock! I told them I would gladly pay the remaining months just to be done with their service but assured them I would give them their money's worth of free advertising! DO NOT GET YOUR SECURITY SYSTEM THROUGH CASTLEROCK SECURITY!

OK Guys this is what you do. First of all the two people who advocate for these guys most likely work for or own them so don't be discouraged. Go to your county court house and file a small claims action against them. Your county will handle all contract issues as well as small claims damages. You must list the CEO Brian Johnson as the Defendant and pay the nominal amount to have him served where he lives or at his office. After a few months if your out of state, your county rep will notify you of the answer that they must legally provide and then set it for a hearing. If they don't answer...you win. If they don't show...you win. If they do it will cost them way more than you are not wanting to pay. I know many are asking about a class action but this is difficult and expensive. This any of you can do and expect to win. No judge likes what these types of companies are doing and are sympathetic to your cause. And contrary to the belief of the two writers verbal contracts are just as binding as written contract in most states. So if they say they will move your service for free and offer monitoring and don't...then they breach the contract, if they tell you on the phone that you can cancell with a letter and then charge you it fraudulent. That simple. Take your notes, who you telled to and when along with you as evidence of your attempting to be reasonable. Any questions let me know.

Made the mistake of signing a new contract before doing any due diligence. The points were installed in the wrong location and finally after almost 4 months I spoke to someone in tech support who says they'll have someone put the points on the correct door and test the system to make sure it's working. Let's see if they do it without charging me for their mistake.

Customer service sucks, except for a few people in tech support who sound like they know what they doing and actually possibly care.

With these many complaints, I say let's do a class action lawsuit. They need to point out the contract terms so we don't miss that vital info about cancelling. They don't spell it out for us and many people are challenged with contracts, and these are the ones who are being exploited by companies by Castlerock. I will support a class action suit...

OK...here's the deal folks. I am an insider, a licensed alarm contractor having worked in this industry 30+years. 15-20 years ago, if you wanted an alarm system you would pay time & material, just like you would hire a plumber. I personally never installed a system that cost under $1, 200.00. The monthly monitoring fee was tyipcally $20/month. The business model of this industry has had signifigant changes, which no longer applies to current times. The exception is commercial burg/fire/ cctv, which still holds to the time & material convention. Residential however, is a different story. With the popularity of wireless systems (I prefer hardwired for numerous reasons, which I won't discuss here), alarm companies realized they can install a system in 1-2 hours, as opposed to 1-2 days (hardwired). This meant they could now install 60 systems per month, as opposed to 20 per technician. Mass marketers realized they could capitalize on this by installing systems below their cost, but charge a higher than normal fee for monitoring; 30-45/month, depending on the company. They would have you sign a monitoring agreement, typically for 36 months, which would automatically renew on the aniversary date unles you gave 30 days advance written notice. The system you paid anywhere from $0-199 for 2 doors and a motion sensor actually costs that company $600-800 (equipment, labor & comissions). In the industry, these are referred to as "summer program dealers" who hire college students. They are on %100 comission...which means they are often dishonest in what they tell you about your contractural obligation that you signed...yes, even the Mormon kids. In thier defense though, they have been found to be given their wrong information intentionally by their superviser, just to make sales. So how do they make their money? They sell, or assign your monitoring agreement to another firm (ie Castlerock and others) who pays them a "multiple" of 25-40X your monthy fee. So if your monthly is $40.00, and your agreement was bought at 40X, they get paid $1600.00. Is this legal? Any monitoring contract I've ever seen has a clause called "Assignment", giving them the right to do this. Also look for for the clause "Term", which describes your ability to cancel. You are no longer the customer of the original installing company, although, they may still service your system. Small claims is the way to go. The consumer almost always wins. Class action only benifits lawyers, and may net you $10-25. I was the representitive assigned by a previous employer to appear on behalf of the company in small claims. In all cases, the consumer won all reasonable claims, usually hundreds, and being released from the contract. It's worth the hassle. Hope this helps.

Called to Cancel my Contract in the expiration month. Same thing. Contract auto renewed.

Maybe you people should think twice when a company comes to your door and requests your social security number and bank account number. Ignorance is not admissible in court and you people sound ignorant!

WOW! I am in the same boat as the rest of you. Comming up 3 years and I am excited about cancelling this nightmare. Same deal, guy showed up, talked me into this "great alarm system" yada yada yada "sign right here and I'll have you all set up". The company has since sold three times APEX, SAI and now CastleRock and the monthy charge went up three times with the sales. I am going to write my letter now and pray that I am on time! And to that guy that says we should read our contracts, I've read it several times and don't recall seeing anything in there telling me about "automatic renewal" and on top of that, the reason I read all these posts is because I received a call last night from CastleRock offering me "a deal" to stay with them and sign ANOTHER 3 year contact. He said nothing about intending on auto renewing me! I am in on this class action suit!

Same problems! I originally contracted with Pinnacle Security, which was sold to SAI Security, and finally CastleRock. I was informed last year that my contract had "automatically renewed, " and to call back this year on May 1, 2010 to cancel again. I just got off the phone today, April 30, 2010, after being informed that the contract had automatically renewed again, and that they could only cancel starting next year!

I have never had the security system installed. Two years ago, I had new doors and windows installed two weeks after signing with Pinnacle. When I contacted them to finish the installation, I was told that I would be charged over $300 for the complete installation. The system has never been operational, though I have been offered "deals" to have it re-installed.

I am now being threatened with collection if I do not continue to pay for this "service" for yet another year. I think I would prefer dealing with the collection agencies than with CastleRock!

Not sure anyone can ever cancel with this company. Over the last year I have sent them a letter each and every month with my intent to cancel. So let's see what happens in October when my contract is up. I really don't know how they can say they never recieved a "letter of intenet to cancel". After going around with them for 3 months I had them install the system in my new home.. they did agree to do it free of charge.. and I did get written proof that it was not an intent to renew a 3 year contract.. I can tell you the poor guy that came to install the new alarm in my house... I made it as a joy to work for me as they have made it a joy for me to work with them... I can say payback did feel good. I did not let him wear shoes in my house, I can tell you at the time of the install it was below Zero outside . He did have to spend a little longer in the garage then he really needed to, and the door was open. Every sensor he put up in the house, I made him use a level. After I made him move a sensor that I felt " looked bad there", he patched the holes in the wall he made and re-paint. I refused to allow his ladder in my home on the new carpet, unless he cleaned the legs. I changed my mind 3 different times on where the key pad needed to be. All in all, he was very happy to get out of my life.

I did get a call 2 days ago from them offering me a $25.00 a month fee if I renew for 3 more years. I asked how long the $25.00 a month charge would last.. never got an answer. i requested they send me a copy of a contract for me to look over. I have not seen one yet.

As most of you in the other letters have said this is not hte company i originally signed up with.. we all can only hope that the next one that buys out Castle Rock understands the words " Cancel" and Customer Service".

Good luck to everyone!

Same thing... representative called for the next great deal... I said no my contract ended in May 2010.. He said I didn't give them 30 days notices... I said it is May 9 which is well before May 23... the representative was... no it isn't 30 days... I said do not extend the contract... wrote a letter to the manager and again, Vicki, who has been noted in previous posts... my letter is 4 ... you wouldn't believe the lines the representative gave me... what a rip off... any representative of the company should beware of carma... they know they are blanking everyone... I will let you know what happens with letter... so far the fax number doesn't work which was provided to fax the letter...

I, too...fell in the trap. I wanna know and will do whatever it takes to get out of this lockdown! Let's all get together and take care of business.

I too have had this experience almost word for word. I sent a cancellation letter to them once our contract was over. I did not think much of it after that till I found out that my credit report had them as a debtor. I called them and told them that I had canceled my account a few months ago. They told me that the account had been renewed for another year since I had not canceled within 30 days of the end of the contract. I have dealt with several alarm companies and after the contract is over it is always on a month to month basis, never an automatic renewal for a year. I will report them to the BBB and hope that a class action suit will be filed against them.
Sincerely,
Mary Sanchez

I am addressing this to L. McIntosh in Nebraska: yes, I believe we are all in favor of a
"Class Action Law Suit". I am advising Castle Rock that not only have I advised my
lawyer, but also the District Attorney of the County where I live, but also the Department
of Consumer Affairs: City, County, State and Federal Government levels. I think this
Company in in violation of the Uniform Commercial Code, and probably other codes &/or
laws that I am not familiar with yet. Maybe we could start with a Senior's legal advisory
group that would consider taking on this type of a case. Please advise. Joan in Calif.

I agree. Castle Rock is the hardest place to get information from or to cancel my alarm system. Like the people before me, I've tried to cancel the alarm after many changes in ownership and have not be able to. I am going to the BBB and let them know also. I will also look into filing with the MO Atty General.

MO Consumer

THIS IS THE WORST COMPANY ON THE FACE OF THE EARTH. NEVER NEVER NEVER USE THEM. I ACTUALLY HATE THEM. Auto renew, cancel in writing only (not mentioned until a year after stating I was with a new company). If you are unfortunate enough to join them or thinking of joining them, read the contract and have a lawyer present. they are the worst!

Worst company I have ever dealt with. I have had the same problems as everyone else. I called today to cancel, paid the remaining months of service (which has not been used in over a year becuase we moved) and was advised that I still needed to write a letter so it did not auto renew. What BullSh**. I have been fighting with them since I started with them almost 3 years ago. They misrepresented themseleves, provided poor service and have you run around in some many directions it is ridiculous. Today I wrote them a letter and sent an email informining them of my intent to cancel and not to renew. Hopefully they listen. Bad Company.

I been more that three years under their service. I tried to cancelled after that period of time, when I called they told me that I was going to be charge an additional fee (that were not disclosed to me at the time I signed their contract, by the way never received the pages 1 and 3 for the contract), and/or that my contract will be renewed without my consent if I didn't paid the fees. I was supose to send a cancellation letter 30 days prior to the to the contract cancellation and if the letter came too late I'll have to pay for another year and so on. The choice seems to be to send them the fee $450 and get out of this terrible situation. This company is a scam!

After reading the above complaints and also considering my own experience with this company we can say that:

1. Some consumers allege that their security system broke while still under contract with CastleRock and that they had trouble receiving adequate customer service from the company to get their system fixed and were required to continue paying while their system was down.

2. Other consumers allege being charged additional fees that were not disclosed to them at the time they signed their contract, and/or that their contract was renewed without their consent. Subsequently, when consumers tried to discontinue their service with CastleRock, they were told they would have to pay a high cancellation fee to get out of their contracts.

3. Most consumers allege that the cancellation fee was higher than what they were paying for the service; therefore, they felt stuck in the contract and paying monthly for a service that they were dissatisfied with.

Armand Diaz

I am having the same problem. I am up for a class action suit if it ever goes that far!

I just got of the phone with these crooks. It unbelievable that in this day and time this is happening to honest people.

I am furious with this company for the same reason. I called in two months in advance to get a pay off amount for our 3 year contract and I was told that I should call back in May since the contract expired on May 28. I called back in May and was told that I needed to send in a written letter of termination 30 day before the contract ended and since I had not done that, the contract had renewed for another year. After a lengthy discussion with a supervisor, I was told that I would be held to my renewal and that they would not end my contract at the end of 3 years even though the original contract had not year expired. NEVER DO BUSINESS WITH CASTLEROCK SECURITY UNLESS YOU LIKE GETTING RIPPED OFF!

I was a former employee at CastleRock I'm reading these comments and they make no sense. To the people who argue about their contract being 'bought' by castle rock, every alarm company buys and sells contracts is the same type of business as mortgage companies! How many times has ur mortgage been sold to a different company?!? Same concept. Now to the people claiming we have changed our name many times, Castle Rock is a brand new company that bought out SAI. Yes we don't agree with the way SAI sold their services but we did take full reaponsibilty for their actions. Secondly I suggest that everyone should read a contract before you sign it! It clearly states the cancellation policy! And automatic renewal! I do agree when we forget things! But come on people! When has a company ever called and told you 'ohh your contract end date is coming up wanna cancel?! ' I think people complain about the company and get mad because they are mad at themselves for not remembering things! And don't even waste your money trying to file a law suit! Everything is under CONTRACT! That YOU signed! Sorrt!

It's a shame that we've become a country of people hiding behind contracts and technicalities. We seem to have forgotten the human aspect and what is honorable and decent. Only hours ago I hung up the phone, crying, because yet again this company refused to cancel my contract for another year. We tried for years to cancel because our alarm never worked and they would never call us back OR told us they didn't have a service person in our area. (We lived in LA...come on!) Then last summer, with still a year left, we had to lease our house due to these lovely economic times, and move in with my parents.

Our economic situation, if you can believe it, has gotten significantly worse since then. We struggle to put food on the table. A few months ago, I called to find out what I needed to do to cancel. Per our conversation, I made myself a note to call back in May. Apparently, I didn't take very good notes, because when I called today, I was told I'd missed my window of opportunity and there was nothing they "could" do. As if my automatic renewal is an act of God that can't be stopped. I didn't try to dispute it. I simply asked for them to help me. I painted a very clear picture of our situation, and they refused. I even asked if they could extend the contract just to July, then cancel, thinking that was a "win-win" situation.

Every other company we've used (utilities, cable, internet, credit cards, etc.) is doing everything they can to help us. Every company with annual contracts allowed us to cancel immediately & waived any fees...except CastleRock. Yes, CastleRock may "technically" be able to get away with what they're doing. But it isn't honorable, nor is it ethical. For the person(s) reading this from CastleRock, the people on this website are just that, PEOPLE. With real lives, real families, and real feelings. I go to the store every few days with whatever little bit of money I've raised from selling something on Craigs List trying to feed three kids. Is it really worth cheating me out of $44/month in the name of your contract?

BTW, my alarm still doesn't work. They want $25 for a battery. The tenants to the house want the alarm fixed. I don't have $25.

Here's another person with the same situation. We called back in December to ask how to go about cancelling once our 3-yr contract expires. We were told to submit a cancellation letter in May. Life got busy, and we waited all the way until May 26th to submit the letter (still within the timeframe we were verbally given) and we were told May 15th was the deadline and there was nothing they could do. I asked to speak to a manager, and was promised Lee would call me back before 9:00pm central time on that day. I waited, no call.

I waited until 5:00pm central time the NEXT business day and still no call. I called them again and was told "Lee isn't in today." So it's ok for them to miss a deadline, but not me? Anyway, I spoke with Debbie and got nowhere. She told me there's nothing they could do as we are in a contract. I explained to her that if both parties are willing to renegotiate a contract then in fact yes there is something that can be done. In the end, I remained professional only to have her ignore me and type on her keyboard (I could hear the typing). When I asked if she was there, she replied yes and she had nothing further to say to me.

I've contacted the Better Business Bureau (where CastleRock has an F rating), and a local news source that does expose's on companies in hopes of preventing further customers from falling into this trap. Today I will also be contacting the attorney general of Illinois.

Lastly I am sending my cancellation letter today, and I plan to CC the attorney general's office of Illinois. Hopefully this will help me avoid the scenraio some have stated about CastleRock claiming they did not receive the letter. Now it will be on file with the attorney general's office.

My only hopes now is to give CastleRock all the negative publicity they deserve. If I can prevent a small handfull of people from signing a 3 year contract with this company, then in the end CastleRock is losing out. Sure, they milk me for the $500 over a year but they will miss additional multi-year contracts that they otherwise might have had. I truely feel sorry for the people that are suffering these economic times and have to deal with a company as crooked as CastleRock.

this company appears to be an absolute fraud. Good luck to the people taken in by this scam. Using mormans on bikes wearing ties to peddle their fake [censor] service. Thank God for this website.

May 2007 we signed on with Pinnacle Security (BBB: F; 1181 complaints), which sold to SAI (BBB: D-; 688 complaints), which is now CastleRock Security (BBB: F; 303 complaints). CastleRock never notified us that they were handling our account and sent us no reminder that our initial contract was about to expire. (For the past two years, we have not even used the system and think it's not even working properly.)

Unfortunately, we were 19 days late in canceling our service in writing and were told when I called that our contract had been automatically renewed for another year. (Is this even legal in Wisconsin?) After two phone calls to them and now a second letter just sent, I have little hope after reading all these complaints that they will show any grace. Yesterday I asked the customer service rep to explain part of the particular wording of the "automatic renewal" paragraph, and he just kept repeating over and over without answering my question, "You signed the contract...You were automatically renewed for a year."

On the positive side, the "Effective Date" on our copy of the contract is illegible, so we have that argument. I have no idea where they got the "Effective Date" they quoted on the phone, as it wasn't even close to the date we signed the contract or had the system activated.

In my letter of a couple weeks ago, I demanded that they stop drawing payments from our bank account, and it seems that they've complied. Now, after no communication whatsoever for months, they've started sending us bills via e-mail. I told them to stop with the e-mails (and not to even start with phone calls), as we will consider it harassment and react accordingly. We will not be paying them another cent.

I'll keep you updated! I hope you're all able to rid yourselves of these creeps' harassment!

My original contract was with First Response in California. This year Castle Rock bought them out. I notified Castle Rock in writing of my cancellation. I received a call from them stating much of the same on this site. An automatic roll over for a year. My contract states nothing of a thirty day notice, although they did receive notice. I have disconnected the alarm system in my home since they would not send someone to pick up the equipment. I too have canceled the authorization for automatic payment. Let them take me to collections...and we can go to court. They said they won't go to court...so what does that tell you?

I can't seem to find them on the BBB website. I am filing a complaint. I think that all of the individuals that are being caught up in this company's deceptive practices should file a class action lawsuit against this Illinois company. I am contacting the Attorney's General office and all of you should do the same in your state.

For those that defend this company: As others have recently noted, I shall reaffirm that this company does in fact have a rating of "F" with the Better Business Bureau. As the BBB investigates claims presented to them, this indicates that the business practices of this/these companies are indeed deceptive, and that it is not simply a matter of people being "whiny". ADT has a BBB rating of "A"

I have agreed to play their reindeer games, as I can not locate my copy of the contract to counter their claims to it's content. I have submitted the $593.88 fee for the next year, which was automatically renewed without my consent or approval. I, too, had a telephone rep inform me approximately 1 year ago that my contract would automatically end at it's then present end of term. I have submitted my very explicit letter of intent to cancel, leaving no doubt as to my intent to cancel or my intent to seek council should they persist in their deceptive practices with my account. I have verified reciept of both my payment and letter with a telephone representative for whom I have a first name and telephone extension only, as she utterly refused to provide an employee number, badge number, or last name. She remains legally annonymous and the company can claim the call never happened. She claims that I will recieve a letter confirming cancellation and zero debt on the account in 5-10 business days. If I have not recieved said letter within 1 month, I will personally seek legal action against this company. If I recieve said letter, I will make and keep several copies in various locations - and the day they charge me another dime I will seek legal action against this company.

I am also in the same boat. I sent in a written notice of cancellation on April 14, 2010 I had the letter notarized and mailed it the same day. This is two months before my contract ended. Three weeks later I received a phone call (May 5, 2010) from a gentleman named Chris from Castle Rock. Chris stated that they have received my letter and that someone would be getting in touch with me to pick up the equipment. Then I was charged on my credit card for the month of June. Then I phoned on June 8th 2010 and was told by Victor that they didn't get my letter and why didn't I call to confirm receipt of the letter and that I was renewed for another year. He also told me that they have no record of the call on May 5th 2010. Then Victor told me that the company doesn't pick up the equipment and I told him that according to my contract and what Chris told me on May 5th 2010 that I had to have the equipment readily available to them to pick it up. I am trying to dispute this charge and I was told by Victor at Castle Rock that the only way out of our contract is to file bankruptcy. I asked to speak to a supervisor and was told that there wasn't one and that I should just pay the bill. As far as I am concerned I have fulfilled my obligation to the contract. Castle Rock is now trying to extort money from people. My case is still not resolved.

I can't cancel either. I called in March and was told that my contract was up in June. And that I couldn't cancel until then. I called June 1 only to be informed that I had to give 30 day written notice. I didn't even sign the contract...either my roommate did or the sales person in 2007, unfortunately it was my bank account that has been paying the bills for the last 3 years. I was at work and talked to them on the phone. I didn't even see the contract until my roommate passed away. Now I'm in for another year and cannot afford payments on 1 income. So far I have called them at least once a week or more and still haven't gotten to a manager, just supervisors. I was told that they would cancel if I filed a Police Reporter and sent it to them. I file a fraud on the signature and gave them the incident reporter..they sent it to their legal team. I had a letter sent from a lawyer, haven't heard anything back yet. The worst thing is on the back of the contract it says that any legal action brought against them would have to be paid my me even it I win. The security service is OK, but the customer service sucks. I'd even be willing to pay six month, but they're telling me that my contract is for 1 year. It should be illegal to have contracts that automatically renew for 1 year, I can see month to month, but 1 YEAR.

I agree all the way. Everything everyone is saying is happened to me. I even have an email from the CastleRock Rep saying my cancellation letter has been recieved and processed. I made sure I followed up to make sure it was cancelled. On 4/29 I followed up with another email to make sure my services was to be cancelled and my contract would end on 6/8. The last payment they took out of my account was on 5/4. Today I get a letter say I owe them $339.12, WTH. Sersiously these people are a joke. I'm contacting the Attorney General tomorrow morning.

See corisponding emial below:
___________________________________________________________________________________
Good Morning Deb-

I’m following up to ensure my request to cancel my alarm services has been process and that I will not be renewing my service or making anymore payments.

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This e-mail, including attachments, is covered by the Electronic Communications Privacy Act, 18 U.S.C. [protected], is confidential, and may be legally privileged. If you are not the intended recipient, you are hereby notified that any retention, dissemination, distribution, or copying of this communication is strictly prohibited. Please, reply to the sender that you have received the message in error, and then please, delete the message. Thank You!

From: Murcio, Deborah [mailto:DMurcio@castlerocksecurity.com]
Sent: Wednesday, January 06, 2010 9:38 AM
To: My Name
Subject: RE: Cancel of Security/Alarm System- Account #xxxxx30

Good Morning

I am replying to your email to verify that your request to cancel your service has been received and processed.

Have a good day

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From: MY Name[mailto:]
Sent: Wednesday, January 06, 2010 9:02 AM
To: Murcio, Deborah
Cc: My Name
Subject: Cancel of Security/Alarm System- Account #xxxx30

Wednesday, January 06, 2010

Castlerock Security

RE:
To Whom it May Concern:

I’m writing this letter to cancel my alarm/security service with your company. I’ve sent and fax [protected]) to the number provided to me at the time (I spoke with supervisor Ricky B.) back on June 3, 2009. This will also cancel debiting my checking account.

I called back today and spoke with Deborah and she said she didn’t see anything on file and request I write this letter and send via email.

I do not wish to continue my alarm/security service with your company. I have moved from my home and have no need to continue the service. I’m giving adequate time to cancel my service. Please confirm you have received this letter and will cancel my services with your company as soon as my contract ends on 06/10/2010.

If you have different information than I do, please feel free to contact me anytime.

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This e-mail, including attachments, is covered by the Electronic Communications Privacy Act, 18 U.S.C. [protected], is confidential, and may be legally privileged. If you are not the intended recipient, you are hereby notified that any retention, dissemination, distribution, or copying of this communication is strictly prohibited. Please, reply to the sender that you have received the message in error, and then please, delete the message. Thank You!

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This e-mail, including attachments, is covered by the Electronic Communications Privacy Act, 18 U.S.C. [protected], is confidential, and may be legally privileged. If you are not the intended recipient, you are hereby notified that any retention, dissemination, distribution, or copying of this communication is strictly prohibited. Please, reply to the sender that you have received the message in error, and then please, delete the message. Thank You!

This company is a fraud, I call six months before my contract was up to cancel and they told me that I had to keep them until the contract was up and to just call before July and they would cancel my contract then, so I stayed with them till then and kept paying. Well, it is now June, I called and they tell me I need a 30 day notice and in writing, and since they have not received that, I am automatically renewd for a year. What a bunch of BS. Well, I call my CC company and they will not allow CastleRock to charge my card. Now it is time to find out if what they are doing is legal in CA.

Please help me . I am trying to send the a letter of cancellation, The number they gave is [protected]. The fax come back reported undelivered. . Keep in mind they are something
. ( I wanted to say something else)
If some files a class action suit, please let me know.

What is the solution, they are sending me to collections as I had AMex halt the charges from these sleazebags. I sent a cancellation letter to their fax number and they said too late, the contract automatically renewed for another year and I can do nothing but pay $450 or continue to pay $39 monthly for another year. Any attorneys want this class action case, there are a number of complaints on this board.
I am in! Contact Tim at tzuzack@yahoo.com

Rosie~The BBB lists this contact information:

Fax: [protected]
Address: 2101 S Arlington Heights Rd, Ste 150, Arlington Heights, IL [protected]

Good luck! We haven't gotten them to cancel us yet!

Have been trying to cancel for 2 years now. Is anyone going to start this law suit? If so please count me in.

mary_jarvis3@hotmail.com

I have contacted an attorney for advice. I directed them to this site as well as numerous others that show how MANY people are in the same boat and taken by the same scam. I will update this site with what they feel we can do. (from a class action level)
It needs to be done, and I am hoping I can initiate this. Unfortunately, these suits take upwards of 2 years. But to me, it will be well worth the wait.

Will advise.