CB Airlines and Air Travel Cebu Pacific Air

Cebu Pacific Air review: Terrible customer service

Richard S Jr of US

Apr 19, 2026 2:07 am UTC

Verified customer

Featured review

I am a digital nomad who travels the world to create videos and write my blog. I had purchased tickets in the Philippines to fly from Cagayan De Oro City to Cebu, and I ended up in the hospital and had to cancel my trip. I contacted Cebu Pacific about canceling my trip and was given Care Reference No. [protected]. It has been almost two months, and I have not had a reply about my Case. I sent a weekly email to get an update, but there was no reply. The last reply was on March 10, over a month ago. 4 additional emails have been sent, but there has been no reply. I even tried to do the live agent. Three people hung up on me, and the fourth said they would email me an update on my case. No email was ever received. The customer service here is terrible, and I will never fly this airline. I would recommend finding another airline for your travels.

Recommendation: Use another airline

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Cebu Pacific Air - Double charges, no flight, no refund! 18

Cebu Pacific Air - Lost boarding pass/request of travel certificate 46

Cebu Pacific Air - Credit card fraud 9

Resolved

Cebu Pacific Air - There is no option to cancel/remove unpaid add ons 35

Cebu Pacific Air - double booking cebu pacific air 1

Cebu Pacific Air - Delayed Flight 5J39 MANILA TO SYDNEY

Cebu Pacific Air - overbooking/no seats available/refund 1

Resolved

Cebu Pacific Air - luggage weights 1

Cebu Pacific Air - rebooking

Cebu Pacific Air - poor customer service

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Cebu Pacific Air Contacts

Cebu Pacific Air phone numbers

+63 27 020 888

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Philippines

+1 (855) 523-2722

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United States

+61 291 192 956

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Australia

+86 400 670 0780

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100%
Confidence score

China

+852 39 733 800

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Hong Kong

+81 345 781 447

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Japan

+65 31 580 808

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Singapore

+82 261 052 037

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South Korea

More phone numbers

Cebu Pacific Air emails

feedback@cebupacificair.com

100%
Confidence score: 100%

Support

groupbookings@cebupacificair.com

97%
Confidence score: 97%

media@cebupacificair.com

95%
Confidence score: 95%

communication

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Cebu Pacific Air address

Cebu Pacific Building, Domestic Road, Barangay 191, Zone 20, Pasay City, 1301, Philippines

Cebu Pacific Air social media
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May 04, 2026
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